At a Glance
- Tasks: Ensure a welcoming store experience and keep it fully stocked for customers.
- Company: Join WHSmith, a top-rated employer with a focus on customer service.
- Benefits: Enjoy discounted meals, up to 70% off at Roadchef sites, and great development opportunities.
- Other info: Flexible shifts available; perfect for students looking for part-time work.
- Why this job: Be part of a team that values smiles and customer satisfaction every day.
- Qualifications: Passion for customer service; experience is a plus but not required.
The predicted salary is between 10 - 12 £ per hour.
As a team member in WHSmith you will ensure our store provides a welcoming experience and is fully stocked for our customers while providing a clean and friendly environment for our travelling customers. In WHSmith we are passionate in delivering a 5 star customer experience every time.
We offer working patterns on either a full or part time basis, with a variety of shifts available. Our pay rates will vary depending on your age. Due to the sale of tobacco products and alcohol, you must be over 18 years old.
What will set you apart? Our Site Director Liane is looking for someone with genuine passion for customer service who takes pride in ensuring everyone leaves with a smile. Experience in a customer facing or similar role would be an advantage, but it's not essential - full training will be provided. We'll give you everything to grow into an excellent member of the team while supporting your personal and professional growth.
Here's what sets us apart:
- Heavily discounted meals whilst on duty
- Up to 70% discount for you, family and friends at all Roadchef sites
- A cash bonus for every friend you refer
- Discounts on many high street and online stores via our Hapi app
- Free onsite parking
- Contributory pension after 3 months
- Access to Occupational Health support
- Employee Assistance program
- Wellbeing support
- Great development opportunities - 65% of our current Managers joined us as Team Members
Who is Roadchef? Roadchef is the only Motorway services provider to hold the Platinum Investors in People accreditation and recognised as one of the top 25 Best Big Companies to work for 2026 with the highest 3 star accreditation for the 2nd year running. Our approach is simple: embracing everyone. From creating a culture where all employees can bring their best selves to work, to championing diversity and inclusion initiatives, we're committed to building a more equitable workplace for all.
Sandbach - Team Member - WHSmith (Nights) employer: Roadchef
At WHSmith in Sandbach, we pride ourselves on creating a welcoming and supportive work environment where every team member can thrive. With a strong focus on personal and professional growth, we offer extensive training, generous discounts, and a commitment to employee wellbeing, making us an excellent employer for those passionate about delivering exceptional customer service. Join us and be part of a company recognised for its dedication to diversity and inclusion, as well as its outstanding workplace culture.
StudySmarter Expert Advice🤫
We think this is how you could land Sandbach - Team Member - WHSmith (Nights)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on WHSmith and Roadchef. Understanding their values and what they stand for will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Think about common interview questions and rehearse your answers. Focus on your customer service experiences, even if they're from different roles. We want to hear how you can bring a smile to our customers' faces!
✨Tip Number 3
Dress the part! Even though it's a night shift, showing up looking smart and presentable can make a great first impression. It shows that you care about the role and are ready to represent WHSmith well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Sandbach - Team Member - WHSmith (Nights)
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about making customers smile and creating a welcoming environment.
Tailor Your Application:Make sure to customise your application to highlight any relevant experience, even if it’s not directly in retail. We appreciate transferable skills, so don’t hesitate to mention how your past roles have prepared you for this position.
Be Yourself:We’re looking for authentic individuals who can bring their true selves to work. Don’t be afraid to let your personality come through in your application – we value diversity and want to know what makes you unique!
Apply Through Our Website:For the best chance of success, make sure to apply through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Roadchef
✨Know Your Customer Service Basics
Since WHSmith is all about delivering a 5-star customer experience, brush up on your customer service skills. Think about times you've gone above and beyond for a customer or how you handled a tricky situation. Be ready to share these examples during the interview!
✨Show Your Passion
Liane is looking for someone with genuine passion for customer service. Make sure to express why you love helping customers and how you believe a friendly environment can make a difference. Your enthusiasm can really set you apart from other candidates.
✨Familiarise Yourself with WHSmith
Do a bit of homework on WHSmith and their values. Understanding their commitment to customer satisfaction and employee growth will help you align your answers with what they’re looking for. Plus, it shows you’re genuinely interested in the role!
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare some thoughtful questions about the team dynamics, training opportunities, or what a typical shift looks like. This not only shows your interest but also helps you gauge if this is the right fit for you.
