At a Glance
- Tasks: Create amazing drinks and provide 5-star service in a friendly environment.
- Company: Join Roadchef, a top-rated motorway services provider with a focus on people.
- Benefits: Enjoy discounted meals, bonuses for referrals, and great development opportunities.
- Other info: Flexible shifts available, with many managers starting as team members.
- Why this job: Be part of a team that values customer service and personal growth.
- Qualifications: Passion for customer service; experience is a plus but not required.
The predicted salary is between 10 - 12 £ per hour.
As a team member in Costa you will create amazing drinks while providing a clean and friendly environment for our travelling customers. You may be in the Drive Thru or main building. The standards are the same - 5 star service every time. We offer working patterns on either a full or part time basis, with a variety of shifts available. Our pay rates will vary depending on your age.
What will set you apart?
Our Site Director Kirk is looking for someone with genuine passion for customer service who takes pride in ensuring everyone leaves with a smile. Experience in a customer facing or similar role would be an advantage, but it's not essential - full training will be provided. We'll give you everything to grow into an excellent Barista while supporting your personal and professional growth.
Here's what sets us apart:
- Heavily discounted meals whilst on duty
- Up to 70% discount for you, family and friends at all Roadchef sites
- A cash bonus for every friend you refer
- Discounts on many high street and online stores via our Hapi app
- Free onsite parking
- Contributory pension after 3 months
- Access to Occupational Health support
- Employee Assistance program
- Wellbeing support
- Great development opportunities - 65% of our current Managers joined us as Team Members
Who is Roadchef?
Roadchef is the only Motorway services provider to hold the Platinum Investors in People accreditation and recognised as one of the top 25 Best Big Companies to work for 2026 with the highest 3 star accreditation for the 2nd year running. Our approach is simple: embracing everyone. From creating a culture where all employees can bring their best selves to work, to championing diversity and inclusion initiatives, we're committed to building a more equitable workplace for all.
Norton Canes - Team Member - Costa in Cannock employer: Roadchef
At Roadchef, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values diversity and inclusion. As a Team Member at our Norton Canes location, you'll enjoy generous benefits such as heavily discounted meals, a cash bonus for referrals, and significant discounts at various retailers, all while receiving comprehensive training and development opportunities to help you thrive in your career. Join us and be part of a team that is dedicated to delivering 5-star service and ensuring every customer leaves with a smile.
StudySmarter Expert Advice🤫
We think this is how you could land Norton Canes - Team Member - Costa in Cannock
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Roadchef and Costa. Understanding their values and what makes them tick will help you connect during the conversation.
✨Tip Number 2
Practice your customer service skills! Since they’re looking for someone with a passion for customer service, think of examples from your past experiences where you’ve gone above and beyond for a customer.
✨Tip Number 3
Dress the part! Even if it’s a casual setting, showing up looking neat and presentable can make a great first impression. It shows you care about the opportunity!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Norton Canes - Team Member - Costa in Cannock
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for customer service shine through in your application. We want to see that you genuinely care about making customers smile, so share any relevant experiences or stories that highlight this.
Tailor Your CV:Make sure your CV is tailored to the role of a Team Member at Costa. Highlight any previous customer-facing roles or skills that align with creating amazing drinks and providing top-notch service.
Be Yourself:Don’t be afraid to let your personality come through in your written application. We’re looking for team members who can bring a friendly vibe to our environment, so show us who you are!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Roadchef
✨Know Your Customer Service Basics
Since the role is all about creating amazing drinks and providing top-notch service, brush up on your customer service skills. Think about times you've gone above and beyond for a customer and be ready to share those stories during the interview.
✨Show Your Passion
Kirk is looking for someone with genuine passion for customer service. Make sure to express why you love helping people and how you can contribute to making every customer's experience a memorable one. Enthusiasm goes a long way!
✨Familiarise Yourself with Costa's Offerings
Take some time to learn about Costa's menu and their signature drinks. Being able to discuss your favourite drinks or suggest new ideas during the interview will show that you're genuinely interested in the role and the brand.
✨Ask About Growth Opportunities
Roadchef values personal and professional growth, so don’t hesitate to ask about development opportunities during your interview. This shows that you’re not just looking for a job, but a place where you can grow and thrive.
