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- Tasks: Join the Costa team, creating and serving delicious drinks and food.
- Company: Be part of Roadchef, a leading Motorway Service Area provider.
- Benefits: Enjoy discounted meals, bonuses for referrals, and great discounts at stores.
- Why this job: Gain valuable experience in customer service while working with a fun team.
- Qualifications: Passion for customer service; previous experience is a plus but not required.
- Other info: Full training provided, with excellent career growth opportunities.
The predicted salary is between 10 - 12 £ per hour.
Our Site Director, Aga and her team at Durham Services on the A1 (M) near Bowburn are looking for an energetic and adaptable Team Member to join their Costa team. You will be part of the prestigious Costa brand, creating and serving our delicious Costa drinks, pastries and freshly prepared food. So, you’re sure to enjoy Costa Coffee as much as our customers do.
We offer working patterns on a Part Time basis, with a variety of shifts available.
Our pay rates will vary depending on your age.
What will set you apart?
It would be ideal for you to have worked in a similar or customer facing role before however this is not required. We are looking for someone who has a passion for customer service ensuring everyone leaves with a smile on their face.
And if you’ve never been in a similar role before, don't worry! Because full training will be provided and you will be given everything you need to excel into an excellent Barista while helping you grow both personally and professionally.
Here’s what sets us apart:
- Heavily discounted meals whilst on duty
- Up to 70% discount for you, family and friends at all Roadchef sites
- A cash bonus for every friend you refer
- Discounts on many high street and online stores via our Hapi app
- Free onsite parking
- Contributory pension after 3 months
- Access to Occupational Health support
- Employee Assistance program
- Mental Health First Aiders
- Great development opportunities - 65% of our current Managers joined us as Team Members
Who is Roadchef?
We are the UK’s 3rd largest Motorway Service Area provider with some of the UK’s largest and best restaurants and retail brands.
We are so proud to be the only Motorway Service Area to hold the Platinum Investor in People accreditation. We have been awarded a 3 Star rating for 2025 and have been recognised as one of the top 5 Largest Companies to work for 2024 and top 5 in Leisure & Hospitality sector 2024 in Best Companies.
Our approach is simple: it’s about embracing everyone. From cultivating a culture where all employees can bring their best selves to work to deploying diversity and initiatives that support all, we are doing what it takes to build a more equitable workplace.
You need an account to apply, this takes less than a minute to complete.
Durham - Team Member - Costa employer: Roadchef
Contact Detail:
Roadchef Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Durham - Team Member - Costa
✨Tip Number 1
Get to know the Costa brand! Familiarise yourself with their drinks and pastries so you can chat about them during your interview. Showing genuine enthusiasm for what they offer will definitely set you apart.
✨Tip Number 2
Practice your customer service skills! Even if you haven't worked in a similar role before, think of times when you've provided great service. Share those experiences in your conversations to highlight your passion for making customers smile.
✨Tip Number 3
Be ready to show your adaptability! Costa is all about teamwork and flexibility, so be prepared to discuss how you handle changes and work well with others. This will demonstrate that you're a perfect fit for their dynamic environment.
✨Tip Number 4
Don't forget to apply through our website! It’s quick and easy, and we want to see your application come through. Plus, it shows you're keen on joining the team at Durham Services!
We think you need these skills to ace Durham - Team Member - Costa
Some tips for your application 🫡
Show Your Passion for Customer Service: When you're writing your application, let us know how much you love helping people! Share any experiences where you've made someone's day better, even if it's just a small moment. We want to see that spark in you!
Tailor Your Application: Make sure to customise your application to fit the Team Member role at Costa. Highlight any relevant skills or experiences that match what we're looking for. It shows us you’ve done your homework and are genuinely interested!
Be Yourself: We’re all about embracing individuality, so don’t be afraid to let your personality shine through in your application. Whether it’s a fun fact about yourself or a unique way you connect with customers, we want to get to know the real you!
Apply Through Our Website: Remember, applying through our website is super easy and takes less than a minute! So, don’t hesitate – get your application in and join our fantastic team at Costa!
How to prepare for a job interview at Roadchef
✨Know Your Costa
Before the interview, take some time to familiarise yourself with Costa's menu and values. Being able to chat about your favourite drinks or pastries shows genuine interest and enthusiasm for the brand.
✨Show Off Your Customer Service Skills
Even if you haven't worked in a similar role before, think of examples from past experiences where you've provided excellent customer service. Be ready to share these stories during the interview to demonstrate your passion for making customers smile.
✨Dress the Part
While it’s important to be comfortable, make sure you dress smartly for the interview. A neat appearance reflects your professionalism and respect for the opportunity, which is key in a customer-facing role.
✨Ask Questions
Prepare a few questions to ask at the end of your interview. This could be about team dynamics, training opportunities, or what a typical day looks like. It shows you're engaged and eager to learn more about the role and the company.