At a Glance
- Tasks: Create a welcoming environment and ensure the store is fully stocked for customers.
- Company: Join WHSmith, a top-rated company known for its inclusive culture.
- Benefits: Enjoy discounted meals, up to 70% off at Roadchef sites, and great development opportunities.
- Other info: Flexible shifts available; perfect for students looking for part-time work.
- Why this job: Be part of a team that values customer service and personal growth.
- Qualifications: Passion for customer service; experience is a plus but not required.
The predicted salary is between 10 - 12 £ per hour.
As a team member in WHSmith you will ensure our store provides a welcoming experience and is fully stocked for our customers while providing a clean and friendly environment for our travelling customers.
In WHSmith we are passionate in delivering a 5 star customer experience every time. We offer working patterns on either a full or part time basis, with a variety of shifts available. Our pay rates will vary depending on your age. Due to the sale of tobacco products and alcohol, you must be over 18 years old.
What will set you apart?
Our Site Director Ivan is looking for someone with genuine passion for customer service who takes pride in ensuring everyone leaves with a smile. Experience in a customer facing or similar role would be an advantage, but it's not essential - full training will be provided. We'll give you everything to grow into an excellent member of the team while supporting your personal and professional growth.
Here's what sets us apart:
- Heavily discounted meals whilst on duty
- Up to 70% discount for you, family and friends at all Roadchef sites
- A cash bonus for every friend you refer
- Discounts on many high street and online stores via our Hapi app
- Free onsite parking
- Contributory pension after 3 months
- Access to Occupational Health support
- Employee Assistance program
- Wellbeing support
- Great development opportunities - 65% of our current Managers joined us as Team Members
Who is Roadchef?
Roadchef is the only Motorway services provider to hold the Platinum Investors in People accreditation and recognised as one of the top 25 Best Big Companies to work for 2026 with the highest 3 star accreditation for the 2nd year running. Our approach is simple: embracing everyone. From creating a culture where all employees can bring their best selves to work, to championing diversity and inclusion initiatives, we're committed to building a more equitable workplace for all.
Strensham - Team Member - WHSmith in Worcester employer: Roadchef
WHSmith is an exceptional employer, offering a vibrant work culture that prioritises customer service and employee well-being. With flexible working patterns, generous discounts, and a strong commitment to personal and professional development, team members can thrive in a supportive environment that values diversity and inclusion. Located at Strensham services, employees enjoy unique benefits such as discounted meals and access to a contributory pension, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Strensham - Team Member - WHSmith in Worcester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on WHSmith and Roadchef. Understanding their values and what they stand for will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing a 5-star experience, think of examples from your past where you've gone above and beyond for customers. We want to hear those stories during your chat with us!
✨Tip Number 3
Dress the part! When you come in for your interview, make sure you look smart and presentable. It shows that you take the opportunity seriously and are ready to represent the WHSmith brand.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it gives you a chance to explore more about the roles we offer and the perks that come with them!
We think you need these skills to ace Strensham - Team Member - WHSmith in Worcester
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about making customers smile and creating a welcoming environment.
Tailor Your Application:Make sure to customise your application to highlight any relevant experience, even if it’s not directly in retail. We appreciate transferable skills, so don’t hesitate to mention how your past roles have prepared you for this position.
Be Clear and Concise:Keep your application straightforward and to the point. We love a well-structured application that clearly outlines your skills and experiences without unnecessary fluff. Remember, clarity is key!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Roadchef
✨Know Your Customer Service Basics
Since WHSmith is all about delivering a 5-star customer experience, brush up on your customer service skills. Think about times you've gone above and beyond for a customer or how you handled a tricky situation. Be ready to share these examples during the interview!
✨Show Your Passion
Ivan is looking for someone with genuine passion for customer service. Make sure to express why you love helping customers and how you believe a friendly environment can make a difference. Your enthusiasm can really set you apart from other candidates.
✨Familiarise Yourself with WHSmith
Do a bit of homework on WHSmith and its values. Understanding their commitment to customer satisfaction and employee development will help you align your answers with what they’re looking for. Plus, it shows that you’re genuinely interested in the role!
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare some thoughtful questions about the team culture, training opportunities, or what a typical day looks like. This not only shows your interest but also helps you determine if this is the right fit for you.
