At a Glance
- Tasks: Lead and inspire a diverse team to drive customer satisfaction and operational excellence.
- Company: Join Roadchef, a top Motorway Service Area operator in the UK.
- Benefits: Competitive salary, comprehensive discounts, health care, and generous holiday allowance.
- Other info: Be part of a diverse culture with excellent career growth opportunities.
- Why this job: Make a real impact on Britain's road users while developing your leadership skills.
- Qualifications: Proven leadership experience in hospitality or retail with a passion for coaching.
The predicted salary is between 42000 - 84000 £ per year.
Site Operations Director - Roadchef Motorway Services
Roadchef is the 3rd largest Motorway Service Area on the UK network and it\'s never been a more exciting time to be part of our team.
We are proud of our amazing People, our Culture and our Brands all are key to our continued growth and as a Site Director you will play a pivotal role in driving the continued success of our Company.
When you visit our Services you will see we partner with some of the best brands in the UK today, McDonald’s, Costa, Leon, WHSmith, Co-Op, Days Inn hotels, Cornish Bakery and we also have our own catering brands.
To be a General Manager or as we call the role Site Director of a Motorway Service Area you must have the passion to inspire and engage your team through coaching, inspirational leadership, encouragement and celebrate success with recognition that inspires and motivates your team.
You will also need to have commercial acumen, a drive for results and have a keen eye for detail to deliver your Sites yearly performance.
You will be accountable for driving customer satisfaction metrics aligned to each of our brands, operational excellence and sales performance across your Site.
A key function of your duties will be to ensure all legislation is adhered to, this will include Health & Food Safety, Gaming and all other areas of the business.
Our ideal Site Director -
- A true People Leader with a proven track record of leading from the front
- A proven track record in delivering KPI’s with a flair for delivering breakthrough results, achieving goals even in the face of challenges and setbacks
- Experience in coaching and developing an internal pipeline of talent while building the capability of the team
- A passion for conceiving ideas that challenge the status quo in the right way
- The ability to readily adopt and integrate best practises from others
- An ability to demonstrate that everyone has the potential to make a difference while ensuring we have a diverse and inclusive culture
- Experience of managing a diverse, complex business in either hospitality or retail in a stand alone business or Area level with teams of 150+
Salary is up to £70,000 depending on experience and our benefits Include:
- Roadchef Discount Card
- Benefits website - comprehensive discounts available
- Long Service awards
- 32 days holiday paid pro rata
- Fully expensed company car or car allowance
- Axa Health Care
- Company Pension
- Life assurance
- Free parking
Just a little bit about Roadchef:
As a Company we are proud to hold the Platinum - Investors In People status and recognised as one of the top 25 Best Big Companies to work for with a 2 star accreditation
We are proud to be one of the leading Motorway Service Area operators in the UK, our mission is to \"De-stress\" and \"Delight\" Britain\'s road users. Every year we have 52 million + visitors across our 30 sites, and our vision is To make Britain\'s roads a safer and happier place by elevating the mood of every road user.
Roadchef is an equal opportunity employer and as such we believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills and welcome applications from all individuals.
Industry
- Hospitality
Employment Type
Full
Locations
Site Operations Director in Newport, Wales employer: Roadchef
Roadchef is an exceptional employer, renowned for its commitment to fostering a vibrant work culture and investing in employee growth. As a Site Operations Director, you will benefit from a comprehensive benefits package, including a competitive salary, health care, and long service awards, all while leading a passionate team dedicated to enhancing the experience of millions of road users across the UK. With a strong focus on diversity and inclusion, Roadchef not only values your contributions but also empowers you to inspire and develop talent within a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Site Operations Director in Newport, Wales
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Roadchef. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Roadchef
Don't be shy about reaching out to Roadchef directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Site Operations Director in Newport, Wales
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Roadchef and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Roadchef
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
