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- Tasks: Lead and inspire a diverse team while driving customer satisfaction and operational excellence.
- Company: Join Roadchef, a top UK Motorway Service Area operator with a focus on people and culture.
- Benefits: Enjoy perks like a company car, health care, 32 days holiday, and exclusive discounts.
- Why this job: Be part of a mission to make Britain's roads safer and happier while developing your leadership skills.
- Qualifications: Proven leadership experience in hospitality or retail, with a passion for coaching and achieving results.
- Other info: Roadchef is an equal opportunity employer, committed to diversity and inclusion.
The predicted salary is between 52000 - 78000 £ per year.
Roadchef is the 3rd largest Motorway Service Area on the UK network and it's never been a more exciting time to be part of our team. We are proud of our amazing People, our Culture and our Brands all are key to our continued growth and as a Site Director you will play a pivotal role in driving the continued success of our Company.
When you visit our Services you will see we partner with some of the best brands in the UK today, including McDonald’s, Costa, Leon, WHSmith, Days Inn hotels, Cornish Bakery and our own catering brands.
To be a Site Director of a Motorway Service Area you must have the passion to inspire and engage your team through coaching, inspirational leadership, encouragement and celebrate success with recognition that inspires and motivates your team. You will also need to have commercial acumen, a drive for results and have a keen eye for detail to support the delivery of yearly performance.
You will be accountable for driving customer satisfaction metrics aligned to each of our brands, operational excellence and sales performance across the Service area. A key function of your duties will be to ensure all legislation is adhered to, this will include Health & Food Safety, Gaming and all other areas of the business.
Our ideal Candidate:
- A true People Leader with a proven track record of leading from the front.
- A proven track record in delivering KPI’s with a flair for delivering breakthrough results, achieving goals even in the face of challenges and setbacks.
- Experience in coaching and developing an internal pipeline of talent while building the capability of the team.
- A passion for conceiving ideas that challenge the status quo in the right way.
- The ability to readily adopt and integrate best practises from others.
- An ability to demonstrate that everyone has the potential to make a difference while ensuring we have a diverse and inclusive culture.
- Experience of managing a diverse, complex business in either hospitality or retail in a stand alone business or Area level with teams of 100+.
Salary is £65,000 depending on experience and our benefits include:
- Roadchef Discount Card
- Benefits website - comprehensive discounts available
- Long Service awards
- 32 days holiday paid pro rata
- Fully expensed company car or car allowance
- Axa Health Care
- Company Pension
- Life assurance
- Free parking
As a Company we are proud to hold the Platinum - Investors In People status. We have been awarded a 3 Star rating for 2025 and have been recognised as one of the top 5 Best Big Companies to work for 2024 and top 5 in the Leisure & Hospitality Sector in Best Companies.
We are proud to be one of the leading Motorway Service Area operators in the UK, our mission is to "De-stress" and "Delight" Britain's road users. Every year we have 52 million + visitors across our 31 sites, and our vision is to make Britain's roads a safer and happier place by elevating the mood of every road user.
Roadchef is an equal opportunity employer and as such we believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills and welcome applications from all individuals.
Locations
Site Director employer: Roadchef
Contact Detail:
Roadchef Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Site Director
✨Tip Number 1
Familiarise yourself with Roadchef's values and mission. Understanding their commitment to customer satisfaction and employee engagement will help you align your leadership style with their expectations during interviews.
✨Tip Number 2
Prepare examples of how you've successfully led diverse teams in the past. Highlight specific instances where your coaching and motivational skills have resulted in improved performance or team cohesion, as this is crucial for the Site Director role.
✨Tip Number 3
Research the brands that Roadchef partners with, such as McDonald's and Costa. Being knowledgeable about these brands and their operational standards can demonstrate your commercial acumen and readiness to drive results.
✨Tip Number 4
Showcase your ability to adapt best practices from other sectors. Be ready to discuss how you can integrate innovative ideas into Roadchef’s operations, which will highlight your potential to challenge the status quo positively.
We think you need these skills to ace Site Director
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Site Director position. Understand the key responsibilities and required skills, such as leadership, commercial acumen, and experience in hospitality or retail.
Tailor Your CV: Customise your CV to highlight relevant experience that aligns with the requirements of the Site Director role. Emphasise your leadership skills, achievements in driving KPIs, and any experience in managing diverse teams.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how you have inspired teams, achieved results, and contributed to a positive workplace culture.
Highlight Your People Skills: In both your CV and cover letter, make sure to emphasise your ability to coach and develop talent. Provide examples of how you've built team capability and fostered an inclusive environment.
How to prepare for a job interview at Roadchef
✨Show Your Leadership Skills
As a Site Director, demonstrating your leadership abilities is crucial. Prepare examples of how you've inspired and engaged teams in the past, focusing on coaching and celebrating successes.
✨Understand the Business Metrics
Familiarise yourself with key performance indicators (KPIs) relevant to the role. Be ready to discuss how you have successfully driven results in previous positions and how you plan to achieve similar outcomes at Roadchef.
✨Emphasise Your People Development Experience
Highlight your experience in coaching and developing talent within your team. Discuss specific strategies you've used to build capability and create a diverse and inclusive culture.
✨Demonstrate Commercial Acumen
Prepare to discuss your understanding of commercial operations, including health and food safety legislation. Show how your keen eye for detail has contributed to operational excellence and customer satisfaction in your previous roles.
