Retail Manager

Retail Manager WHSmith – Strensham Services, M5 Motorway, Worcestershire

Our Site Director, Kirk at Strensham Motorway Services on the M5 Junction 8 near Worcester is seeking a passionate and experienced Manager to lead the WHSmith team to deliver outstanding customer service and operational excellence. As a Retail Manager, you will be responsible for ensuring smooth daily operations, driving sales, and fostering a positive and productive work environment in WHSmith and have accountability for our Gaming area..

Roadchef Motorway Services is a franchisee of WHSmith, one of the UK’s leading retailers and a household name. Best known for selling books, newspapers, stationary, confectionery and much much more. We provide a welcoming atmosphere for our customers and a supportive, dynamic workplace for our team members.

What we offer:

• Competitive Salary – £33,000: Attractive compensation package with performance-based incentives.
• Benefits: Employee discount up to 70%, contributory pension after 3 months, heavily discounted meals while on duty, employee assistance program, free parking, friends and family scheme.
• Growth Opportunities: Career development and advancement opportunities within the company.
• Training: Comprehensive training programs to support your professional growth.

Your key responsibilities:

• Team Leadership: Recruit, train, and mentor a high-performing team, fostering a collaborative and motivated environment.
• Customer Service: Ensure every customer receives exceptional service, creating a memorable shopping experience.
• Operational Excellence: Oversee daily operations, including stock management, scheduling, and compliance with company standards and health and safety regulations.
• Sales and Marketing: Develop and implement strategies to drive sales and increase store profitability.
• Financial Management: Manage budgets, monitor financial performance, and report on key metrics.
• Brand Ambassador: Uphold brand values and ensure the store represents our commitment to quality and excellence.

Experience: Minimum of 2 years in a managerial role within the retail industry, preferably in a similar environment plus:

• Leadership Skills: Proven ability to lead, inspire, and develop a team.
• Customer Focus: Strong commitment to delivering exceptional customer service.
• Operational Knowledge: Proficient in managing day-to-day operations, including stock, scheduling, and financial reporting.
• Communication Skills: Excellent interpersonal and communication skills.
• Problem-Solving: Strong organisational and problem-solving abilities.
• Flexibility: Willingness to work flexible hours, including weekends and holidays.

Who are we?

We are the UK’s 3rd largest Motorway Service Area provider with some of the UK’s largest and best restaurants and retail brands.

We are so proud to be the only Motorway Service Area to hold the Platinum Investor in People accreditation. We have been awarded a 3 Star rating for 2025 and have been recognised as one of the top 5 Largest Companies to work for 2024 and top 5 in Leisure & Hospitality sector 2024 in Best Companies.

Our approach is simple: it’s about embracing everyone. From cultivating a culture where all employees can bring their best selves to work to deploying diversity and initiatives that support all, we are doing what it takes to build a more equitable workplace.