At a Glance
- Tasks: Create amazing drinks and provide 5-star service in a friendly environment.
- Company: Join Roadchef, a top-rated motorway services provider with a focus on people.
- Benefits: Enjoy discounted meals, bonuses for referrals, and great development opportunities.
- Other info: Flexible shifts available, with many managers starting as team members.
- Why this job: Be part of a team that values customer service and personal growth.
- Qualifications: Passion for customer service; experience is a plus but not required.
The predicted salary is between 10 - 12 £ per hour.
As a team member in Costa you will create amazing drinks while providing a clean and friendly environment for our travelling customers. You may be in the Drive Thru or main building. The standards are the same - 5 star service every time.
We offer working patterns on either a full or part time basis, with a variety of shifts available. Our pay rates will vary depending on your age.
What will set you apart? Our Site Director Kirk is looking for someone with genuine passion for customer service who takes pride in ensuring everyone leaves with a smile. Experience in a customer facing or similar role would be an advantage, but it's not essential - full training will be provided. We'll give you everything to grow into an excellent Barista while supporting your personal and professional growth.
Here's what sets us apart:
- Heavily discounted meals whilst on duty
- Up to 70% discount for you, family and friends at all Roadchef sites
- A cash bonus for every friend you refer
- Discounts on many high street and online stores via our Hapi app
- Free onsite parking
- Contributory pension after 3 months
- Access to Occupational Health support
- Employee Assistance program
- Wellbeing support
- Great development opportunities - 65% of our current Managers joined us as Team Members
Who is Roadchef? Roadchef is the only Motorway services provider to hold the Platinum Investors in People accreditation and recognised as one of the top 25 Best Big Companies to work for 2026 with the highest 3 star accreditation for the 2nd year running. Our approach is simple: embracing everyone. From creating a culture where all employees can bring their best selves to work, to championing diversity and inclusion initiatives, we're committed to building a more equitable workplace for all.
Norton Canes - Team Member - Costa employer: Roadchef
At Roadchef, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values diversity and inclusion. As a Team Member at our Norton Canes location, you'll enjoy generous benefits such as heavily discounted meals, a cash bonus for referrals, and significant discounts at various retailers, all while receiving comprehensive training and development opportunities to help you thrive in your career. Join us and be part of a team that is dedicated to providing 5-star service and ensuring every customer leaves with a smile.
StudySmarter Expert Advice🤫
We think this is how you could land Norton Canes - Team Member - Costa
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Roadchef and Costa. Understanding their values and what they stand for will help you connect with the team and show that you're genuinely interested in being part of their culture.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating amazing experiences for customers, think of examples from your past where you've gone above and beyond. Be ready to share these stories during your chat with the hiring team.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look smart and presentable. It shows that you take the opportunity seriously and are ready to represent the Costa brand with pride.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It makes it easier for us to keep track of candidates and gives you a better chance of standing out. Plus, who doesn’t love a smooth application process?
We think you need these skills to ace Norton Canes - Team Member - Costa
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about making our customers smile, so share any experiences that highlight this passion!
Tailor Your Application:Make sure to customise your application to fit the role of a Team Member at Costa. Mention how your skills and experiences align with creating amazing drinks and providing top-notch service in a friendly environment.
Keep It Clear and Concise:We appreciate a straightforward application! Keep your language clear and to the point, ensuring we can easily see why you’d be a great fit for our team. Avoid fluff and focus on what makes you stand out.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Roadchef
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Since this role is all about creating amazing drinks and ensuring customers leave with a smile, think about your past experiences where you’ve provided excellent service. Be ready to share specific examples that highlight your passion for helping others.
✨Familiarise Yourself with Costa's Offerings
Take some time to learn about Costa’s menu and their signature drinks. Showing that you have a genuine interest in what they offer will impress the interviewers. You might even want to mention a favourite drink or two during your chat!
✨Demonstrate Team Spirit
As a team member, collaboration is key. Think of instances where you’ve worked well in a team, whether in previous jobs or group projects. Be prepared to discuss how you can contribute to a positive work environment and support your colleagues.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare some questions that show your interest in the role and the company culture. You could ask about training opportunities or how the team celebrates successes. This not only shows your enthusiasm but also helps you gauge if it’s the right fit for you.
