Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and inspire a diverse team while driving customer satisfaction and operational excellence.
- Company: Join Roadchef, a top UK motorway service operator dedicated to enhancing road user experiences.
- Benefits: Enjoy a competitive salary, discounts, health care, pension, and 32 days holiday.
- Why this job: Be part of a dynamic culture that values people, innovation, and making a positive impact.
- Qualifications: Proven leadership experience in hospitality or retail with a focus on achieving results.
- Other info: Roadchef is an equal opportunity employer committed to diversity and inclusion.
The predicted salary is between 52000 - 78000 £ per year.
Roadchef is the 3rd largest Motorway Service Area on the UK network and it's never been a more exciting time to be part of our team. We are proud of our amazing People, our Culture and our Brands all are key to our continued growth and as a Site Director you will play a pivotal role in driving the continued success of our Company.
When you visit our Services you will see we partner with some of the best brands in the UK today, including McDonald’s, Costa, Leon, WHSmith, Days Inn hotels, Cornish Bakery and our own catering brands.
To be a Site Director of a Motorway Service Area you must have the passion to inspire and engage your team through coaching, inspirational leadership, encouragement and celebrate success with recognition that inspires and motivates your team. You will also need to have commercial acumen, a drive for results and have a keen eye for detail to support the delivery of yearly performance.
You will be accountable for driving customer satisfaction metrics aligned to each of our brands, operational excellence and sales performance across the Service area. A key function of your duties will be to ensure all legislation is adhered to, this will include Health & Food Safety, Gaming and all other areas of the business.
Our ideal Candidate:
- A true People Leader with a proven track record of leading from the front
- A proven track record in delivering KPI’s with a flair for delivering breakthrough results, achieving goals even in the face of challenges and setbacks
- Experience in coaching and developing an internal pipeline of talent while building the capability of the team
- A passion for conceiving ideas that challenge the status quo in the right way
- The ability to readily adopt and integrate best practises from others
- An ability to demonstrate that everyone has the potential to make a difference while ensuring we have a diverse and inclusive culture
- Experience of managing a diverse, complex business in either hospitality or retail in a stand alone business or Area level with teams of 100+
Salary is £65,000 depending on experience and our benefits include:
- Roadchef Discount Card
- Benefits website - comprehensive discounts available
- Long Service awards
- 32 days holiday paid pro rata
- Fully expensed company car or car allowance
- Axa Health Care
- Company Pension
- Life assurance
- Free parking
As a Company we are proud to hold the Platinum - Investors In People status. We have been awarded a 3 Star rating for 2025 and have been recognised as one of the top 5 Best Big Companies to work for 2024 and top 5 in the Leisure & Hospitality Sector in Best Companies.
We are proud to be one of the leading Motorway Service Area operators in the UK, our mission is to "De-stress" and "Delight" Britain's road users. Every year we have 52 million + visitors across our 31 sites, and our vision is to make Britain's roads a safer and happier place by elevating the mood of every road user.
Roadchef is an equal opportunity employer and as such we believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills and welcome applications from all individuals.
Site Director employer: Roadchef
Contact Detail:
Roadchef Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Site Director
✨Tip Number 1
Familiarise yourself with Roadchef's values and mission. Understanding their commitment to customer satisfaction and employee engagement will help you align your leadership style with their expectations during interviews.
✨Tip Number 2
Prepare examples of how you've successfully led diverse teams in the past. Highlight specific instances where your coaching and motivational skills have resulted in improved performance or team cohesion.
✨Tip Number 3
Research the brands that Roadchef partners with, such as McDonald's and Costa. Being knowledgeable about these brands will demonstrate your commercial acumen and ability to drive results aligned with their standards.
✨Tip Number 4
Showcase your ability to implement best practices in operational excellence. Be ready to discuss how you've adopted successful strategies from previous roles to enhance customer satisfaction and sales performance.
We think you need these skills to ace Site Director
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Site Director position. Tailor your application to highlight how your experience aligns with their needs.
Craft a Compelling CV: Ensure your CV showcases your leadership experience, commercial acumen, and ability to drive results. Use specific examples of past achievements that demonstrate your capability in managing large teams and delivering KPIs.
Write a Strong Cover Letter: In your cover letter, express your passion for the role and the company. Highlight your people leadership skills and provide examples of how you've inspired and developed teams in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Site Director role.
How to prepare for a job interview at Roadchef
✨Show Your Leadership Skills
As a Site Director, you'll need to demonstrate your ability to inspire and engage a team. Prepare examples of how you've successfully led teams in the past, focusing on your coaching style and how you celebrate successes.
✨Understand the Business Metrics
Familiarise yourself with key performance indicators (KPIs) relevant to the role. Be ready to discuss how you've achieved or exceeded these metrics in previous positions, showcasing your commercial acumen and results-driven mindset.
✨Emphasise Your People Development Experience
Highlight your experience in coaching and developing talent within your teams. Share specific instances where you've built capability and fostered a diverse and inclusive culture, as this aligns with the company's values.
✨Prepare for Operational Excellence Questions
Expect questions about how you ensure compliance with health and safety legislation and operational standards. Be prepared to discuss your approach to maintaining high service levels and customer satisfaction across various brands.
