Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch customer support for our EV charging network and resolve queries.
- Company: Join Roam, a leading EV charging infrastructure company on a mission to electrify everyday life.
- Benefits: Earn up to £30k, enjoy 25 days off, and access wellness perks.
- Why this job: Be part of a sustainable movement and make a real impact on the environment.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: Diverse team culture with opportunities for personal and professional growth.
The predicted salary is between 24000 - 36000 £ per year.
Roam is a rapidly growing EV charging infrastructure business with a mission to Electrify your Everyday. We are looking for a friendly and reliable Customer Service Advisor to join our EV charging support team. You will be the first point of contact for customers, providing excellent service, resolving queries, and supporting users of our EV charging network.
This role sits within our Operations department, and will work closely alongside our Technical Support, Logistics, Data, and Dev teams.
What will you be doing?
- Handling customer enquiries via phone, email, and online ticketing systems
- Supporting customers with EV charging queries, faults, and general account issues
- Logging, tracking, and updating customer cases accurately using internal systems
- Providing clear, professional, and timely communication to customers
- Escalating technical or complex issues to the relevant teams when required
- Following company processes and adhering to service-level agreements (SLAs)
- Maintaining a positive and customer-focused approach at all times
- Weekend on call periodically reviewing tickets to ensure no significant issues arising or escalating where applicable
Who are we looking for?
- Previous customer service experience (essential)
- Strong communication skills, both written and verbal
- Ability to remain calm and professional when handling complaints
- Good problem-solving skills and attention to detail
- Comfortable using IT systems and learning new platforms
- Ability to work independently and as part of a team
- Team player, positive attitude.
You’ll likely be a good fit if you have:
- Experience in a technical, utilities, or EV-related environment
- Interest in electric vehicles or sustainability
- Experience working in a call centre or support desk environment.
Diversity matters! At Roam, we are committed to building a team that reflects the society we live in and the customers we serve. As an equal opportunities employer, we welcome applications from everyone regardless of age, disability, sex, gender identity, sexual orientation, race, religion, or background. If you’re passionate about what we do but don’t meet every requirement, we still encourage you to apply, you might be the perfect fit!
Why join us?
Join us if you’re passionate about making a real impact on the UK’s journey to Net Zero. We’re at the forefront of sustainable innovation, building infrastructure that directly supports the transition to clean energy and a low carbon future. Here, your work won’t just be a job, it will be part of a nationwide mission to drive lasting environmental change.
Package & perks
Up to £30k per annum, dependent on experience. A few work perks to mention: A fantastic office in Crawley, 25 days paid leave allowance + your birthday off, Learning and wellbeing perks, including Gympass, Octopus MoneyCoach, learning allowances, CycleScheme, and further discounts. We are proud to be a Living Wage Employer.
If you want to help with our mission to Electrify your Everyday, we’d love to hear from you!
Customer Service Advisor in Crawley employer: Roam
Contact Detail:
Roam Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Crawley
✨Tip Number 1
Get to know the company inside out! Research Roam's mission and values, especially their focus on sustainability and EV charging. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, it's crucial to sound friendly and professional. Role-play common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experience where you successfully resolved customer issues. Be ready to share these during interviews to demonstrate your ability to handle queries effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the Roam team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Service Advisor in Crawley
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your previous customer service experience in your application. We want to see how you've handled enquiries and resolved issues, so share specific examples that showcase your skills!
Communicate Clearly: Since you'll be the first point of contact for our customers, it's crucial to demonstrate strong communication skills. Use clear and professional language in your written application to reflect how you would interact with customers.
Be Detail-Oriented: Attention to detail is key in this role. When filling out your application, double-check for any errors and ensure all information is accurate. This shows us you can log and track customer cases effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Roam
✨Know Your Stuff
Before the interview, make sure you understand Roam's mission and the basics of EV charging. Familiarise yourself with common customer queries and issues related to electric vehicles. This will show your genuine interest in the role and help you answer questions more confidently.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is key. Practice articulating your thoughts clearly and professionally. You might even want to prepare examples of how you've successfully handled customer complaints or tricky situations in the past.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've resolved customer issues effectively. Be ready to discuss your approach to problem-solving and how you stay calm under pressure. This will highlight your ability to handle the challenges that come with the role.
✨Emphasise Teamwork and Positivity
Roam values a positive attitude and teamwork. Be prepared to share experiences where you've worked collaboratively with others or contributed to a positive work environment. This will show that you're not just a lone wolf but someone who thrives in a team setting.
