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- Tasks: Assist customers with EV charging queries and provide top-notch support.
- Company: Join Roam, a leader in sustainable EV charging solutions.
- Benefits: Earn up to £30k, enjoy 25 days leave, and great wellness perks.
- Why this job: Be part of a mission to drive environmental change and support clean energy.
- Qualifications: Previous customer service experience and strong communication skills required.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
The predicted salary is between 21600 - 36000 £ per year.
Roam is a rapidly growing EV charging infrastructure business with a mission to Electrify your Everyday. We are looking for a friendly and reliable Customer Service Advisor to join our EV charging support team. You will be the first point of contact for customers, providing excellent service, resolving queries, and supporting users of our EV charging network.
This role sits within our Operations department, and will work closely alongside our Technical Support, Logistics, Data, and Dev teams.
What will you be doing?
- Handling customer enquiries via phone, email, and online ticketing systems
- Supporting customers with EV charging queries, faults, and general account issues
- Logging, tracking, and updating customer cases accurately using internal systems
- Providing clear, professional, and timely communication to customers
- Escalating technical or complex issues to the relevant teams when required
- Following company processes and adhering to service-level agreements (SLAs)
- Maintaining a positive and customer-focused approach at all times
- Weekend on call periodically reviewing tickets to ensure no significant issues arising or escalating where applicable
Who are we looking for?
- Previous customer service experience (essential)
- Strong communication skills, both written and verbal
- Ability to remain calm and professional when handling complaints
- Good problem-solving skills and attention to detail
- Comfortable using IT systems and learning new platforms
- Ability to work independently and as part of a team
- Team player, positive attitude
You’ll likely be a good fit if you have:
- Experience in a technical, utilities, or EV-related environment
- Interest in electric vehicles or sustainability
- Experience working in a call centre or support desk environment
Diversity matters
At Roam, we are committed to building a team that reflects the society we live in and the customers we serve. As an equal opportunities employer, we welcome applications from everyone regardless of age, disability, sex, gender identity, sexual orientation, race, religion, or background. If you’re passionate about what we do but don’t meet every requirement, we still encourage you to apply, you might be the perfect fit!
Why join us?
Join us if you’re passionate about making a real impact on the UK’s journey to Net Zero. We’re at the forefront of sustainable innovation, building infrastructure that directly supports the transition to clean energy and a low carbon future. Here, your work won’t just be a job, it will be part of a nationwide mission to drive lasting environmental change.
Package & perks
Up to £30k per annum, dependent on experience. A few work perks to mention: A fantastic office in Crawley, 25 days paid leave allowance + your birthday off, Learning and wellbeing perks, including Gympass, Octopus MoneyCoach, learning allowances, CycleScheme, and further discounts. We are proud to be a Living Wage Employer.
If you want to help with our mission to Electrify your Everyday, we’d love to hear from you!
Customer Service Advisor employer: Roam
Contact Detail:
Roam Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Roam and its mission to Electrify your Everyday. This will not only help you answer questions better but also show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer enquiries, it’s crucial to demonstrate your strong verbal and written communication abilities. Try role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experience where you successfully resolved customer issues. Be ready to share these stories during your interview to highlight your ability to stay calm and professional under pressure.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about our mission. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your previous customer service experience in your application. We want to see how you've handled enquiries and resolved issues, so share specific examples that showcase your skills!
Be Clear and Professional: When writing your application, keep your communication clear and professional. Use a friendly tone that reflects our customer-focused approach, and make sure to proofread for any typos or errors before hitting send.
Tailor Your Application: Take the time to tailor your application to the role. Mention your interest in electric vehicles and sustainability, as well as any relevant experience in technical or utilities environments. This will show us you're genuinely excited about joining our team!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy, and you'll be able to find all the details you need about the role and our company. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Roam
✨Know Your Stuff
Before the interview, make sure you understand Roam's mission and the EV charging industry. Familiarise yourself with common customer service scenarios related to EVs, as this will show your genuine interest and preparedness.
✨Showcase Your Communication Skills
Since strong communication is key for a Customer Service Advisor, practice articulating your thoughts clearly. Use examples from your past experiences where you successfully resolved customer issues, highlighting your ability to remain calm and professional.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific instances where you've tackled challenges in customer service. Think about how you approached the problem, what steps you took, and the outcome. This will illustrate your problem-solving skills and attention to detail.
✨Be a Team Player
Roam values collaboration, so be ready to talk about how you work well in a team. Share examples of how you've supported colleagues or contributed to a positive team environment, showing that you're not just focused on individual success.
