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- Tasks: Create amazing drinks and provide 5-star service in a friendly environment.
- Company: Join Roadchef, a top-rated motorway services provider with a focus on people.
- Benefits: Enjoy discounted meals, bonuses for referrals, and discounts at high street stores.
- Other info: Great career growth opportunities with many managers starting as team members.
- Why this job: Grow your skills as a Barista while making customers smile every day.
- Qualifications: Passion for customer service; experience is a plus but not required.
The predicted salary is between 10 - 12 £ per hour.
As a team member in Costa you will create amazing drinks while providing a clean and friendly environment for our travelling customers. You may be in the Drive Thru or main building. The standards are the same - 5 star service every time.
We offer working patterns on either a full or part time basis, with a variety of shifts available. Our pay rates will vary depending on your age.
What will set you apart?
Our Site Director Aga is looking for someone with genuine passion for customer service who takes pride in ensuring everyone leaves with a smile. Experience in a customer facing or similar role would be an advantage, but it's not essential - full training will be provided. We'll give you everything to grow into an excellent Barista while supporting your personal and professional growth.
Here's what sets us apart:
- Heavily discounted meals whilst on duty
- Up to 70% discount for you, family and friends at all Roadchef sites
- A cash bonus for every friend you refer
- Discounts on many high street and online stores via our Hapi app
- Free onsite parking
- Contributory pension after 3 months
- Access to Occupational Health support
- Employee Assistance program
- Wellbeing support
- Great development opportunities - 65% of our current Managers joined us as Team Members
Who is Roadchef?
Roadchef is the only Motorway services provider to hold the Platinum Investors in People accreditation and recognised as one of the top 25 Best Big Companies to work for 2026 with the highest 3 star accreditation for the 2nd year running. Our approach is simple: embracing everyone. From creating a culture where all employees can bring their best selves to work, to championing diversity and inclusion initiatives, we're committed to building a more equitable workplace for all.
Durham - Team Member - Costa employer: Roadchef
Contact Detail:
Roadchef Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Durham - Team Member - Costa
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Costa and Roadchef. Understanding their values and what they stand for will help you connect with the team and show that you're genuinely interested in being part of their culture.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating amazing experiences for customers, think of examples from your past where you've gone above and beyond. Be ready to share these stories during your chat with them.
✨Tip Number 3
Dress to impress! Even if it’s a casual environment, showing up looking smart can make a great first impression. It shows that you care about the opportunity and are ready to represent the Costa brand.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Durham - Team Member - Costa
Some tips for your application 🫡
Show Your Passion: Let us see your genuine passion for customer service shine through in your application. Share any experiences where you’ve gone the extra mile to make someone’s day better – it’ll set you apart from the crowd!
Tailor Your CV: Make sure your CV is tailored to the role. Highlight any relevant experience, even if it’s not directly in a café setting. We want to see how your skills can translate into creating amazing drinks and providing top-notch service.
Be Yourself: Don’t be afraid to let your personality come through in your application. We’re looking for team members who can bring a friendly vibe to our customers, so show us who you are and why you’d be a great fit for Costa!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s quick and easy, and you’ll get all the info you need about the role and our fantastic benefits!
How to prepare for a job interview at Roadchef
✨Know Your Customer Service Basics
Since the role is all about providing top-notch customer service, brush up on your customer service skills. Think about times you've gone above and beyond for a customer or how you handled a tricky situation. Be ready to share these examples during the interview!
✨Show Your Passion
Aga is looking for someone with genuine passion for customer service. Make sure to express why you love helping people and creating a friendly atmosphere. Share any experiences that highlight your enthusiasm for making customers smile.
✨Familiarise Yourself with Costa's Offerings
Take some time to learn about Costa's menu and what makes their drinks special. Being able to discuss your favourite drinks or even suggest new ideas can show your interest in the brand and the role. It’ll also help you stand out as a candidate who’s genuinely invested.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. This could be about the team culture, training opportunities, or what a typical day looks like. It shows you're engaged and serious about the position, plus it gives you a chance to see if the company is the right fit for you!