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For Companies At a Glance
- Tasks: Lead a dynamic team, ensure exceptional customer service, and manage daily operations.
- Company: Join Roadchef, a proud McDonald's franchisee and top UK motorway service provider.
- Benefits: Enjoy competitive pay, up to 70% employee discount, and career growth opportunities.
- Why this job: Be part of a supportive culture that values diversity and excellence in service.
- Qualifications: 2+ years in a senior role in quick service restaurants with strong leadership skills.
- Other info: Flexible hours, including weekends; comprehensive training provided.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Our Site Director, Karolina at Sedgemoor Services on the M5 Southbound near Burnham-on-Sea is seeking a passionate and experienced manager to support our McDonald\’s team to deliver outstanding customer service and operational excellence. As an Assistant Manager, you will be responsible for ensuring smooth daily operations, driving sales, and fostering a positive and productive work environment.
Responsibilities
- Team Leadership: Recruit, train, and mentor a high-performing team, fostering a collaborative and motivated environment.
- Customer Service: Ensure every customer receives exceptional service, creating memorable dining experiences.
- Operational Excellence: Oversee daily operations, including stock management, scheduling, and compliance with company standards and health and safety regulations.
- Sales and Marketing: Develop and implement strategies to drive sales and increase store profitability.
- Financial Management: Manage budgets, monitor financial performance, and report on key metrics.
- Brand Ambassador: Uphold McDonald\’s brand values and ensure the store represents our commitment to quality and excellence.
- Experience: Minimum of 2 years in a senior managerial role within a high volume quick service restaurant industry, leading large dynamic teams.
- Leadership Skills: Proven ability to lead, inspire, and develop a team.
- Customer Focus: Strong commitment to delivering exceptional customer service.
- Operational Knowledge: Proficient in managing day-to-day operations, including stock, scheduling, and financial reporting.
- Communication Skills: Excellent interpersonal and communication skills.
- Problem-Solving: Strong organisational and problem-solving abilities.
- Flexibility: Willingness to work flexible hours, including weekends and holidays.
About the Employer
Roadchef Motorway Services is a proud franchisee of McDonald\’s, one of the world\’s largest and most loved quick service restaurants. We provide a welcoming atmosphere for our customers and a supportive, dynamic workplace for our team members. We are the UK\’s 3rd largest Motorway Service Area provider with some of the UK\’s largest and best restaurants and retail brands. We are the only Motorway Service Area to hold the Platinum Investor in People accreditation. We have been awarded a 3 Star rating for 2025 and have been recognised as one of the top 5 Largest Companies to work for 2024 and top 5 in Leisure & Hospitality sector 2024 in Best Companies. Our approach is simple: it\’s about embracing everyone. From cultivating a culture where all employees can bring their best selves to work to deploying diversity and initiatives that support all, we are doing what it takes to build a more equitable workplace.
Benefits
- Competitive Salary: Attractive compensation package with performance-based incentives.
- Benefits: Employee discount up to 70%, contributory pension after 3 months, 1 meals while on duty, employee assistance program, free parking, friends and family scheme.
- Growth Opportunities: Career development and advancement opportunities within the company.
- Training: Comprehensive training programs to support your professional growth.
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Sedgemoor - Assistant Manager - McDonald\'s employer: Roadchef Ltd
Contact Detail:
Roadchef Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sedgemoor - Assistant Manager - McDonald\'s
✨Tip Number 1
Familiarise yourself with McDonald's brand values and operational standards. Understanding their commitment to quality and customer service will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight your leadership experience by preparing specific examples of how you've successfully managed teams in high-pressure environments. This will demonstrate your ability to inspire and develop a team, which is crucial for the Assistant Manager role.
✨Tip Number 3
Research the Sedgemoor Services location and its customer demographics. Tailoring your insights on how to enhance customer experiences based on local preferences can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your strategies for driving sales and managing budgets. Being able to articulate your financial management skills will show that you're ready to take on the responsibilities of the Assistant Manager position.
We think you need these skills to ace Sedgemoor - Assistant Manager - McDonald\'s
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the quick service restaurant industry. Emphasise your leadership skills, customer service achievements, and any financial management experience that aligns with the role of Assistant Manager.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and operational excellence. Mention specific examples from your previous roles where you successfully led a team or improved sales, demonstrating how you can contribute to McDonald's at Sedgemoor.
Highlight Relevant Skills: In your application, clearly outline your skills in team leadership, stock management, and financial reporting. Use bullet points for clarity and ensure you relate these skills directly to the responsibilities mentioned in the job description.
Show Enthusiasm for the Brand: Express your enthusiasm for working with McDonald's and your understanding of their brand values. Mention how you align with their commitment to quality and excellence, and how you can be a brand ambassador for them at Sedgemoor.
How to prepare for a job interview at Roadchef Ltd
✨Show Your Leadership Skills
As an Assistant Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples from your past experience where you've successfully recruited, trained, or mentored team members, highlighting the positive outcomes.
✨Emphasise Customer Service Excellence
McDonald's places a strong emphasis on customer service. Be ready to discuss how you have previously ensured exceptional service in your roles. Share specific instances where you turned a negative customer experience into a positive one.
✨Understand Operational Excellence
Familiarise yourself with the daily operations of a quick service restaurant. Be prepared to talk about stock management, scheduling, and compliance with health and safety regulations, as these are crucial for the role.
✨Discuss Financial Acumen
Since financial management is part of the role, be ready to discuss your experience with budgets and financial reporting. Highlight any strategies you've implemented that improved profitability in previous positions.
