At a Glance
- Tasks: Lead and manage the BP Forecourt, ensuring exceptional customer service and operational efficiency.
- Company: Join Roadchef, a top-rated company with a commitment to employee wellbeing and inclusivity.
- Benefits: Competitive salary, career progression, employee discounts, and wellbeing support.
- Other info: Be part of a diverse team dedicated to making Britain's roads safer and greener.
- Why this job: Make a real impact on customer experiences while developing your leadership skills.
- Qualifications: Experience in high-volume forecourt management and a passion for customer service.
The predicted salary is between 26100 - 31900 £ per year.
Location: Watford Gap Services M1 near Daventry
The Role
As the Manager, you will have full responsibility for the overall leadership, operational performance, and commercial success of the BP Forecourt. You will be accountable for ensuring the site operates safely, efficiently, and profitably while delivering an exceptional customer experience across all areas of the business.
The role encompasses the day-to-day management of the forecourt operation, including fuel sales, convenience retail, and the Wild Bean Café. You will lead, motivate, and develop a high-performing team, ensuring that all colleagues are engaged, trained, and equipped to provide outstanding service while maintaining BP brand standards.
Key responsibilities:
- Driving sales and profitability, managing budgets and labour costs, controlling stock and minimising waste, and ensuring compliance with all health and safety, food safety, and operational procedures.
- Continually seeking opportunities to improve site performance, customer satisfaction, and operational efficiencies.
- Creating a positive and customer-focused culture, building strong relationships with customers, suppliers, and stakeholders.
- Ensuring that both the retail and Wild Bean Café operations consistently meet and exceed company expectations.
What We’re Looking For:
- Commercial awareness taking ownership of all aspects of the business.
- Driving continuous improvement to achieve both operational and financial objectives.
- Proven experience as a Senior Assistant Manager or Manager in a high-volume Forecourt environment.
- A passion for great customer service and driving sales.
- Strong leadership, communication, and problem-solving skills.
- The drive to develop yourself and your team.
What We Offer:
- A competitive salary.
- Excellent career progression and development opportunities within Roadchef and its partner brands.
- The chance to be part of a company with a mission you can be proud of.
- Employee discounts, discounted meals while on duty, free parking, referral program, Access to Occupational Health support, Employee Assistance program, Wellbeing support.
Ready to start your journey with Roadchef? Apply today! Help us fulfil our commitment to making Britain's roads a safer, greener and happier place by elevating the mood of every road user by leading our dedicated BP Forecourt team.
Roadchef is the only Motorway services provider to hold the Platinum Investors in People accreditation and recognised as one of the top 25 Best Big Companies to work for 2026 with the highest 3 star accreditation for the 2nd year running.
Our approach is simple: embracing everyone. From creating a culture where all employees can bring their best selves to work, to championing diversity and inclusion initiatives, we’re committed to building a more equitable workplace for all.
Watford Gap - Manager - Forecourts in Northampton employer: Roadchef
At WHSmith, we pride ourselves on creating a welcoming and supportive work environment for our team members at Killington Lake. With a strong focus on employee growth, we offer extensive training and development opportunities, alongside fantastic benefits such as heavily discounted meals, generous discounts for friends and family, and access to wellbeing support. Join us in delivering a 5-star customer experience while being part of a company recognised for its commitment to diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Watford Gap - Manager - Forecourts in Northampton
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Roadchef. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Roadchef
Don't be shy about reaching out to Roadchef directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Watford Gap - Manager - Forecourts in Northampton
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Roadchef and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Roadchef
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
