At a Glance
- Tasks: Keep our service areas clean and welcoming for customers.
- Company: Join Roadchef, a top-rated motorway services provider with a focus on people.
- Benefits: Enjoy discounted meals, bonuses for referrals, and great development opportunities.
- Other info: Flexible shifts available, with full training provided to help you succeed.
- Why this job: Make a difference in customer experiences while growing your career.
- Qualifications: Passion for customer service; experience is a plus but not required.
The predicted salary is between 10 - 12 € per hour.
As a member of the Facilities Team, you will play a crucial part in maintaining a clean and orderly service area, both internally and externally.
Key responsibilities include:
- Ensuring the cleanliness and tidiness of all areas, including customer seating, toilet facilities, and carparks, while strictly adhering to all Health and Safety procedures.
We offer working patterns on either a full or part time basis, with a variety of shifts available. Our pay rates will vary depending on your age.
What will set you apart?
Our Site Director Aga is looking for someone with genuine passion for customer service who takes pride in ensuring everyone leaves with a smile. Experience in a similar role would be an advantage, but it's not essential - full training will be provided. We'll give you everything to grow into an excellent team member while supporting your personal and professional growth.
Here's what sets us apart:
- Heavily discounted meals whilst on duty
- Up to 70% discount for you, family and friends at all Roadchef sites
- A cash bonus for every friend you refer
- Discounts on many high street and online stores via our Hapi app
- Free onsite parking
- Contributory pension after 3 months
- Access to Occupational Health support
- Employee Assistance program
- Wellbeing support
- Great development opportunities - 65% of our current Managers joined us as Team Members
Who is Roadchef?
Roadchef is the only Motorway services provider to hold the Platinum Investors in People accreditation and recognised as one of the top 25 Best Big Companies to work for 2026 with the highest 3 star accreditation for the 2nd year running. Our approach is simple: embracing everyone. From creating a culture where all employees can bring their best selves to work, to championing diversity and inclusion initiatives, we're committed to building a more equitable workplace for all.
Durham - Team Member - Facilities employer: Roadchef
At Roadchef, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises personal and professional growth. With flexible working patterns, generous discounts, and a commitment to employee wellbeing, our team members enjoy a rewarding experience in a dynamic environment. Join us in Durham, where your passion for customer service will be nurtured, and you can thrive as part of a company recognised for its dedication to inclusivity and development.
StudySmarter Expert Advice🤫
We think this is how you could land Durham - Team Member - Facilities
✨Tip Number 1
Get to know the company culture! Before your interview, check out Roadchef's values and mission. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! Since they’re looking for someone who takes pride in ensuring everyone leaves with a smile, think of examples from your past experiences where you’ve gone above and beyond for customers.
✨Tip Number 3
Be ready to discuss your flexibility! With various shifts available, let them know how adaptable you are. Highlighting your willingness to work different hours can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Roadchef family!
We think you need these skills to ace Durham - Team Member - Facilities
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your genuine passion for customer service shine through. We want to see that you take pride in making sure everyone leaves with a smile!
Tailor Your Application:Make sure to tailor your application to the role. Highlight any relevant experience or skills that align with the responsibilities of maintaining cleanliness and adhering to Health and Safety procedures.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to what makes you a great fit for our Facilities Team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity with Roadchef.
How to prepare for a job interview at Roadchef
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Facilities Team Member. Familiarise yourself with the importance of cleanliness and customer service, as well as Health and Safety procedures. This will show that you're genuinely interested in the role and ready to contribute.
✨Show Your Passion for Customer Service
Since the Site Director is looking for someone with a genuine passion for customer service, think of examples from your past experiences where you went above and beyond for customers. Be ready to share these stories during the interview to demonstrate your commitment to ensuring everyone leaves with a smile.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of your interview. This could be about the team culture, training opportunities, or how success is measured in the role. Asking insightful questions shows that you're engaged and serious about wanting to join their team.
✨Dress for Success
Even though this is a facilities role, dressing smartly can make a great first impression. Aim for a neat and tidy appearance that reflects your understanding of the importance of cleanliness and professionalism in the workplace.
