At a Glance
- Tasks: Create a welcoming environment and ensure the store is fully stocked for customers.
- Company: Join WHSmith, a top-rated employer with a focus on customer service.
- Benefits: Enjoy discounted meals, bonuses for referrals, and discounts at various stores.
- Other info: Great career development opportunities with many managers starting as team members.
- Why this job: Be part of a team that values customer experience and personal growth.
- Qualifications: Passion for customer service; experience is a plus but not required.
The predicted salary is between 10 - 12 £ per hour.
Job Type: Part Time - 16 hours per week
As a team member in WHSmith you will ensure our store provides a welcoming experience and is fully stocked for our customers while providing a clean and friendly environment for our travelling customers.
In WHSmith we are passionate in delivering a 5 star customer experience every time.
We offer working patterns on either a full or part time basis, with a variety of shifts available. Our pay rates will vary depending on your age.
Due to the sale of tobacco products and alcohol, you must be over 18 years old.
What will set you apart?
Our Site Director Ivan is looking for someone with genuine passion for customer service who takes pride in ensuring everyone leaves with a smile. Experience in a customer facing or similar role would be an advantage, but it's not essential - full training will be provided. We’ll give you everything to grow into an excellent member of the team while supporting your personal and professional growth.
Here’s what sets us apart:
- Heavily discounted meals whilst on duty
- Up to 70% discount for you, family and friends at all Roadchef sites
- A cash bonus for every friend you refer
- Discounts on many high street and online stores via our Hapi app
- Free onsite parking
- Contributory pension after 3 months
- Access to Occupational Health support
- Employee Assistance program
- Wellbeing support
- Great development opportunities - 65% of our current Managers joined us as Team Members
Who is Roadchef?
Roadchef is the only Motorway services provider to hold the Platinum Investors in People accreditation and recognised as one of the top 25 Best Big Companies to work for 2026 with the highest 3 star accreditation for the 2nd year running.
Our approach is simple: embracing everyone. From creating a culture where all employees can bring their best selves to work, to championing diversity and inclusion initiatives, we’re committed to building a more equitable workplace for all.
Strensham - Team Member - WHSmith in Evesham employer: Roadchef
WHSmith at Strensham offers a vibrant work environment where team members are valued for their commitment to delivering exceptional customer service. With a strong focus on employee growth, you will benefit from comprehensive training, generous discounts, and a supportive culture that prioritises wellbeing and development opportunities. Join us in a role that not only provides meaningful work but also fosters a sense of community and belonging.
StudySmarter Expert Advice🤫
We think this is how you could land Strensham - Team Member - WHSmith in Evesham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on WHSmith and Roadchef. Understanding their values and what they stand for will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing a 5-star experience, think of examples from your past where you've gone above and beyond for customers. Be ready to share these stories during your chat with Ivan!
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look presentable and friendly. A smart appearance can make a great first impression and shows that you take the opportunity seriously.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join our team. By applying directly, you’ll have a better chance of standing out and getting noticed by the hiring team. Plus, it’s super straightforward!
We think you need these skills to ace Strensham - Team Member - WHSmith in Evesham
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about making customers smile and creating a welcoming environment.
Tailor Your Application:Make sure to customise your application to highlight any relevant experience, even if it’s not directly in retail. We appreciate transferable skills, so don’t hesitate to mention how your past roles have prepared you for this position.
Be Yourself:We’re looking for authentic individuals who can bring their true selves to work. Don’t be afraid to let your personality come through in your application – we value uniqueness and want to know what makes you tick!
Apply Through Our Website:For the best chance of success, make sure to apply through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Roadchef
✨Know Your Customer Service Basics
Since WHSmith is all about delivering a 5-star customer experience, brush up on your customer service skills. Think of examples where you've gone the extra mile for a customer or resolved a tricky situation. This will show your genuine passion for helping others.
✨Show Your Team Spirit
As a team member, collaboration is key. Be ready to discuss how you work well in a team setting. Share experiences where you’ve supported colleagues or contributed to a positive work environment. This will highlight your ability to fit into their culture.
✨Prepare Questions About the Role
Interviews are a two-way street! Prepare thoughtful questions about the role and the company. Ask about training opportunities or what a typical day looks like. This shows you're genuinely interested and eager to learn more about being part of the WHSmith team.
✨Dress for Success
First impressions matter! Dress smartly and appropriately for the interview. Even if the job is casual, looking polished shows that you take the opportunity seriously and respect the interview process.
