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- Tasks: Lead a team to deliver exceptional customer experiences at McDonald's.
- Company: Join Roadchef, the UK's 3rd largest Motorway Service Area provider.
- Benefits: Enjoy discounted meals, cash bonuses, and great development opportunities.
- Why this job: Be part of an iconic brand and make customers smile every day.
- Qualifications: Previous supervisory experience in retail or hospitality is essential.
- Other info: Embrace a diverse culture with excellent career growth potential.
The predicted salary is between 24000 - 36000 £ per year.
Brand new Service Area at Stop 24, Junction 11 near Hythe opening January 2025. Our Site Director, Ivor, and his team at Folkestone Services are looking for energetic and adaptable Customer Experience Leaders to join their McDonald's team. You will be part of the iconic McDonald's brand, cooking and serving the nation's favourite menu items, from the Big Mac's & Wraps to McFlurry's and Milkshakes. You will ensure our customer service standards are met, answering questions and queries.
What will set you apart? It would be essential for you to have worked in a similar supervisory or management role before, preferably in any retail or hospitality environment. We are looking for someone who has a passion for customer service ensuring everyone leaves with a smile on their face. Full training will be provided and you will be given everything you need to excel into an excellent Shift Manager while helping you grow both personally and professionally.
Here’s what sets us apart:
- Heavily discounted meals whilst on duty
- Up to 70% discount for you, family and friends at all Roadchef sites
- A cash bonus for every friend you refer
- Discounts on many high street and online stores via our Hapi app
- Free onsite parking
- Contributory pension after 3 months
- Access to Occupational Health support
- Employee Assistance program
- Mental Health First Aiders
- Great development opportunities - 65% of our current Managers joined us as Team Members
Who is Roadchef? We are the UK’s 3rd largest Motorway Service Area provider with some of the UK’s largest and best restaurants and retail brands. We are proud to be the only Motorway Service Area to hold the Platinum Investor in People accreditation. We have been awarded a 3 Star rating for 2025 and have been recognised as one of the top 5 Largest Companies to work for 2024 and top 5 in Leisure & Hospitality sector 2024 in Best Companies. Our approach is simple: it’s about embracing everyone. From cultivating a culture where all employees can bring their best selves to work to deploying diversity and initiatives that support all, we are doing what it takes to build a more equitable workplace.
Locations
Folkestone- Customer Experience Leader - Mcdonald\'s - Hythe employer: Roadchef
Contact Detail:
Roadchef Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Folkestone- Customer Experience Leader - Mcdonald\'s - Hythe
✨Tip Number 1
Get to know the company culture! Before your interview, check out McDonald's social media and website. Understanding their values and what makes them tick will help you connect with the team and show you're a great fit.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different situations that might come up in a fast-paced environment like McDonald's. Being able to demonstrate your problem-solving skills will set you apart from other candidates.
✨Tip Number 3
Network, network, network! Reach out to current or former employees on LinkedIn. They can give you insider tips on what the hiring managers are looking for and might even put in a good word for you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the McDonald's team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Folkestone- Customer Experience Leader - Mcdonald\'s - Hythe
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. Share specific examples of how you've made customers smile in previous roles, as this is what we value at StudySmarter.
Tailor Your Experience: Make sure to highlight any supervisory or management experience you have in retail or hospitality. We want to see how your background aligns with the role of Customer Experience Leader, so be specific about your achievements!
Be Yourself: We love authenticity! Don’t be afraid to let your personality come through in your application. This helps us get a sense of who you are and how you might fit into our team at McDonald's.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at Roadchef
✨Know the Brand
Before your interview, take some time to familiarise yourself with McDonald's values and customer service standards. Understanding their commitment to quality and customer satisfaction will help you align your answers with what they’re looking for.
✨Show Your Passion
During the interview, express your enthusiasm for customer service. Share specific examples from your past experiences where you went above and beyond to ensure customers left happy. This will demonstrate that you truly care about the role.
✨Prepare for Situational Questions
Expect questions that assess how you would handle various customer scenarios. Think of situations where you resolved conflicts or improved customer experiences in previous roles. Practising these responses will help you feel more confident.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what success looks like in the Customer Experience Leader role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.