At a Glance
- Tasks: Manage client relationships and ensure their goals are exceeded while running retail projects.
- Company: Join Roamler, working with top brands like P&G and Red Bull.
- Benefits: Competitive salary, pension plan, life assurance, and 25 days holiday.
- Other info: Dynamic scale-up environment with opportunities for growth and learning.
- Why this job: Be the vital link between major brands and our innovative platform.
- Qualifications: Experience in retail or client-facing roles; strong communication and analytical skills.
The predicted salary is between 30000 - 40000 £ per year.
Location: UK (remote) | Full-time
Ready to become our new Customer Success Manager at Roamler? You will work with well-known brands such as P&G, Red Bull, and Unilever. Our crowdsourcing app sends thousands of Roamlers into stores across multiple countries to check shelves, build promotional displays, and capture what is really happening at the point of sale. We turn those insights into execution, driving real business decisions for the biggest FMCG brands in the world. As Customer Success Manager, you are the link between those brands and our platform.
What you will do:
- You own your client relationships from start to finish.
- You ensure their goals are not just met but exceeded.
- You run several retail projects simultaneously, covering everything from operations to commercial strategy.
- You spot opportunities to grow your accounts and team up with sales to bring new clients on board.
- You share insights, run evaluations, and help colleagues across Europe sharpen their projects.
Who you are:
- You have experience in supermarket retail or in a client-facing role.
- You are structured and analytical, able to juggle several tasks without dropping any.
- You communicate clearly, enjoy presenting to clients, and take initiative.
- Excel and PowerPoint hold no secrets for you.
- You are curious about how AI can enhance your work and your clients' experiences.
- You thrive in a scale-up environment where things change quickly.
What we offer:
- A competitive salary of £30,000 to £40,000.
- Company pension plan and life assurance cover of 2x your basic annual salary.
- 25 days of holiday on top of UK statutory holidays.
Remote Customer Success Manager in Portsmouth employer: Roamler
At Roamler, we pride ourselves on being an exceptional employer, offering a dynamic work environment where innovation meets collaboration. As a Customer Success Manager, you'll enjoy the flexibility of remote work across the UK, competitive salary, and generous benefits, including a company pension plan and ample holiday time. Our informal, international team fosters a culture of growth and support, ensuring you have the resources and opportunities to thrive in your career while working with renowned brands like P&G and Unilever.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Success Manager in Portsmouth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Roamler. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Roamler before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Remote Customer Success Manager in Portsmouth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Roamler:Your cover letter is your chance to shine! Tell us why you want to work at Roamler specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Roamler!
How to prepare for a job interview at Roamler
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
