At a Glance
- Tasks: Supervise and motivate the Costa team while serving delicious drinks and food.
- Company: Join Roadchef, a top Motorway Service Area provider with a focus on people.
- Benefits: Enjoy discounted meals, cash bonuses, and discounts at high street stores.
- Other info: Full training provided, with great development opportunities for career growth.
- Why this job: Kickstart your leadership journey in a fun, fast-paced environment.
- Qualifications: Previous supervisory experience in retail or hospitality is essential.
The predicted salary is between 22000 - 26000 € per year.
Our Site Director, Stephen and his team at Hamilton Services on the M74 near Hamilton are looking for an energetic and adaptable Supervisor to join their Costa team. You will be part of the prestigious Costa brand, creating and serving our delicious Costa drinks, sweet pastries and freshly prepared food, whilst also having your first taste of leadership and responsibility by supervising and motivating our team to promote sales and ensure your team delivers a great customer experience.
What will set you apart?
It would be essential for you to have worked in a similar supervisory role before, whether that is in a coffee shop or in any retail or hospitality environment. We are looking for someone who has a passion for customer service ensuring everyone leaves with a smile on their face. And if you've never been in a similar role before, don't worry! Because full training will be provided and you will be given everything you need to excel into an excellent Barista while helping you grow both personally and professionally.
Here's what sets us apart:
- Heavily discounted meals whilst on duty
- Up to 70% discount for you, family and friends at all Roadchef sites
- A cash bonus for every friend you refer
- Discounts on many high street and online stores via our Hapi app
- Free onsite parking
- Contributory pension after 3 months
- Access to Occupational Health support
- Employee Assistance program
- Mental Health First Aiders
- Great development opportunities - 65% of our current Managers joined us as Team Members
Who is Roadchef?
We are the UK's 3rd largest Motorway Service Area provider with some of the UK's largest and best restaurants and retail brands. We are so proud to be the only Motorway Service Area to hold the Platinum Investor in People accreditation. We have been awarded a 3 Star rating for 2025 and have been recognised as one of the top 5 Largest Companies to work for 2024 and top 5 in Leisure & Hospitality sector 2024 in Best Companies. Our approach is simple: it's about embracing everyone. From cultivating a culture where all employees can bring their best selves to work to deploying diversity and initiatives that support all, we are doing what it takes to build a more equitable workplace.
Hamilton - Supervisor - Costa employer: Roadchef
At Roadchef, we pride ourselves on being an exceptional employer, offering a vibrant work culture where every team member is valued and supported. As a Supervisor at our Hamilton Costa location, you'll enjoy extensive training, generous discounts, and a clear pathway for career advancement, with 65% of our managers having started as team members. Join us in creating memorable customer experiences while benefiting from our commitment to employee well-being and development.
StudySmarter Expert Advice🤫
We think this is how you could land Hamilton - Supervisor - Costa
✨Tip Number 1
Get to know the company culture! Before your interview, check out Roadchef's values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their Costa family.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating smiles, think of examples from your past experiences where you've gone above and beyond for customers. Share these stories during your chat to really impress them.
✨Tip Number 3
Show off your leadership potential! Even if you haven't been a supervisor before, highlight any times you've taken charge or motivated a team. Roadchef loves to see that spark of leadership in candidates!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Roadchef team. Don’t miss out on this opportunity to be part of something great!
We think you need these skills to ace Hamilton - Supervisor - Costa
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for customer service shine through. Share any experiences where you’ve gone the extra mile to make someone’s day better – it’ll show us you’re the right fit for our Costa team!
Highlight Relevant Experience:If you've worked in a supervisory role before, make sure to mention it! Even if it’s not in a coffee shop, any retail or hospitality experience can be valuable. We want to see how your past roles have prepared you for this exciting opportunity.
Be Yourself:We love authenticity! Don’t be afraid to let your personality come through in your application. Whether it’s a fun anecdote or a unique perspective, showing us who you are will help you stand out from the crowd.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us get to know you better. Plus, it’s super easy – just a few clicks and you’re on your way!
How to prepare for a job interview at Roadchef
✨Know Your Costa
Familiarise yourself with the Costa brand and its offerings. Understand their menu, especially the drinks and pastries, so you can speak confidently about them during the interview. This shows your enthusiasm for the role and your commitment to delivering a great customer experience.
✨Showcase Your Leadership Skills
Even if you haven't held a supervisory role before, think of times when you've led a team or taken initiative. Prepare examples that highlight your ability to motivate others and handle responsibilities. This will demonstrate your potential as a Supervisor and your readiness to take on leadership.
✨Emphasise Customer Service Passion
Since the role is all about ensuring customers leave with a smile, be ready to share your experiences in customer service. Talk about how you've gone above and beyond for customers in the past, and express your genuine passion for creating positive experiences.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of your interview. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
