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- Tasks: Lead and inspire a diverse team to drive customer satisfaction and operational excellence.
- Company: Join Roadchef, a top Motorway Service Area operator in the UK.
- Benefits: Competitive salary, comprehensive discounts, health care, and generous holiday allowance.
- Why this job: Make a real impact on Britain's road users while developing your leadership skills.
- Qualifications: Proven leadership experience in hospitality or retail with a passion for coaching.
- Other info: Be part of a diverse culture with excellent career growth opportunities.
The predicted salary is between 42000 - 84000 ÂŁ per year.
Site Operations Director – Roadchef Motorway Services
Roadchef is the 3rd largest Motorway Service Area on the UK network and it\’s never been a more exciting time to be part of our team.
We are proud of our amazing People, our Culture and our Brands all are key to our continued growth and as a Site Director you will play a pivotal role in driving the continued success of our Company.
When you visit our Services you will see we partner with some of the best brands in the UK today, McDonald’s, Costa, Leon, WHSmith, Co-Op, Days Inn hotels, Cornish Bakery and we also have our own catering brands.
To be a General Manager or as we call the role Site Director of a Motorway Service Area you must have the passion to inspire and engage your team through coaching, inspirational leadership, encouragement and celebrate success with recognition that inspires and motivates your team.
You will also need to have commercial acumen, a drive for results and have a keen eye for detail to deliver your Sites yearly performance.
You will be accountable for driving customer satisfaction metrics aligned to each of our brands, operational excellence and sales performance across your Site.
A key function of your duties will be to ensure all legislation is adhered to, this will include Health & Food Safety, Gaming and all other areas of the business.
Our ideal Site Director –
- A true People Leader with a proven track record of leading from the front
- A proven track record in delivering KPI’s with a flair for delivering breakthrough results, achieving goals even in the face of challenges and setbacks
- Experience in coaching and developing an internal pipeline of talent while building the capability of the team
- A passion for conceiving ideas that challenge the status quo in the right way
- The ability to readily adopt and integrate best practises from others
- An ability to demonstrate that everyone has the potential to make a difference while ensuring we have a diverse and inclusive culture
- Experience of managing a diverse, complex business in either hospitality or retail in a stand alone business or Area level with teams of 150+
Salary is up to ÂŁ70,000 depending on experience and our benefits Include:
- Roadchef Discount Card
- Benefits website – comprehensive discounts available
- Long Service awards
- 32 days holiday paid pro rata
- Fully expensed company car or car allowance
- Axa Health Care
- Company Pension
- Life assurance
- Free parking
Just a little bit about Roadchef:
As a Company we are proud to hold the Platinum – Investors In People status and recognised as one of the top 25 Best Big Companies to work for with a 2 star accreditation
We are proud to be one of the leading Motorway Service Area operators in the UK, our mission is to \”De-stress\” and \”Delight\” Britain\’s road users. Every year we have 52 million + visitors across our 30 sites, and our vision is To make Britain\’s roads a safer and happier place by elevating the mood of every road user.
Roadchef is an equal opportunity employer and as such we believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills and welcome applications from all individuals.
Industry
- Hospitality
Employment Type
Full
Locations
Site Operations Director employer: Roadchef
Contact Detail:
Roadchef Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Site Operations Director
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current or former employees of Roadchef. You never know who might give you the inside scoop on job openings or even put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Roadchef's values and culture. Show us that you understand our mission to 'De-stress' and 'Delight' Britain's road users. Tailor your answers to reflect how your experience aligns with our goals.
✨Tip Number 3
Practice your leadership stories! As a Site Operations Director, you'll need to inspire and engage your team. Be ready to share examples of how you've successfully led teams, tackled challenges, and celebrated successes in previous roles.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're genuinely interested in being part of the Roadchef family.
We think you need these skills to ace Site Operations Director
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for the role shine through! We want to see how excited you are about leading a team and driving results. Share specific examples of how you've inspired others in your previous roles.
Tailor Your CV: Make sure your CV is tailored to the Site Operations Director role. Highlight your experience in hospitality or retail, especially any achievements related to KPIs and team leadership. We love seeing how your background aligns with our mission!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for someone who can communicate effectively, so show us your best writing skills!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our amazing team at Roadchef!
How to prepare for a job interview at Roadchef
✨Know Your Brands
Familiarise yourself with the brands Roadchef partners with, like McDonald's and Costa. Understanding their values and how they align with Roadchef's mission will show your enthusiasm and readiness to lead a diverse team.
✨Showcase Your Leadership Style
Prepare examples of how you've inspired and engaged teams in the past. Highlight your coaching techniques and how you celebrate successes, as this role is all about people leadership and motivating a large team.
✨Demonstrate Commercial Acumen
Be ready to discuss how you've driven results and improved performance metrics in previous roles. Use specific KPIs you've achieved to illustrate your ability to deliver breakthrough results, even when faced with challenges.
✨Emphasise Diversity and Inclusion
Roadchef values a diverse workforce, so be prepared to talk about how you've fostered an inclusive culture in your past roles. Share your experiences in managing diverse teams and how you believe everyone can make a difference.