Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our Costa team to create and serve delicious drinks and food.
- Company: Be part of Roadchef, the UK's 3rd largest Motorway Service Area provider.
- Benefits: Enjoy discounted meals, cash bonuses, and discounts at high street stores.
- Why this job: Gain valuable experience in customer service while working with a fun team.
- Qualifications: Passion for customer service; previous experience is a plus but not required.
- Other info: Full training provided, with great opportunities for personal and professional growth.
The predicted salary is between 11 - 16 £ per hour.
Our Site Director, Aga and her team at Durham Services on the A1 (M) near Bowburn are looking for an energetic and adaptable Team Member to join their Costa team. You will be part of the prestigious Costa brand, creating and serving our delicious Costa drinks, pastries and freshly prepared food. So, you’re sure to enjoy Costa Coffee as much as our customers do.
We offer working patterns on a Part Time basis, with a variety of shifts available. Our pay rates will vary depending on your age.
What will set you apart? It would be ideal for you to have worked in a similar or customer facing role before however this is not required. We are looking for someone who has a passion for customer service ensuring everyone leaves with a smile on their face. And if you’ve never been in a similar role before, don’t worry! Because full training will be provided and you will be given everything you need to excel into an excellent Barista while helping you grow both personally and professionally.
Here’s what sets us apart:
- Heavily discounted meals whilst on duty
- Up to 70% discount for you, family and friends at all Roadchef sites
- A cash bonus for every friend you refer
- Discounts on many high street and online stores via our Hapi app
- Free onsite parking
- Contributory pension after 3 months
- Access to Occupational Health support
- Employee Assistance program
- Mental Health First Aiders
- Great development opportunities - 65% of our current Managers joined us as Team Members
Who is Roadchef? We are the UK’s 3rd largest Motorway Service Area provider with some of the UK’s largest and best restaurants and retail brands. We are so proud to be the only Motorway Service Area to hold the Platinum Investor in People accreditation. We have been awarded a 3 Star rating for 2025 and have been recognised as one of the top 5 Largest Companies to work for 2024 and top 5 in Leisure & Hospitality sector 2024 in Best Companies. Our approach is simple: it’s about embracing everyone. From cultivating a culture where all employees can bring their best selves to work to deploying diversity and initiatives that support all, we are doing what it takes to build a more equitable workplace.
You need an account to apply, this takes less than a minute to complete.
Durham - Team Member - Costa in North East employer: Roadchef
Contact Detail:
Roadchef Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Durham - Team Member - Costa in North East
✨Tip Number 1
Get to know the Costa brand! Familiarise yourself with their drinks and pastries so you can chat confidently about them during your interview. It shows you're genuinely interested and ready to jump in!
✨Tip Number 2
Practice your customer service skills! Even if you haven't worked in a similar role before, think of times you've helped someone out or made their day better. Share those stories to highlight your passion for making customers smile.
✨Tip Number 3
Be adaptable! The role requires energy and flexibility, so be ready to discuss how you handle busy situations or changes in plans. Show us that you can keep your cool and keep smiling, no matter what!
✨Tip Number 4
Apply through our website! It’s super quick and easy, and it gives you a chance to showcase your personality right from the start. Plus, we love seeing applications come directly from enthusiastic candidates like you!
We think you need these skills to ace Durham - Team Member - Costa in North East
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. Mention any experiences where you’ve made someone’s day better, even if it’s not in a formal job setting. We love seeing that passion!
Tailor Your Application: Make sure to customise your application to fit the role of a Team Member at Costa. Highlight any relevant skills or experiences that align with the job description. This shows us you’re genuinely interested in joining our team.
Be Yourself: Don’t be afraid to let your personality come through in your application. We’re looking for energetic and adaptable individuals, so share a bit about who you are and what makes you unique. Authenticity goes a long way!
Apply Through Our Website: Remember to apply through our website for a smooth application process. It’s quick and easy, and we’ll get to see your application right away. Plus, it’s the best way to ensure you’re considered for the role!
How to prepare for a job interview at Roadchef
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share any past experiences where you went above and beyond for a customer, even if it was in a different role. This will show that you understand the importance of leaving customers with a smile.
✨Familiarise Yourself with Costa's Offerings
Before the interview, take some time to learn about Costa's menu and their popular drinks and pastries. Being able to discuss your favourite items or suggest new ideas can impress the interviewers and demonstrate your genuine interest in the brand.
✨Be Ready to Adapt
Since the role requires adaptability, think of examples from your past where you had to adjust to new situations or challenges. Highlighting your flexibility will show that you can thrive in a fast-paced environment like a coffee shop.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. Inquire about team dynamics, training opportunities, or what a typical day looks like for a Team Member. This shows that you’re engaged and serious about the position.
