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For Companies At a Glance
- Tasks: Lead a dynamic team, ensuring exceptional customer service and smooth daily operations.
- Company: Join Leon at Norton Canes Services, a top-rated motorway service provider.
- Benefits: Enjoy competitive pay, up to 70% employee discount, and career growth opportunities.
- Why this job: Be part of a vibrant workplace that values diversity and excellence.
- Qualifications: 2+ years in management, strong leadership, and customer service skills required.
- Other info: Comprehensive training and flexible hours to fit your lifestyle.
The predicted salary is between 30000 - 42000 £ per year.
About the Position
Our Site Director, Kirk at Norton Canes Services on the M6 Toll near Cannock is seeking a passionate and experienced Assistant Manager to support our team to deliver outstanding customer service and operational excellence. As an Assistant Manager, you will be responsible for ensuring smooth daily operations, driving sales, and fostering a positive and productive work environment.
Roadchef Motorway Services is a franchisee of Leon, one of the fastest growing restaurants providing delicious, nutritious fast food options, making it easier for everyone to eat and live well. We provide a welcoming atmosphere for our customers and a supportive, dynamic workplace for our team members.
Responsibilities
- Team Leadership: Recruit, train, and mentor a high-performing team, fostering a collaborative and motivated environment.
- Customer Service: Ensure every customer receives exceptional service, creating memorable coffee experiences.
- Operational Excellence: Oversee daily operations, including stock management, scheduling, and compliance with company standards and health and safety regulations.
- Sales and Marketing: Support with strategies to drive sales and increase store profitability.
- Financial Management: Manage budgets, monitor financial performance, and report on key metrics.
- Brand Ambassador: Uphold LEON's brand values and ensure the store represents our commitment to quality and excellence.
Qualifications
- Experience: Minimum of 2 years in a supervisory or management role within the retail or hospitality industry, preferably in a Quick Service Restaurant environment.
- Leadership Skills: Proven ability to lead, inspire, and develop a team.
- Customer Focus: Strong commitment to delivering exceptional customer service.
- Operational Knowledge: Proficient in managing day-to-day operations, including stock, scheduling, and financial reporting.
- Communication Skills: Excellent interpersonal and communication skills.
- Problem-Solving: Strong organisational and problem-solving abilities.
- Flexibility: Willingness to work flexible hours, including weekends and holidays.
Benefits
- Competitive Salary: Attractive compensation package with performance-based incentives.
- Benefits: Employee discount up to 70%, contributory pension after 3 months, heavily discounted meals while on duty, employee assistance program, free parking, friends and family scheme.
- Growth Opportunities: Career development and advancement opportunities within the company.
- Training: Comprehensive training programs to support your professional growth.
Norton Canes - Assistant Manager - Leon employer: Roadchef Ltd
Contact Detail:
Roadchef Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Norton Canes - Assistant Manager - Leon
✨Tip Number 1
Get to know the company culture! Before your interview, check out Roadchef and Leon's social media pages or website. This will help you understand their values and how you can fit in, making it easier for you to connect during the chat.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your leadership skills and customer service experience, as these are key for the Assistant Manager role.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. A polished appearance shows that you take the opportunity seriously and are ready to represent the LEON brand.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, don’t forget to apply through our website for the best chance!
We think you need these skills to ace Norton Canes - Assistant Manager - Leon
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about joining our team and contributing to the fantastic customer service we pride ourselves on.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in hospitality or retail. We love seeing how your past roles have prepared you for this Assistant Manager position, so don’t hold back on those achievements!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon and focus on what makes you a great fit for us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Roadchef Ltd
✨Know the Brand
Before your interview, take some time to research Leon and its values. Understand their commitment to quality and customer service. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll need to demonstrate your ability to lead a team. Prepare examples from your past experiences where you've successfully trained or mentored others. Highlight how you fostered a positive work environment and motivated your team to achieve goals.
✨Prepare for Operational Questions
Expect questions about daily operations, stock management, and compliance with health and safety regulations. Brush up on your knowledge of these areas and be ready to discuss how you've handled similar responsibilities in previous roles.
✨Emphasise Customer Service Excellence
Leon prides itself on exceptional customer service. Be prepared to share specific instances where you've gone above and beyond for customers. This will illustrate your commitment to creating memorable experiences and your understanding of the importance of customer satisfaction.