At a Glance
- Tasks: Lead a passionate team at Costa Coffee, ensuring top-notch service and operational excellence.
- Company: Join Roadchef, a top-rated employer with a commitment to diversity and inclusion.
- Benefits: Competitive salary, career progression, employee discounts, and wellbeing support.
- Other info: Be part of a company recognised as one of the best to work for in 2026.
- Why this job: Make a real impact on customer experiences while developing your leadership skills.
- Qualifications: Experience in high-volume catering and a passion for coffee and customer service.
The predicted salary is between 31500 - 38500 £ per year.
- Chester - Manager - Costa
- Unit Manager - Costa Coffee
Location
Chester Services
Join the Team at Roadchef and Costa Coffee!
Elevate your hospitality career as a Unit Manager!
We're seeking an ambitious, passionate leader who excels in high-volume, fast-paced environments to join our Roadchef family.
Help us fulfill our commitment to making Britain's roads a safer, greener and happier place by elevating the mood of every road user by leading our dedicated Costa Coffee team.
The Role
As the Unit Manager, you will have full responsibility for the day-to-day management and performance of the main Costa unit.
Furthermore, the Unit Manager's remit may be expanded to potentially include the oversight of one of our separate Drive-Thru operations, integrating both locations under a single management structure
You will be responsible for
- Leading, motivating, and developing a passionate team of baristas.
- Ensuring the unit operates efficiently, maintaining the highest standards of food safety, hygiene, and brand compliance.
- Driving sales and managing costs to achieve business targets.
- Delivering exceptional customer service in a high-volume catering environment.
What We're Looking For
- Proven experience as a Senior Assistant Manager or Manager in a high-volume catering environment.
- A passion for great coffee and outstanding customer service.
- Strong leadership, communication, and problem-solving skills.
- The drive to develop yourself and your team.
What We Offer
- A competitive salary
- Excellent career progression and development opportunities within Roadchef and its partner brands.
- The chance to be part of a company with a mission you can be proud of.
- Employee discounts, discounted meals while on duty, free parking, referral program, Access to Occupational Health support, Employee Assistance program, Wellbeing support
Ready to start your journey with Roadchef? Apply today!
Roadchef is the only Motorway services provider to hold the Platinum Investors in People accreditation and recognised as one of the top 25 Best Big Companies to work for 2026 with the highest 3 star accreditation for the 2nd year running.
Our approach is simple: embracing everyone.
From creating a culture where all employees can bring their best selves to work, to championing diversity and inclusion initiatives, we're committed to building a more equitable workplace for all.
Chester - Manager - Costa employer: Roadchef
At WHSmith, we pride ourselves on creating a welcoming and supportive work environment for our team members at Killington Lake. With a strong focus on employee growth, we offer extensive training and development opportunities, alongside fantastic benefits such as heavily discounted meals, generous discounts for friends and family, and access to wellbeing support. Join us in delivering a 5-star customer experience while being part of a company recognised for its commitment to diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Chester - Manager - Costa
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Roadchef. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Roadchef
Don't be shy about reaching out to Roadchef directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Chester - Manager - Costa
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Roadchef and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Roadchef
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
