At a Glance
- Tasks: Lead a dynamic team, ensure exceptional customer service, and manage daily operations.
- Company: Join Roadchef, a top UK Motorway Service Area provider and proud Costa Coffee franchisee.
- Benefits: Enjoy up to 70% employee discount, pension scheme, free parking, and career growth opportunities.
- Other info: Flexible hours, including weekends; recognised as a top employer in the leisure and hospitality sector.
- Why this job: Be part of a vibrant culture that values diversity and offers professional development.
- Qualifications: 2+ years in a supervisory role, strong leadership, customer focus, and operational knowledge required.
The predicted salary is between 24000 - 36000 £ per year.
Our Site Director, Elaine at Rownhams Services on the M27 near Southampton is seeking a passionate and experienced Assistant Manager to support our team to deliver outstanding customer service and operational excellence. As an Assistant Manager, you will be responsible for ensuring smooth daily operations, driving sales, and fostering a positive and productive work environment.
Roadchef Motorway Services is a proud franchisee of Costa Coffee, one of the world\'s largest and most loved coffee brands. With a rich heritage, vibrant store environment, and commitment to exceptional coffee quality, we provide a welcoming atmosphere for our customers and a supportive, dynamic workplace for our team members.
What we offer:
- Competitive Salary: Attractive compensation package with performance-based incentives.
- Benefits: Employee discount up to 70%, contributory pension after 3 months, heavily discounted meals while on duty, employee assistance program, free parking, friends and family scheme.
- Growth Opportunities: Career development and advancement opportunities within the company.
- Training: Comprehensive training programs to support your professional growth.
- Team Leadership: Recruit, train, and mentor a high-performing team, fostering a collaborative and motivated environment.
- Customer Service: Ensure every customer receives exceptional service, creating memorable coffee experiences.
- Operational Excellence: Oversee daily operations, including stock management, scheduling, and compliance with company standards and health and safety regulations.
- Sales and Marketing: Support with strategies to drive sales and increase store profitability.
- Financial Management: Manage budgets, monitor financial performance, and report on key metrics.
- Brand Ambassador: Uphold Costa Coffee\'s brand values and ensure the store represents our commitment to quality and excellence.
Experience: Minimum of 2 years in a supervisory or management role within the retail or hospitality industry, preferably in a coffee shop or caf environment plus:
- Leadership Skills: Proven ability to lead, inspire, and develop a team.
- Customer Focus: Strong commitment to delivering exceptional customer service.
- Operational Knowledge: Proficient in managing day-to-day operations, including stock, scheduling, and financial reporting.
- Communication Skills: Excellent interpersonal and communication skills.
- Problem-Solving: Strong organisational and problem-solving abilities.
- Flexibility: Willingness to work flexible hours, including weekends and holidays.
We are the UK\'s 3rd largest Motorway Service Area provider with some of the UK\'s largest and best restaurants and retail brands.
We are so proud to be the only Motorway Service Area to hold the Platinum Investor in People accreditation. We have been awarded a 3 Star rating for 2025 and have been recognised as one of the top 5 Largest Companies to work for 2024 and top 5 in Leisure & Hospitality sector 2024 in Best Companies.
Our approach is simple: it\'s about embracing everyone. From cultivating a culture where all employees can bring their best selves to work to deploying diversity and initiatives that support all, we are doing what it takes to build a more equitable workplace.
Rownhams - Assistant Manager - Costa in Southampton employer: Roadchef
At Roadchef Motorway Services, we pride ourselves on being an exceptional employer, offering a vibrant and supportive work environment at our Rownhams location near Southampton. With competitive salaries, generous employee benefits including discounts and a contributory pension, and a strong focus on career development through comprehensive training programmes, we empower our team members to thrive. Join us in delivering outstanding customer service while enjoying the unique advantage of working with one of the world's most beloved coffee brands, Costa Coffee.
StudySmarter Expert Advice🤫
We think this is how you could land Rownhams - Assistant Manager - Costa in Southampton
✨Tip Number 1
Familiarise yourself with Costa Coffee's brand values and customer service standards. Understanding their commitment to quality will help you align your approach during interviews and demonstrate that you're a perfect fit for the role.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Be ready to discuss specific situations where you inspired or developed team members, as this is crucial for the Assistant Manager position.
✨Tip Number 3
Research the latest trends in the coffee shop industry and be prepared to discuss how you can implement innovative sales strategies at Costa. This will show your proactive approach and understanding of the market.
✨Tip Number 4
Network with current or former employees of Roadchef or Costa Coffee. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out during the selection process.
We think you need these skills to ace Rownhams - Assistant Manager - Costa in Southampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in retail or hospitality, especially any supervisory roles. Emphasise your leadership skills and customer service achievements to align with the Assistant Manager position.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for coffee and customer service. Mention specific examples of how you've successfully led teams or improved customer experiences in previous roles.
Highlight Relevant Skills:In your application, focus on key skills mentioned in the job description, such as operational knowledge, problem-solving abilities, and flexibility. Use concrete examples to demonstrate these skills.
Show Enthusiasm for the Brand:Express your enthusiasm for Costa Coffee and Roadchef in your application. Research their values and mention how you can contribute to maintaining their commitment to quality and exceptional service.
How to prepare for a job interview at Roadchef
✨Show Your Passion for Coffee
As an Assistant Manager at Costa, it's essential to demonstrate your enthusiasm for coffee and customer service. Share your favourite coffee experiences and how they inspire you to create memorable moments for customers.
✨Highlight Leadership Experience
Be prepared to discuss your previous leadership roles in retail or hospitality. Provide specific examples of how you've successfully trained and motivated a team, as well as how you handle challenges in a fast-paced environment.
✨Understand Operational Excellence
Familiarise yourself with the daily operations of a coffee shop, including stock management and compliance with health and safety regulations. Be ready to discuss how you would ensure operational excellence in the role.
✨Demonstrate Customer Focus
Prepare to share examples of how you've gone above and beyond to deliver exceptional customer service. Highlight your commitment to creating positive experiences and how you would uphold Costa's brand values.
