Network Performance Lead in Crawley

Join to apply for the Network Performance Lead role at Roam. Roam is a rapidly growing EV infrastructure business with a mission to Electrify your Everyday. We are driven by our core values: People, Enabling Change, Simplicity and Resilience.

What will you be doing?

• Owning and driving Roam’s utilisation strategy with full accountability for improving charger usage across the network.
• Leading with fresh, creative ideas to attract drivers and increase repeat usage.
• Constantly engaging with drivers and site partners to understand behaviours, barriers and opportunities.
• Using data, trends and insights to spot underperforming locations and turn them around through targeted action.
• Running driver outreach campaigns across the Roam app, email, social channels and on-site activations.
• Working closely with the Marketing team on promotions, campaigns, partnerships and loyalty initiatives.
• Improving the end-to-end driver journey from discovery to first charge to repeat usage.
• Identifying and leading enhancements to the charging experience to make it more intuitive and frictionless.
• Acting as the key internal champion for driver experience and utilisation performance.
• Collaborating daily with Commercial, Operations, Product and Finance teams to ensure your ideas are implemented at pace.
• Reporting on utilisation performance, campaign success and customer trends with clear commercial impact.
• Spotting new revenue and engagement opportunities through data-led experimentation.
• Constantly testing, learning and refining what works to drive sustained growth.

Are you?

• We’re looking for someone with strong commercial instincts, creative flair and a genuine passion for customer experience.
• Proven experience in a growth, commercial, marketing, product, customer or data-led role.
• Data-driven, with confidence interpreting trends and turning insight into action.
• Naturally creative, full of ideas and comfortable testing bold new approaches.
• A strong communicator who enjoys speaking with both drivers and commercial clients.
• Comfortable leading initiatives independently and seeing them through end-to-end.
• Highly organised with strong project management skills.
• Confident working cross-functionally with multiple teams.
• Curious, proactive and always looking for ways to improve performance.
• A genuine passion for EVs, sustainability and smart mobility.

Diversity matters! We are committed to building a team that reflects the society we live in and the customers we serve. As an equal opportunities employer, we welcome applications from everyone regardless of age, disability, sex, gender identity, sexual orientation, race, religion, or background. If you’re passionate about what we do but don’t meet every requirement, we still encourage you to apply — you might be the perfect fit!

Why join us?

Join us if you’re passionate about making a real impact on the UK’s journey to Net Zero. You’ll play a direct role in increasing EV adoption by getting drivers confidently charging every day. This role gives you ownership, autonomy and the chance to shape how thousands of people experience EV charging.

A few perks to mention:

• Hybrid and flexible working options with a fantastic office.
• 25 days paid leave allowance + your birthday off.
• Learning and wellbeing perks, including Gympass, Octopus MoneyCoach, learning allowances, CycleScheme and further discounts.
• We are proud to be a Living Wage Employer.