At a Glance
- Tasks: Lead and motivate a passionate team at Costa Coffee while ensuring top-notch customer service.
- Company: Join Roadchef, a proud leader in hospitality with a mission to enhance road user experiences.
- Benefits: Competitive salary, career progression, employee discounts, and wellbeing support.
- Other info: Join a company recognised for its commitment to diversity and employee development.
- Why this job: Be part of a dynamic team making a positive impact on every road user's journey.
- Qualifications: Experience in high-volume catering or retail, strong leadership, and a passion for coffee.
The predicted salary is between 24000 - 30000 £ per year.
Join the Team at Roadchef and Costa Coffee! Are you an ambitious and passionate leader ready to take the next step in your hospitality career? Do you thrive in a high-volume, fast-paced environment? Join the Roadchef family, where we are committed to making Britain's roads a safer, greener and happier place by elevating the mood of every road user. We are looking for a dedicated Assistant Unit Manager to help lead our Costa Coffee team.
The Role
- As the Assistant Unit Manager, you will be the key to supporting the Unit Manager in the daily operations of a thriving Costa Coffee unit.
- You will be responsible for leading, motivating, and developing a passionate team of baristas.
- Ensuring the unit operates efficiently, maintaining the highest standards of food safety, hygiene, and brand compliance.
- Driving sales and managing costs to achieve business targets.
- Delivering exceptional customer service in a high-volume catering environment.
- Stepping up to manage the unit in the absence of the Unit Manager.
What We're Looking For
- Proven experience as an Assistant Manager or Supervisor in a high-volume catering or retail environment.
- A passion for great coffee and outstanding customer service.
- Strong leadership, communication, and problem-solving skills.
- The drive to develop yourself and your team.
What We Offer
- A competitive salary.
- Excellent career progression and development opportunities within Roadchef and its partner brands.
- The chance to be part of a company with a mission you can be proud of.
- Employee discounts, discounted meals while on duty, free parking, referral program, Access to Occupational Health support, Employee Assistance program, Wellbeing support.
Ready to start your journey with Roadchef? Apply today!
Roadchef is the only Motorway services provider to hold the Platinum Investors in People accreditation and recognised as one of the top 25 Best Big Companies to work for 2026 with the highest 3 star accreditation for the 2nd year running. Our approach is simple: embracing everyone. From creating a culture where all employees can bring their best selves to work, to championing diversity and inclusion initiatives, we're committed to building a more equitable workplace for all.
Hamilton - Assistant Manager - Costa employer: Roadchef
At Roadchef, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions diversity and inclusion. As an Assistant Unit Manager at our Hamilton Services Costa Coffee, you'll enjoy excellent career progression opportunities, competitive salaries, and a supportive environment that prioritises employee wellbeing. Join us in our mission to make Britain's roads safer and happier while leading a passionate team dedicated to outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Hamilton - Assistant Manager - Costa
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at Costa or Roadchef. A friendly chat can lead to insider info about the role and even a referral!
✨Tip Number 2
Show off your passion for coffee! When you get the chance to meet with hiring managers, share your love for great coffee and customer service. It’s all about making that personal connection and showing you’re the right fit for the team.
✨Tip Number 3
Prepare for the interview by practising common questions. Think about your leadership experiences and how you’ve motivated teams in the past. We want to hear your stories that showcase your skills and passion!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Roadchef family and contributing to our mission.
We think you need these skills to ace Hamilton - Assistant Manager - Costa
Some tips for your application 🫡
Show Your Passion:Let your love for coffee and customer service shine through in your application. We want to see how excited you are about joining the Costa team and making a difference in our customers' day!
Highlight Relevant Experience:Make sure to showcase any previous experience in high-volume catering or retail environments. We’re looking for proven skills in leadership and problem-solving, so don’t hold back on those examples!
Tailor Your Application:Take a moment to customise your application for the Assistant Unit Manager role. Use keywords from the job description to demonstrate that you understand what we’re looking for and how you fit the bill.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining the Roadchef family!
How to prepare for a job interview at Roadchef
✨Know Your Coffee
Brush up on your coffee knowledge! Familiarise yourself with different types of coffee, brewing methods, and the Costa Coffee menu. This will not only impress your interviewers but also show your passion for the brand.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in a high-pressure environment. Think about specific situations where you motivated your team or resolved conflicts. This will demonstrate your capability to step up as an Assistant Unit Manager.
✨Understand the Business
Research Roadchef and Costa Coffee's mission and values. Be ready to discuss how you can contribute to their goals, especially in driving sales and maintaining high standards. This shows you're not just looking for a job, but are genuinely interested in being part of their mission.
✨Practice Customer Service Scenarios
Prepare for role-play scenarios that might come up during the interview. Think about how you would handle difficult customers or ensure exceptional service in a busy setting. This will highlight your problem-solving skills and commitment to customer satisfaction.
