At a Glance
- Tasks: Keep our service area clean and welcoming for all customers.
- Company: Join Roadchef, a top-rated motorway services provider with a focus on people.
- Benefits: Enjoy discounted meals, bonuses for referrals, and great development opportunities.
- Other info: Flexible shifts available, with full training provided to help you succeed.
- Why this job: Make a difference in customer experiences while growing your career.
- Qualifications: Passion for customer service; experience is a plus but not required.
The predicted salary is between 10 - 12 £ per hour.
As a member of the Facilities Team, you will play a crucial part in maintaining a clean and orderly service area, both internally and externally.
Key responsibilities include:
- Ensuring the cleanliness and tidiness of all areas, including customer seating, toilet facilities, and carparks, while strictly adhering to all Health and Safety procedures.
We offer working patterns on either a full or part time basis, with a variety of shifts available. Our pay rates will vary depending on your age.
What will set you apart?
Our Site Director Kirk is looking for someone with genuine passion for customer service who takes pride in ensuring everyone leaves with a smile. Experience in a similar role would be an advantage, but it's not essential - full training will be provided. We'll give you everything to grow into an excellent team member while supporting your personal and professional growth.
Here's what sets us apart:
- Heavily discounted meals whilst on duty
- Up to 70% discount for you, family and friends at all Roadchef sites
- A cash bonus for every friend you refer
- Discounts on many high street and online stores via our Hapi app
- Free onsite parking
- Contributory pension after 3 months
- Access to Occupational Health support
- Employee Assistance program
- Wellbeing support
- Great development opportunities - 65% of our current Managers joined us as Team Members
Who is Roadchef?
Roadchef is the only Motorway services provider to hold the Platinum Investors in People accreditation and recognised as one of the top 25 Best Big Companies to work for 2026 with the highest 3 star accreditation for the 2nd year running. Our approach is simple: embracing everyone. From creating a culture where all employees can bring their best selves to work, to championing diversity and inclusion initiatives, we're committed to building a more equitable workplace for all.
Norton Canes - Team Member - Facilities employer: Roadchef
At Roadchef, we pride ourselves on being an exceptional employer, offering a supportive work culture that values personal and professional growth. As a Facilities Team Member at our Norton Canes location, you'll enjoy benefits such as heavily discounted meals, a cash bonus for referrals, and access to wellbeing support, all while working in a diverse environment that champions inclusivity. With great development opportunities and a commitment to employee satisfaction, you can thrive in your role and potentially advance within our company, which is recognised as one of the top 25 Best Big Companies to work for in 2026.
StudySmarter Expert Advice🤫
We think this is how you could land Norton Canes - Team Member - Facilities
✨Tip Number 1
Get to know the company culture! Before your interview, check out Roadchef's values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! Since they're looking for someone with a passion for customer service, think of examples from your past experiences where you've gone above and beyond for customers. We want to hear those stories!
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look neat and tidy. It reflects your understanding of the role and the importance of cleanliness, which is key for a Facilities Team Member.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Don’t miss out on this opportunity!
We think you need these skills to ace Norton Canes - Team Member - Facilities
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about making people smile and creating a welcoming environment.
Highlight Relevant Experience:If you've got experience in a similar role, make sure to mention it! Even if you haven't worked in facilities before, any customer-facing roles can show us your skills and dedication.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for our Facilities Team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Roadchef
✨Know Your Role
Familiarise yourself with the key responsibilities of a Facilities Team Member. Understand what it means to maintain cleanliness and adhere to Health and Safety procedures. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Your Passion for Customer Service
Since the Site Director is looking for someone with a genuine passion for customer service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during the interview to demonstrate your commitment to ensuring everyone leaves with a smile.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of your interview. This could be about the team culture, training opportunities, or how success is measured in the role. It shows that you're engaged and serious about wanting to be part of their team.
✨Dress for Success
Even though this is a facilities role, dressing smartly can make a great first impression. Aim for a neat and tidy appearance that reflects your professionalism and respect for the opportunity. It sets the tone for a positive conversation.
