At a Glance
- Tasks: Help maintain and clean campers while ensuring customers have a fantastic experience.
- Company: Join Europe's largest campervan rental company with a fun, team-oriented culture.
- Benefits: Enjoy discounts, team events, and a supportive work environment.
- Other info: Full-time position with great opportunities for growth in a dynamic company.
- Why this job: Be part of an exciting journey, making unforgettable memories for our customers.
- Qualifications: Hands-on attitude, driving licence, and good communication skills in English.
The predicted salary is between 24000 - 36000 £ per year.
Why roadsurfer?
- TEAMSPIRIT & TEAMEVENTS: Look forward to a collegial atmosphere with flat hierarchies, lots of fun and great team spirit as well as regular team events such as joint barbecues or simply an after-work drink at your station.
- DISCOUNTS: Take advantage of our corporate benefits platform and Family & Friends discounts.
The role - your passion
- You lend a hand with vehicle maintenance and take over the exterior and interior cleaning of our campers.
- You support customer service by putting a smile on our customers' faces when they pick up and return their camper and make their roadsurfer journey unforgettable.
- You support our station team with all daily tasks and make sure that our #happyroadsurfers go on vacation happily.
What you bring with you:
- Hands-on mentality: For you, it goes without saying that you will pick up a sponge and make our campers shine again.
- Driving licence: You know how to drive a vehicle.
- Communication skills: English - the main thing is that you can communicate easily with customers.
Your contract
- Full-time: 40h/week
- Your place of work: Unit 40, Uphall Business Park
Ready to surf?
Are you made for the job? Then we look forward to receiving your application. If you have any questions, please check our FAQ or contact us and we will get back to you as soon as possible.
ABOUT #ROADSURFER
We are more than Europe's largest campervan rental company. In 2021 we launched our platform roadsurfer spots in addition to our other products rent, abo and sales – a platform where you can discover and book unique camping spots. But that's only the beginning. We are growing fast, so hop on board and join us on our journey. The roadsurfer philosophy is simple: rent an RV, start your adventure, be happy. Come ride the wave with us.
EDINBURGH - Rental Agent / Car Cleaner (m/f/d) in Newbridge employer: roadsurfer
Roadsurfer in Manchester is an excellent employer that values teamwork and a hands-on approach to work. With a vibrant work culture, employees enjoy the opportunity for personal growth while contributing to memorable customer experiences. The company offers a supportive environment where staff can thrive, making it a rewarding place to kickstart your career in the campervan industry.
StudySmarter Expert Advice🤫
We think this is how you could land EDINBURGH - Rental Agent / Car Cleaner (m/f/d) in Newbridge
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at roadsurfer. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like roadsurfer before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace EDINBURGH - Rental Agent / Car Cleaner (m/f/d) in Newbridge
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to roadsurfer:Your cover letter is your chance to shine! Tell us why you want to work at roadsurfer specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at roadsurfer!
How to prepare for a job interview at roadsurfer
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
