At a Glance
- Tasks: Ensure a welcoming store experience and keep it fully stocked for customers.
- Company: Join WHSmith, a top-rated employer with a focus on customer service.
- Benefits: Enjoy discounted meals, up to 70% off at Roadchef sites, and great development opportunities.
- Other info: Flexible shifts available; must be over 18 due to product sales.
- Why this job: Be part of a team that values customer satisfaction and personal growth.
- Qualifications: Passion for customer service; experience is a plus but not required.
The predicted salary is between 12 - 12 £ per hour.
As a nights team member in WHSmith you will ensure our store provides a welcoming experience and is fully stocked for our customers while providing a clean and friendly environment for our travelling customers. In WHSmith we are passionate in delivering a 5 star customer experience every time.
We offer working patterns on either a full or part time basis, with a variety of shifts available. Our pay rates will vary depending on your age. Due to the sale of tobacco products and alcohol, you must be over 18 years old.
What will set you apart? Our Site Director Kersh is looking for someone with genuine passion for customer service who takes pride in ensuring everyone leaves with a smile. Experience in a customer facing or similar role would be an advantage, but it's not essential - full training will be provided. We'll give you everything to grow into an excellent member of the team while supporting your personal and professional growth.
Here's what sets us apart:
- Heavily discounted meals whilst on duty
- Up to 70% discount for you, family and friends at all Roadchef sites
- A cash bonus for every friend you refer
- Discounts on many high street and online stores via our Hapi app
- Free onsite parking
- Contributory pension after 3 months
- Access to Occupational Health support
- Employee Assistance program
- Wellbeing support
- Great development opportunities - 65% of our current Managers joined us as Team Members
Who is Roadchef? Roadchef is the only Motorway services provider to hold the Platinum Investors in People accreditation and recognised as one of the top 25 Best Big Companies to work for 2026 with the highest 3 star accreditation for the 2nd year running. Our approach is simple: embracing everyone. From creating a culture where all employees can bring their best selves to work, to championing diversity and inclusion initiatives, we're committed to building a more equitable workplace for all.
Northampton - Team Member - Retail (Nights) employer: Roadchef
At WHSmith, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment where every team member can thrive. With flexible working patterns, generous discounts, and a strong focus on personal and professional development, we empower our employees to grow within the company. Our commitment to employee wellbeing and recognition as one of the top companies to work for makes WHSmith a fantastic place to build a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Northampton - Team Member - Retail (Nights)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on WHSmith and Roadchef. Understanding their values and what they stand for will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing a 5-star experience, think of examples from your past where you've gone above and beyond for a customer. We want to hear those stories during your chat with us!
✨Tip Number 3
Dress the part! When you come in for your interview, make sure you look presentable and professional. It shows that you respect the opportunity and are ready to represent the brand well.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it gives you a chance to explore more about the role and the perks we offer, like those sweet discounts and development opportunities!
We think you need these skills to ace Northampton - Team Member - Retail (Nights)
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about making customers smile and creating a welcoming environment.
Tailor Your Application:Make sure to customise your application to highlight any relevant experience, even if it’s not directly in retail. We appreciate transferable skills, so don’t hesitate to mention how your past roles have prepared you for this position.
Be Yourself:We’re looking for authentic individuals who can bring their true selves to work. Don’t be afraid to let your personality come through in your application – we value diversity and want to know what makes you unique!
Apply Through Our Website:For the best chance of success, make sure to apply through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it’s super straightforward!
How to prepare for a job interview at Roadchef
✨Know the Company
Before your interview, take some time to research WHSmith and Roadchef. Understand their values, especially their commitment to customer service and employee development. This will help you align your answers with what they’re looking for.
✨Show Your Passion for Customer Service
Since they’re looking for someone with a genuine passion for customer service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during the interview to demonstrate your enthusiasm.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and growth opportunities. This shows that you’re genuinely interested in the position and want to ensure it’s a good fit for you too.
✨Dress Appropriately
Even though it’s a retail position, first impressions matter. Dress smartly and comfortably for your interview. It shows respect for the opportunity and helps you feel more confident when meeting your potential future team.
