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For Companies At a Glance
- Tasks: Lead a dynamic team, ensure exceptional customer service, and drive sales in a fast-paced environment.
- Company: Join Roadchef, a proud franchisee of McDonald's, known for its supportive workplace culture.
- Benefits: Enjoy competitive pay, up to 70% employee discount, and career growth opportunities.
- Why this job: Make a real impact while working with a beloved brand and developing your leadership skills.
- Qualifications: 2+ years in a senior role in quick service restaurants and strong leadership abilities.
- Other info: Be part of a diverse team committed to creating an equitable workplace.
The predicted salary is between 30000 - 42000 £ per year.
Our Site Director, Kersh at Northampton Services is seeking a passionate and experienced manager to support our McDonald's team to deliver outstanding customer service and operational excellence. As an Assistant Manager, you will be responsible for ensuring smooth daily operations, driving sales, and fostering a positive and productive work environment.
Responsibilities
- Team Leadership: Recruit, train, and mentor a high-performing team, fostering a collaborative and motivated environment.
- Customer Service: Ensure every customer receives exceptional service, creating memorable dining experiences.
- Operational Excellence: Oversee daily operations, including stock management, scheduling, and compliance with company standards and health and safety regulations.
- Sales and Marketing: Develop and implement strategies to drive sales and increase store profitability.
- Financial Management: Manage budgets, monitor financial performance, and report on key metrics.
- Brand Ambassador: Uphold McDonald's brand values and ensure the store represents our commitment to quality and excellence.
Qualifications
- Experience: Minimum of 2 years in a senior managerial role within a high volume quick service restaurant industry, leading large dynamic teams.
- Leadership Skills: Proven ability to lead, inspire, and develop a team.
- Customer Focus: Strong commitment to delivering exceptional customer service.
- Operational Knowledge: Proficient in managing day-to-day operations, including stock, scheduling, and financial reporting.
- Communication Skills: Excellent interpersonal and communication skills.
- Problem-Solving: Strong organisational and problem-solving abilities.
- Flexibility: Willingness to work flexible hours, including weekends and holidays.
Company & Benefits
Roadchef Motorway Services is a proud franchisee of McDonald's, one of the world's largest and most loved quick service restaurants. We provide a welcoming atmosphere for our customers and a supportive, dynamic workplace for our team members. We are the UK's 3rd largest Motorway Service Area provider with some of the UK's largest and best restaurants and retail brands. Our approach is simple: it's about embracing everyone. From cultivating a culture where all employees can bring their best selves to work to deploying diversity and initiatives that support all, we are doing what it takes to build a more equitable workplace.
Competitive Salary: Attractive compensation package with performance-based incentives.
Benefits: Employee discount up to 70%, contributory pension after 3 months, heavily discounted meals while on duty, employee assistance program, free parking, friends and family scheme.
Growth Opportunities: Career development and advancement opportunities within the company.
Training: Comprehensive training programs to support your professional growth.
Northampton - Assistant Manager - McDonald\'s employer: Roadchef Ltd
Contact Detail:
Roadchef Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Northampton - Assistant Manager - McDonald\'s
✨Tip Number 1
Get to know the company culture! Before your interview, check out Roadchef's values and how they align with your own. This will help you connect better during the conversation and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on your leadership experience and how you've driven sales in previous roles. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your customer service skills! Think of specific examples where you went above and beyond for customers. This is key for a role at McDonald's, so be ready to share those stories that highlight your commitment to exceptional service.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Northampton - Assistant Manager - McDonald\'s
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about joining our McDonald's team and making a difference in customer service.
Tailor Your Experience: Make sure to highlight your relevant experience in the quick service restaurant industry. We’re looking for someone with a strong background in managing teams and operations, so don’t be shy about showcasing your achievements!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so use simple language and structure your thoughts well. This will help us understand your qualifications quickly and easily.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Roadchef Ltd
✨Know the Brand Inside Out
Before your interview, make sure you understand McDonald's values and what they stand for. Familiarise yourself with their menu, recent promotions, and any community initiatives they’re involved in. This shows your genuine interest and helps you align your answers with their brand ethos.
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll need to demonstrate your ability to lead a team effectively. Prepare examples from your past experience where you've successfully recruited, trained, or mentored staff. Highlight how you fostered a positive work environment and resolved conflicts.
✨Customer Service is Key
Be ready to discuss your approach to delivering exceptional customer service. Think of specific instances where you went above and beyond for a customer or improved service standards. This will illustrate your commitment to creating memorable dining experiences.
✨Prepare for Operational Questions
Expect questions about managing daily operations, stock management, and financial performance. Brush up on your knowledge of health and safety regulations and be prepared to discuss how you would handle scheduling and compliance issues in a busy environment.
