At a Glance
- Tasks: Lead a passionate team to deliver exceptional customer service and operational excellence.
- Company: Join the UK's 3rd largest Motorway Service Area provider with a vibrant culture.
- Benefits: Enjoy up to 70% employee discount, pension scheme, and discounted meals.
- Other info: Flexible hours, comprehensive training, and excellent growth opportunities await you.
- Why this job: Make a real impact in a dynamic environment while developing your career.
- Qualifications: 2+ years in a managerial role, strong leadership, and customer service skills.
The predicted salary is between 30000 - 35000 £ per year.
Our Site Director Mark, at Tibshelf Motorway Services on the M1 junction 28/29 near Alfreton is seeking a passionate and experienced Costa Coffee Manager to lead our team to deliver outstanding customer service and operational excellence. As a manager, you will be responsible for ensuring smooth daily operations, driving sales, and fostering a positive and productive work environment.
Roadchef Motorway Services is a proud franchisee of Costa Coffee, one of the world's largest and most loved coffee brands. With a rich heritage, vibrant store environment, and commitment to exceptional coffee quality, we provide a welcoming atmosphere for our customers and a supportive, dynamic workplace for our team members.
What we offer:
- Competitive Salary: Attractive compensation package with performance-based incentives.
- Benefits: Employee discount up to 70%, contributory pension after 3 months, heavily discounted meals while on duty, employee assistance program, free parking, friends and family scheme.
- Growth Opportunities: Career development and advancement opportunities within the company.
- Training: Comprehensive training programs to support your professional growth.
Your key responsibilities:
- Team Leadership: Recruit, train, and mentor a high-performing team, fostering a collaborative and motivated environment.
- Customer Service: Ensure every customer receives exceptional service, creating memorable coffee experiences.
- Operational Excellence: Oversee daily operations, including stock management, scheduling, and compliance with company standards and health and safety regulations.
- Sales and Marketing: Develop and implement strategies to drive sales and increase store profitability.
- Financial Management: Manage budgets, monitor financial performance, and report on key metrics.
- Brand Ambassador: Uphold Costa Coffee’s brand values and ensure the store represents our commitment to quality and excellence.
Experience:
- Minimum of 2 years in a managerial role within the retail or hospitality industry, preferably in a coffee shop or café environment.
- Leadership Skills: Proven ability to lead, inspire, and develop a team.
- Customer Focus: Strong commitment to delivering exceptional customer service.
- Operational Knowledge: Proficient in managing day-to-day operations, including stock, scheduling, and financial reporting.
- Communication Skills: Excellent interpersonal and communication skills.
- Problem-Solving: Strong organisational and problem-solving abilities.
- Flexibility: Willingness to work flexible hours, including weekends and holidays.
We are the UK’s 3rd largest Motorway Service Area provider with some of the UK’s largest and best restaurants and retail brands. We are so proud to be the only Motorway Service Area to hold the Platinum Investor in People accreditation. We have been awarded a 3 Star rating for 2025 and have been recognised as one of the top 5 Largest Companies to work for 2024 and top 5 in Leisure & Hospitality sector 2024 in Best Companies. Our approach is simple: it’s about embracing everyone. From cultivating a culture where all employees can bring their best selves to work to deploying diversity and initiatives that support all, we are doing what it takes to build a more equitable workplace.
Tibshelf - Manager - Costa employer: Roadchef
At Roadchef Motorway Services, we pride ourselves on being an exceptional employer, offering a vibrant and supportive work environment at our Tibshelf location. With competitive salaries, generous employee benefits including discounts and a contributory pension, and a strong commitment to career development, we empower our team members to thrive. Join us in delivering outstanding customer service while enjoying the unique opportunity to be part of one of the UK's largest and most respected Motorway Service Area providers.
StudySmarter Expert Advice🤫
We think this is how you could land Tibshelf - Manager - Costa
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Roadchef. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Roadchef
Don't be shy about reaching out to Roadchef directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Tibshelf - Manager - Costa
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Roadchef and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Roadchef
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
