At a Glance
- Tasks: Supervise and motivate the Costa team while serving delicious drinks and food.
- Company: Join Roadchef, a top Motorway Service Area provider with a focus on people.
- Benefits: Enjoy discounted meals, bonuses for referrals, and great discounts at various stores.
- Other info: Excellent career growth opportunities with 65% of managers starting as team members.
- Why this job: Gain leadership experience in a fun environment while ensuring customers leave happy.
- Qualifications: Previous supervisory experience in retail or hospitality is preferred but not essential.
The predicted salary is between 22000 - 26000 £ per year.
Our Site Director, Kirk and his team at Strensham Services on the M5 near Worcester are looking for an energetic and adaptable Supervisor to join their Costa team. You will be part of the prestigious Costa brand, creating and serving our delicious Costa drinks, sweet pastries and freshly prepared food, whilst also having your first taste of leadership and responsibility by supervising and motivating our team to promote sales and ensure your team delivers a great customer experience.
What will set you apart? It would be essential for you to have worked in a similar supervisory role before, whether that is in a coffee shop or in any retail or hospitality environment. We are looking for someone who has a passion for customer service ensuring everyone leaves with a smile on their face. And if you've never been in a similar role before, don't worry! Because full training will be provided and you will be given everything you need to excel into an excellent Barista while helping you grow both personally and professionally.
Here's what sets us apart:
- Heavily discounted meals whilst on duty
- Up to 70% discount for you, family and friends at all Roadchef sites
- A cash bonus for every friend you refer
- Discounts on many high street and online stores via our Hapi app
- Free onsite parking
- Contributory pension after 3 months
- Access to Occupational Health support
- Employee Assistance program
- Mental Health First Aiders
- Great development opportunities - 65% of our current Managers joined us as Team Members
Who is Roadchef? We are the UK's 3rd largest Motorway Service Area provider with some of the UK's largest and best restaurants and retail brands. We are so proud to be the only Motorway Service Area to hold the Platinum Investor in People accreditation. We have been awarded a 3 Star rating for 2025 and have been recognised as one of the top 5 Largest Companies to work for 2024 and top 5 in Leisure & Hospitality sector 2024 in Best Companies. Our approach is simple: it's about embracing everyone. From cultivating a culture where all employees can bring their best selves to work to deploying diversity and initiatives that support all, we are doing what it takes to build a more equitable workplace.
Strensham - Supervisor - Costa employer: Roadchef
At Roadchef, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values diversity and personal growth. As a Supervisor at our Strensham Services location, you'll enjoy extensive training, generous employee benefits including discounted meals and retail discounts, and the opportunity to advance your career within a supportive environment where 65% of our managers started as team members. Join us in delivering outstanding customer experiences while being part of a company recognised for its commitment to employee well-being and development.
StudySmarter Expert Advice🤫
We think this is how you could land Strensham - Supervisor - Costa
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Roadchef. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Roadchef
Don't be shy about reaching out to Roadchef directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Strensham - Supervisor - Costa
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Roadchef and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Roadchef
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
