At a Glance
- Tasks: Lead and inspire a diverse team to drive customer satisfaction and operational excellence.
- Company: Join Roadchef, the 3rd largest Motorway Service Area in the UK, known for its amazing culture.
- Benefits: Enjoy a competitive salary, discounts, long service awards, and 32 days holiday.
- Other info: Be part of a diverse and inclusive culture that values every employee's contribution.
- Why this job: Make a real impact while working with top brands like McDonald's and Costa.
- Qualifications: Proven leadership experience in hospitality or retail, with a passion for coaching and development.
The predicted salary is between 40541 - 49551 £ per year.
Roadchef is the 3rd largest Motorway Service Area on the UK network and it's never been a more exciting time to be part of our team. We are proud of our amazing People, our Culture and our Brands, all key to our continued growth. As an Operations Manager, you will play a pivotal role in driving the continued success of our Company.
When you visit our Services, you will see we partner with some of the best brands in the UK today, including McDonald's, Costa, Leon, Pret, WHSmith, Co-Op, Days Inn hotels, and Cornish Bakery, along with our own catering brands.
To be an Operations Manager of a Motorway Service Area, you must have the passion to inspire and engage your team through coaching, inspirational leadership, encouragement, and celebrating success with recognition that motivates your team. You will also need to have commercial acumen, a drive for results, and a keen eye for detail to deliver your site's yearly performance.
You will be accountable for driving customer satisfaction metrics aligned to each of our brands, operational excellence, and sales performance across your Service Area. A key function of your duties will be to ensure all legislation is adhered to, including Health & Food Safety, Gaming, and all other areas of the business.
Our ideal Candidate:
- A true People Leader with a proven track record of leading from the front.
- Experience of managing a diverse, complex business in either hospitality or retail at a Senior level with teams of 100.
- A proven track record in delivering KPIs with a flair for achieving goals even in the face of challenges and setbacks.
- Experience in coaching and developing an internal pipeline of talent while building the capability of the team.
- A passion for conceiving ideas that challenge the status quo in the right way.
- The ability to readily adopt and integrate best practices from others.
- An ability to demonstrate that everyone has the potential to make a difference while ensuring we have a diverse and inclusive culture.
Salary is up to £50,000 depending on experience. Our benefits include:
- Roadchef Discount Card
- Benefits website - comprehensive discounts available
- Long Service awards
- 32 days holiday paid pro rata
- Company Pension
- Life assurance
- Free parking
We are proud to be the only Motorway Service Area to hold the Platinum Investor in People accreditation. We have been awarded a 3 Star rating for 2025 and have been recognised as one of the top 5 Largest Companies to work for in 2024 and top 5 in the Leisure & Hospitality sector in 2024 by Best Companies. Our approach is simple: it's about embracing everyone, cultivating a culture where all employees can bring their best selves to work, and deploying diversity initiatives that support all, building a more equitable workplace.
Hamilton - Operations Manager employer: Roadchef
At WHSmith, we pride ourselves on creating a welcoming and supportive work environment for our team members at Killington Lake. With a strong focus on employee growth, we offer extensive training and development opportunities, alongside fantastic benefits such as heavily discounted meals, generous discounts for friends and family, and access to wellbeing support. Join us in delivering a 5-star customer experience while being part of a company recognised for its commitment to diversity and inclusion.
