At a Glance
- Tasks: Ensure a welcoming store experience and keep it fully stocked for customers.
- Company: Join WHSmith, a top-rated employer with a focus on diversity and inclusion.
- Benefits: Enjoy discounted meals, up to 70% off at Roadchef sites, and great development opportunities.
- Other info: Flexible shifts available; perfect for students looking for part-time work.
- Why this job: Be part of a team that delivers 5-star customer service and grows your career.
- Qualifications: Passion for customer service; experience is a plus but not required.
The predicted salary is between 11 - 12 £ per hour.
As a team member in WHSmith you will ensure our store provides a welcoming experience and is fully stocked for our customers while providing a clean and friendly environment for our travelling customers. In WHSmith we are passionate in delivering a 5 star customer experience every time. We offer working patterns on either a full or part time basis, with a variety of shifts available. Our pay rates will vary depending on your age. Due to the sale of tobacco products and alcohol, you must be over 18 years old.
What will set you apart?
Our Site Director Liane is looking for someone with genuine passion for customer service who takes pride in ensuring everyone leaves with a smile. Experience in a customer facing or similar role would be an advantage, but it's not essential - full training will be provided. We'll give you everything to grow into an excellent member of the team while supporting your personal and professional growth.
Here's what sets us apart:
- Heavily discounted meals whilst on duty
- Up to 70% discount for you, family and friends at all Roadchef sites
- A cash bonus for every friend you refer
- Discounts on many high street and online stores via our Hapi app
- Free onsite parking
- Contributory pension after 3 months
- Access to Occupational Health support
- Employee Assistance program
- Wellbeing support
- Great development opportunities - 65% of our current Managers joined us as Team Members
Who is Roadchef?
Roadchef is the only Motorway services provider to hold the Platinum Investors in People accreditation and recognised as one of the top 25 Best Big Companies to work for 2026 with the highest 3 star accreditation for the 2nd year running. Our approach is simple: embracing everyone. From creating a culture where all employees can bring their best selves to work, to championing diversity and inclusion initiatives, we're committed to building a more equitable workplace for all.
Sandbach - Team Member - WHSmith (Nights) employer: Roadchef
WHSmith is an exceptional employer, offering a vibrant work culture that prioritises customer service and employee development. With flexible working patterns, generous discounts, and a commitment to personal growth, team members can thrive in a supportive environment that values diversity and inclusion. Join us at our Sandbach location, where you can enjoy great benefits and the opportunity to advance your career within a company recognised as one of the best places to work.
StudySmarter Expert Advice🤫
We think this is how you could land Sandbach - Team Member - WHSmith (Nights)
✨Tip Number 1
Get to know WHSmith and their values! Before your interview, check out their website and social media. This will help you understand what they stand for and how you can fit into their team.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you’ve gone above and beyond for a customer. This will show your genuine passion for delivering that 5-star experience they’re after.
✨Tip Number 3
Dress the part! Even though it’s a night shift, looking smart and presentable can make a great first impression. It shows you take the opportunity seriously and are ready to represent the brand.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch and keeps you fresh in their minds. Plus, it shows you’re genuinely interested in the role!
We think you need these skills to ace Sandbach - Team Member - WHSmith (Nights)
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about making customers smile and creating a welcoming environment.
Tailor Your Application:Make sure to customise your application to highlight any relevant experience, even if it’s not directly in retail. We appreciate transferable skills, so don’t hesitate to mention how your past roles have prepared you for this position.
Be Clear and Concise:Keep your application straightforward and to the point. We love a well-structured application that clearly outlines your skills and experiences without unnecessary fluff. Remember, clarity is key!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Roadchef
✨Know Your Customer Service Basics
Since WHSmith is all about delivering a 5-star customer experience, brush up on your customer service skills. Think about times you've gone above and beyond for a customer or how you handled a tricky situation. Be ready to share these examples during the interview!
✨Show Your Passion
Liane is looking for someone with genuine passion for customer service. Make sure to express why you love helping customers and how you believe a friendly environment can make a difference. Your enthusiasm can really set you apart from other candidates.
✨Familiarise Yourself with WHSmith
Do a bit of homework on WHSmith and their values. Understanding their commitment to customer satisfaction and their culture will help you align your answers with what they’re looking for. Plus, it shows that you’re genuinely interested in the role!
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare some thoughtful questions about the team dynamics, training opportunities, or what a typical shift looks like. This not only shows your interest but also helps you gauge if this is the right fit for you.
