Carrier Relations Manager

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About Roamless

The origin story of Roamless is one that will be familiar to many: we saw something broken and we decided to fix it for good. We all travel, we all need to stay connected, and we all hate roaming charges. Existing alternatives were clunky, expensive, and unreliable — so we built something better. Our truly global mobile connectivity service is up to 90% cheaper than traditional roaming. With one eSIM, you get instant, reliable data anywhere in the world. No SIM swaps, no hunting for Wi‑Fi, no choosing countries or data packs. Your balance never expires, so you can use it across trips with zero hidden fees or expiration dates. In just 3 years, we’ve grown 4‑5x year on year and have been trusted by +1M users who overall rate us 4.6 on Trustpilot.

About The Role

As Carrier Relations Manager, you’ll work across all four of our core products — Data Roaming, Voice, SMS, and Numbers (DID) — and take ownership of everything from interconnection setup and vendor negotiations to rate management, fraud detection, and reporting. You'll also collaborate closely with our development team to automate processes and scope new system features — particularly in Linxa, which we use for routing and rating. Beyond the day‑to‑day, you’ll lead one of our most strategic initiatives: building Roamless into an MVNO. This will include everything from licensing and core network setup to operator interconnections — and if you’re not already an expert, that’s okay. What matters most is your ability to learn fast, solve problems, and drive complex projects from start to finish.

What You’ll Do

• Manage and grow relationships across all four product lines: Data Roaming, Voice, SMS, and Numbers (DID)
• Lead end‑to‑end interconnection processes — from initial outreach and agreements to technical setup and launch
• Own vendor management: monitor performance, track commitments, and evaluate alternatives
• Drive pricing strategy by analyzing supplier rates, market trends, commitments, and country‑level potential
• Analyze traffic data to identify and act on fraud attempts or abnormal patterns
• Work inside Linxa to manage routing, pricing, and system logic — and help define new features based on operational needs
• Serve as the second line of support for the NOC, escalating issues to suppliers when needed
• Lead the MVNO project — including licensing, core network setup, and direct operator interconnections
• Act as the main point of contact (internally and externally) for all MVNO‑related topics
• Stay current on market trends, industry events, and competitor activity — and represent Roamless at relevant conferences

What You’ll Bring

• 6–10 years of experience in telecom, ideally in carrier relations, interconnection, or pricing roles
• A solid understanding of Voice, SMS, Data Roaming, and/or DID products — or a fast learner who’s curious to dive deep
• Familiarity with MVNO setup, core networks, and/or telecom licensing
• Experience working with routing, rating, and interconnection systems (bonus: hands‑on with Linxa)
• Strong analytical skills — you’re comfortable working with data, spotting patterns, and making decisions based on numbers
• A structured communicator who can translate complex needs into clear, actionable requirements
• Comfortable working independently, managing multiple priorities, and owning end‑to‑end projects

About The Hiring Manager

Hi I’m Gizem, Head of Carrier Relations at Roamless. I’ve been with Roamless since its early phases, and it’s been incredible to grow with a team that develops its technology and brings features to life that most in the industry can’t match. We’re scaling fast and sustainably, and I’m proud of the problem‑solving, ownership‑driven culture we’ve built here. Now, I’m looking for someone to join us in expanding and evolving our global carrier operations.

Why join Roamless now?

We have an ambitious goal: go beyond roaming and build an app that takes care of all your connectivity needs. Our competitors are creating a digital version of a solution that already exists. We’re building a solution that will do to telecoms what Monzo and Revolut did to banking. And we’re uniquely positioned to be able to build this — we have our own network infrastructure. Esim penetration is currently at 30%, but is projected to go up to 90% in the next 10 years. The opportunity for impact is big.

Location

This is a fully remote role. We’re ideally looking for someone based in Europe, or works in Europe‑friendly time zone. Full‑time role, permanent contract.

What we offer

• Competitive salary
• Equity — by joining when the team is small, you’re helping us set the foundations of our future success
• Hardware and tools to be most productive
• Fully remote — trust and flexibility that come with a fully‑remote set up
• Innovative environment, be part of a cutting‑edge company revolutionizing global connectivity for travelers
• Global impact — lead growth initiatives that directly shape our market success and brand recognition
• Supportive culture — diverse and inclusive team committed to collaboration, innovation, and a human‑first workplace

Roamless is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.