Sales & Operations Administrator in Willand

Roastworks is a purpose-led brand on a mission to make coffee farming a sustainable business for generations to come.

What farmers get paid is decided by something called the C Market – a commodity index based in New York.

The problem with the “C” is that it doesn’t account for a farmer’s production costs, how changing weather affects their crops, let alone how much money the farmer needs to make to survive.

We’re here to change that and put pricing firmly in the hands of producers, exactly where it belongs.

Now in our eleventh year, our business is going from strength to strength with a diverse customer base from retailers such as Waitrose and Ocado to independent cafes and thousands of end-user customers buying from our growing online store.

At the heart of our operation is a passionate team and great culture, and we’re always looking for smart, talented people to join us.

About the Role

The Sales & Operations Administrator will play an important role in supporting the day-to-day running of Roastworks, taking responsibility for sales order processing, customer administration and a range of wider business support activities.

Working closely with the Operations Manager, Wholesale and Roastery teams, the successful candidate will help ensure orders are processed accurately, customers receive an excellent level of service and essential administrative processes are completed efficiently.

This is a varied, hands‑on role offering the opportunity to take ownership of key administrative processes and contribute to the continued growth and development of the business.

As this is partly a customer‑facing role, the successful candidate will need to have an interest in coffee, our products and the brand in order to provide our customers with the expert knowledge they expect from us.

Training in this area will, of course, be provided.

Key Responsibilities

• Process wholesale customer sales orders accurately and coordinate dispatch.
• Monitor orders and liaise with relevant teams to support timely fulfilment.
• Maintain accurate customer information and price lists within Sage 50 Accounts Professional.
• Wholesale, retail and D2C order administration, order amendments and issue resolution.
• Support in booking transport for retail customer orders using relevant third‑party logistics booking portals
• Prepare and print the necessary transport documentation and pallet labels
• Customer Service
• Build and maintain positive relationships with wholesale customers.
• Act as a key point of contact for enquiries about order tracking, missing or damaged stock and general account queries.
• Assist with sales invoice administration and ensure invoices are issued accurately and promptly.
• Support customer onboarding, including setting up new accounts in Sage and providing relevant information.
• Responding to customer enquiries, delivery queries and order‑related complaints.
• Maintain accurate customer pricing and account information within Sage 50.
• Internal Communication & Coordination
• Work closely with account managers and the roastery team to communicate customer changes and requirements.
• Assist account managers with preparing customer information and documentation.
• Keep up to date with new product launches, limited editions and product availability to provide accurate customer information.
• Liaise with internal teams to resolve queries and support smooth order processing and fulfilment.
• General Operations Administration
• Provide general administrative support to the wider Roastworks team.
• Maintain accurate business records, spreadsheets, databases and administrative documentation.
• Assist with updating records and collating operational information.
• Maintain organised filing systems and ensure documents are readily accessible.
• Support the preparation of information required for month‑end processes.

The role will also provide administrative and order processing cover for our sister business, Little’s, during periods of annual leave and sickness absence.

Skills, Experience & Qualifications

• Experience in order processing, sales administration, customer service or a similar administrative role.
• Strong attention to detail and accuracy when processing orders and maintaining customer records.
• Good organisational skills and ability to manage competing priorities.
• Clear and professional communication with customers and colleagues.
• Confidence using business systems and standard office software.
• A helpful, reliable and team‑focused approach.
• Experience using Sage 50 Accounts Professional and or Xero.
• Experience working with wholesale customers, dispatch or order fulfilment.
• Experience in a coffee, food and drink, wholesale or manufacturing environment.
• What We’re Looking For
• A genuine interest in coffee and the brand.
• Takes pride in their work, demonstrates excellent attention to detail and consistently delivers tasks accurately and to a high standard.
• Has a positive and proactive attitude, uses initiative and is always willing to get stuck in and help where needed.
• Shows genuine enthusiasm for their work, takes pride in delivering excellent customer service and is motivated to contribute to the success and growth of Roastworks.
• Comfortable working in a dynamic and flexible environment.

Employees are encouraged to consider environmental and social impact in their day‑to‑day decisions and suggest practical improvements to ways of working.

Diversity & Inclusion

Roastworks is committed to providing an inclusive and respectful workplace where all employees and applicants are treated fairly.

Job Type

• Part time. Monday-Friday, 25-30 hours per week
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