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- Tasks: Support customers and manage service appointments in a friendly, proactive manner.
- Company: Join our family-run, award-winning Suzuki dealership.
- Benefits: Enjoy career progression, your birthday off, and a bike to work scheme.
- Why this job: Be part of a dynamic team making a real difference in customer service.
- Qualifications: Must have previous experience as a Service Advisor and a full driving licence.
- Other info: Work hours are Monday to Friday with alternate Saturday mornings.
The predicted salary is between 25000 - 30000 £ per year.
Here at Roadworthy Suzuki we are looking for an experienced Service Advisor to join our family run dealership. You will be an integral part of the team within our multi award winning Suzuki Aftersales department. The ideal candidate should have a professional & friendly demeanour and a positive can-do attitude.
What you'll be doing:
- Working proactively with customers, colleagues, and external suppliers during the servicing and repair process.
- Ensuring all scheduled appointments are made in a timely manner and suited to our customer's needs.
- Maintaining excellent communication with the customer during the process of any works carried out.
- Actively supporting and continually improving efficiencies within the service department.
- Building strong, ongoing relationships with our customers.
- Administering warranty claims.
Hours: 8am - 6pm Monday - Friday & 8am-12am Alternate Saturdays
ESSENTIAL Experience & Skills:
- Previous experience working as a Service Advisor required
- Full driving licence required.
Key skills and experience:
- Vehicle diagnosis and repair knowledge.
- Previous experience working in a customer-focused environment.
- Experience with dealership management systems.
- Understanding of MOT test standards.
Bike to work scheme
Career progression opportunities
Your birthday off!
Job Types: Full-time, Permanent
Schedule: Monday to Friday & Alternate Saturday mornings
Experience: Motor Industry Service Advisor: Minimum 1 year (required)
Service Advisor in West Bromwich employer: Roadworthy Bristol Suzuki
Contact Detail:
Roadworthy Bristol Suzuki Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in West Bromwich
✨Tip Number 1
Get to know the company! Research Roadworthy Suzuki and their values. When you walk in for your interview, show us that you understand what makes our dealership special and how you can contribute to our award-winning team.
✨Tip Number 2
Practice your communication skills. As a Service Advisor, you'll need to keep customers in the loop. Role-play with a friend or family member to nail down how you’d explain service processes and build rapport with clients.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experience where you’ve tackled customer issues effectively. We want to see that you can handle challenges with a positive can-do attitude.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Service Advisor in West Bromwich
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and professional demeanour shine through. We want to see the real you, so don’t be afraid to inject a bit of personality into your cover letter!
Tailor Your Experience: Make sure to highlight your previous experience as a Service Advisor. We’re looking for someone who knows their stuff, so be specific about your skills in vehicle diagnosis and customer service.
Keep It Clear and Concise: We appreciate a well-structured application. Keep your sentences clear and to the point, making it easy for us to see why you’d be a great fit for our team at Roadworthy Suzuki.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Roadworthy Bristol Suzuki
✨Know Your Stuff
Make sure you brush up on your vehicle diagnosis and repair knowledge. Familiarise yourself with common issues and solutions, as well as the dealership management systems they use. This will show that you're not just a people person but also technically savvy.
✨Show Off Your People Skills
Since the role is all about customer interaction, be ready to demonstrate your friendly demeanour and positive attitude. Think of examples from your past experience where you’ve built strong relationships with customers or resolved conflicts effectively.
✨Prepare for Common Questions
Anticipate questions related to your previous experience as a Service Advisor. Be prepared to discuss how you handle scheduling appointments, communicate with customers, and manage warranty claims. Practising your responses can help you feel more confident.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, opportunities for career progression, or how they measure success in the service department. This shows your genuine interest in the role and the company.