At a Glance
- Tasks: Manage retail brands, implement plans, and support site teams to enhance performance.
- Company: Join Roadchef, a top-rated motorway services provider with a strong mission.
- Benefits: Competitive salary, company car, employee discounts, and wellbeing support.
- Other info: Embrace diversity and inclusion in a supportive workplace culture.
- Why this job: Be part of a dynamic team making a real impact in retail operations.
- Qualifications: Experience in multi-site retail and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Roadchef Motorway Services are looking to recruit a Retail Operations Consultant to join our growing Operations team, reporting into the Retail, Procurement and Supply Chain Director. The successful candidate will be responsible for managing our Retail brands across our network while also being able to commute to our Support Office in Norton Canes. You will be managing and ensuring all brand plans, promotions, seasonal activity and category plans are implemented in a timely manner, while also making sure our team is upholding brand standards, best practices and store operating procedures.
Working with our site-based retail teams, you will be liaising with Support Office stakeholders to sign off Management level training requirements and deliver training plans to internal and external appointments, as well as coach and support our teams to upskill as required.
Key Responsibilities
- Conduct regular planned and unplanned site visits with the Retail, Procurement & Supply Chain Director, brand partners and individually to review delivery of any activity/underperforming units with a view to understanding Commercial/Operational action plans.
- Collaborate with key stakeholders to ensure all Commercial plans and operational activities are agreed with a view to deliver the plan.
- Support and act upon feedback from the brand, internal stakeholders and site teams to improve delivery of the brand.
- Provide feedback and work with the Retail, Procurement & Supply Chain Director so that brand standards are being updated to ensure brand audits can be delivered as the best in class.
- Work with the Operations Team to ensure these are agreed and communicated out/trained as required.
- Support the wider retail team so that the trade/range/price and promotion plans and files include brand/site and regular input of competitors benchmarking and future innovation opportunities.
- Identify and support the Retail, Procurement & Supply Chain Director so that innovation and best in class opportunities are included to develop our commercial and customer propositions.
- Project manage and coordinate new developments, refits, new stores & concepts to ensure the Retail & Catering business delivers to plan.
- Ensure that all Retail and Catering brands systems (EPOS/Product and promotional files) are regularly reviewed, updated and maintained as required so that units are trading legally and margin/profitability is maximised.
- Support site teams in the delivery of KPIs.
- Monitor customer service standards on all site visits and feedback to the team on duty.
- Conduct all necessary brand audits and/or customer experience visits to ensure that minimum brand standards are being met, and provide timely feedback thereof to all relevant stakeholders.
- Develop suitably detailed action plans with all site teams to follow up on any opportunities identified as part of any brand audit or site visit, however formal or informal.
Required Experience
- Multi-site retail/leisure/catering experience required.
- Strong track record of retail and operational design and delivery.
- Experience of convenience and travel retail environment.
- Able to communicate effectively to give clarity to others.
- Ability to work on own initiative, setting standards for others and monitoring performance.
- Previous management experience, demonstrating motivational skills.
- Strong IT skills.
- Good planning and organising skills, able to coordinate activities effectively and a focus for attention to detail.
What we offer
- A competitive salary with a fully expensed company car.
- The chance to be part of a company with a mission you can be proud of.
- Employee discounts, discounted meals while on duty, free parking, referral program, Access to Occupational Health support, Employee Assistance program, Wellbeing support.
Ready to start your journey with Roadchef? Apply today!
Roadchef is the only Motorway services provider to hold the Platinum Investors in People accreditation and recognised as one of the top 25 Best Big Companies to work for 2026 with the highest 3 star accreditation for the 2nd year running. Our approach is simple: embracing everyone. From creating a culture where all employees can bring their best selves to work, to championing diversity and inclusion initiatives, we’re committed to building a more equitable workplace for all.
Retail Operations Consultant employer: Roadchef
At Roadchef, we pride ourselves on being an exceptional employer, offering a dynamic work environment where our Retail Operations Consultants can thrive. With a commitment to employee growth and well-being, we provide comprehensive training opportunities, competitive salaries, and a range of benefits including discounts and support programs. Our inclusive culture, recognised by the Platinum Investors in People accreditation, ensures that every team member feels valued and empowered to contribute to our mission of delivering outstanding service across our motorway services.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Operations Consultant
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Roadchef, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Roadchef!
We think you need these skills to ace Retail Operations Consultant
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Roadchef, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Roadchef and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Roadchef that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Roadchef
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
