At a Glance
- Tasks: Ensure a welcoming store experience and keep it fully stocked for customers.
- Company: Join Roadchef, a top-rated motorway services provider with a focus on people.
- Benefits: Enjoy discounted meals, up to 70% off at Roadchef sites, and great development opportunities.
- Other info: Flexible shifts available; perfect for students looking for night work.
- Why this job: Be part of a team that values customer service and personal growth.
- Qualifications: Passion for customer service; experience is a plus but not required.
The predicted salary is between 12 - 12 £ per hour.
As a nights team member in WHSmith you will ensure our store provides a welcoming experience and is fully stocked for our customers while providing a clean and friendly environment for our travelling customers. In WHSmith we are passionate in delivering a 5 star customer experience every time. We offer working patterns on either a full or part time basis, with a variety of shifts available. Our pay rates will vary depending on your age. Due to the sale of tobacco products and alcohol, you must be over 18 years old.
What will set you apart?
Our Site Director Kersh is looking for someone with genuine passion for customer service who takes pride in ensuring everyone leaves with a smile. Experience in a customer facing or similar role would be an advantage, but it's not essential - full training will be provided. We'll give you everything to grow into an excellent member of the team while supporting your personal and professional growth.
Here's what sets us apart:
- Heavily discounted meals whilst on duty
- Up to 70% discount for you, family and friends at all Roadchef sites
- A cash bonus for every friend you refer
- Discounts on many high street and online stores via our Hapi app
- Free onsite parking
- Contributory pension after 3 months
- Access to Occupational Health support
- Employee Assistance program
- Wellbeing support
- Great development opportunities - 65% of our current Managers joined us as Team Members
Who is Roadchef?
Roadchef is the only Motorway services provider to hold the Platinum Investors in People accreditation and recognised as one of the top 25 Best Big Companies to work for 2026 with the highest 3 star accreditation for the 2nd year running. Our approach is simple: embracing everyone. From creating a culture where all employees can bring their best selves to work, to championing diversity and inclusion initiatives, we're committed to building a more equitable workplace for all.
Northampton - Team Member - Retail (Nights) employer: Roadchef
At WHSmith, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values customer service and employee growth. As a nights team member in Northampton, you'll enjoy benefits such as heavily discounted meals, generous discounts for friends and family, and access to wellbeing support, all while working in a supportive environment that fosters personal and professional development. With a commitment to diversity and inclusion, we ensure that every team member can thrive and contribute to our mission of delivering a 5-star customer experience.
StudySmarter Expert Advice🤫
We think this is how you could land Northampton - Team Member - Retail (Nights)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on WHSmith and Roadchef. Understanding their values and what they stand for will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Think about common interview questions and rehearse your answers. Focus on how your experiences align with providing a 5-star customer experience, as that’s what they’re all about.
✨Tip Number 3
Show your passion! When you’re chatting with the interviewer, let your enthusiasm for customer service shine through. Share examples of times you’ve gone the extra mile for someone – it’ll set you apart from the crowd.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows you appreciate their time and are genuinely interested in the role. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Northampton - Team Member - Retail (Nights)
Some tips for your application 🫡
Show Your Passion for Customer Service:When you're writing your application, let your enthusiasm for customer service shine through! We want to see that you genuinely care about making customers smile and creating a welcoming environment.
Tailor Your Application:Make sure to customise your application to highlight any relevant experience, even if it’s not directly in retail. We love seeing how your skills can translate into our team, so don’t hold back!
Be Yourself:We’re all about embracing individuality at StudySmarter. Don’t be afraid to let your personality come through in your application. Authenticity is key, and we want to know the real you!
Apply Through Our Website:For the best chance of joining our fantastic team, make sure to apply through our website. It’s super easy, and we’ll get your application straight into the right hands!
How to prepare for a job interview at Roadchef
✨Know the Company
Before your interview, take some time to research WHSmith and Roadchef. Understand their values, especially their commitment to customer service and employee development. This will help you align your answers with what they’re looking for.
✨Show Your Passion for Customer Service
Since the role is all about providing a 5-star customer experience, be ready to share examples of how you've gone above and beyond for customers in the past. If you don’t have direct experience, think of times when you’ve helped someone or made their day better.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. This shows your interest in the role and the company. You might ask about the team culture, training opportunities, or how they support personal growth within the company.
✨Dress Appropriately and Be Punctual
Even though it’s a retail position, dressing smartly can make a great first impression. Also, make sure to arrive on time. Being punctual shows that you respect their time and are serious about the opportunity.
