At a Glance
- Tasks: Create amazing drinks and provide top-notch customer service in a friendly environment.
- Company: Join Roadchef, a top-rated motorway services provider with a focus on people.
- Benefits: Enjoy discounted meals, bonuses for referrals, and great discounts at high street stores.
- Other info: Work in a supportive environment with a commitment to diversity and inclusion.
- Why this job: Be part of a team that values your growth and offers excellent career development opportunities.
- Qualifications: Passion for customer service; experience is a plus but not required.
The predicted salary is between 10 - 12 € per hour.
As a team member in Costa you will create amazing drinks while providing a clean and friendly environment for our travelling customers. You may be in the Drive Thru or main building. The standards are the same - 5 star service every time.
We offer working patterns on either a full or part time basis, with a variety of shifts available. Our pay rates will vary depending on your age.
What will set you apart?
Our Site Director Kersh is looking for someone with genuine passion for customer service who takes pride in ensuring everyone leaves with a smile. Experience in a customer facing or similar role would be an advantage, but it's not essential - full training will be provided. We'll give you everything to grow into an excellent Barista while supporting your personal and professional growth.
Here's what sets us apart:
- Heavily discounted meals whilst on duty
- Up to 70% discount for you, family and friends at all Roadchef sites
- A cash bonus for every friend you refer
- Discounts on many high street and online stores via our Hapi app
- Free onsite parking
- Contributory pension after 3 months
- Access to Occupational Health support
- Employee Assistance program
- Wellbeing support
- Great development opportunities - 65% of our current Managers joined us as Team Members
Who is Roadchef?
Roadchef is the only Motorway services provider to hold the Platinum Investors in People accreditation and recognised as one of the top 25 Best Big Companies to work for 2026 with the highest 3 star accreditation for the 2nd year running. Our approach is simple: embracing everyone. From creating a culture where all employees can bring their best selves to work, to championing diversity and inclusion initiatives, we're committed to building a more equitable workplace for all.
Northampton - Team Member - Costa employer: Roadchef
At Costa in Northampton, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values customer service and personal growth. With extensive training, generous discounts, and a commitment to employee wellbeing, we provide a supportive environment where you can thrive, whether you're starting your career or looking to advance. Join us and be part of a team that not only serves amazing drinks but also fosters a sense of community and belonging.
StudySmarter Expert Advice🤫
We think this is how you could land Northampton - Team Member - Costa
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Costa and Roadchef. Understanding their values and what makes them tick will help you connect better during the chat. Plus, it shows you're genuinely interested!
✨Tip Number 2
Practice makes perfect! Grab a friend and do a mock interview. Focus on common questions like 'What does great customer service mean to you?' or 'How would you handle a difficult customer?' This will help you feel more confident when it’s your turn.
✨Tip Number 3
Show off your personality! When you’re in the interview, let your passion for customer service shine through. Share stories that highlight your experience and how you’ve made customers smile in the past. We want to see the real you!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Northampton - Team Member - Costa
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for customer service shine through in your application. We want to see that you genuinely care about making customers smile, so share any relevant experiences or stories that highlight this.
Tailor Your CV:Make sure your CV is tailored to the role of a Team Member at Costa. Highlight any previous customer-facing roles or skills that would make you a great fit for our team. We love seeing how your experience aligns with what we do!
Be Yourself:Don’t be afraid to let your personality come through in your application. We’re looking for individuals who can bring their unique flair to our team, so be authentic and show us who you are!
Apply Through Our Website:For the best chance of joining our amazing team, make sure to apply through our website. It’s super easy, and we’ll get your application straight into the right hands!
How to prepare for a job interview at Roadchef
✨Know Your Customer Service Basics
Since the role is all about creating amazing drinks and providing top-notch service, brush up on your customer service skills. Think about times you've gone above and beyond for a customer and be ready to share those stories during the interview.
✨Show Your Passion
Kersh is looking for someone with genuine passion for customer service. Be enthusiastic about the role and express why you want to work at Costa. Share what makes you excited about serving customers and creating a friendly environment.
✨Familiarise Yourself with Costa's Offerings
Take some time to learn about Costa's menu and their signature drinks. Being knowledgeable about what they offer will show that you're genuinely interested in the role and ready to hit the ground running.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. This could be about the team culture, training opportunities, or how they support personal growth. It shows you're engaged and serious about the position.
