At a Glance
- Tasks: Lead and inspire a diverse team at a top motorway service area.
- Company: Join Roadchef, a leading name in the UK motorway services.
- Benefits: Enjoy competitive salary, discounts, 32 days holiday, and a company car.
- Other info: Be part of a diverse culture that values every employee's contribution.
- Why this job: Make a real impact while working with iconic brands like McDonald's and Costa.
- Qualifications: Proven leadership experience in hospitality or retail with a passion for coaching.
Roadchef is the 3rd largest Motorway Service Area on the UK network and it's never been a more exciting time to be part of our team. We are proud of our amazing People, our Culture and our Brands all are key to our continued growth and as a Site Director Designate you will play a pivotal role in driving the continued success of our Company.
When you visit our Services you will see we partner with some of the best brands in the UK today, including McDonald's, Costa, Leon, Pret, WHSmith, Co-Op, Days Inn hotels, Cornish Bakery and our own catering brands.
To be a Site Director Designate of a Motorway Service Area you must have the passion to inspire and engage your team through coaching, inspirational leadership, encouragement and celebrate success with recognition that inspires and motivates your team. You will also need to have commercial acumen, a drive for results and have a keen eye for detail to deliver your Sites yearly performance.
You will be accountable for driving customer satisfaction metrics aligned to each of our brands, operational excellence and sales performance across your Site. A key function of your duties will be to ensure all legislation is adhered to, this will include Health & Food Safety, Gaming and all other areas of the business.
Our ideal Candidate:
- A true People Leader with a proven track record of leading from the front.
- Experience of managing a diverse, complex business in either hospitality or retail in a stand alone business or Area level with teams of 150.
- A proven track record in delivering KPI's with a flair for delivering breakthrough results, achieving goals even in the face of challenges and setbacks.
- Experience in coaching and developing an internal pipeline of talent while building the capability of the team.
- A passion for conceiving ideas that challenge the status quo in the right way.
- The ability to readily adopt and integrate best practises from others.
- An ability to demonstrate that everyone has the potential to make a difference while ensuring we have a diverse and inclusive culture.
Salary is up to £60,000 depending on experience and our benefits include:
- Roadchef Discount Card
- Benefits website - comprehensive discounts available
- Long Service awards
- 32 days holiday paid pro rata
- Fully expensed company car or car allowance
- Company Pension
- Life assurance
- Free parking
We are so proud to be the only Motorway Service Area to hold the Platinum Investor in People accreditation. We have been awarded a 3 Star rating for 2025 and have been recognised as one of the top 5 Largest Companies to work for 2024 and top 5 in Leisure & Hospitality sector 2024 in Best Companies. Our approach is simple: it's about embracing everyone. From cultivating a culture where all employees can bring their best selves to work to deploying diversity and initiatives that support all, we are doing what it takes to build a more equitable workplace.
Site Director Designate - Clacket Lane in London employer: Roadchef
At WHSmith, we pride ourselves on creating a welcoming and supportive work environment for our team members at Killington Lake. With a strong focus on employee growth, we offer extensive training and development opportunities, alongside fantastic benefits such as heavily discounted meals, generous discounts for friends and family, and access to wellbeing support. Join us in delivering a 5-star customer experience while being part of a company recognised for its commitment to diversity and inclusion.
