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For Companies At a Glance
- Tasks: Join our team to keep the store tidy and support our Gaming area.
- Company: Be part of WHSmith, a historic brand with a vibrant culture.
- Benefits: Enjoy discounted meals, bonuses for referrals, and great discounts for you and your friends.
- Other info: Flexible shifts available, with excellent career growth opportunities.
- Why this job: Gain valuable experience in customer service while having fun and making customers smile.
- Qualifications: No experience needed, just a passion for customer service and teamwork.
Overview
Our Site Director, Ivor and his team at our new Service area at Stop 24, junction 11 on the M20 near Hythe are looking for an energetic and adaptable Team Member to join their Retail team. You will be part of our historic WHSmith brand dating back to 1792. You will be carrying out stock replenishment, ensuring all areas of the store remain tidy and inviting for our customers to shop whilst also supporting our Gaming area.
Work patterns
We offer working patterns on either a Full or Part Time basis, with a variety of shifts available. Our pay rates will vary depending on your age.
What will set you apart
It would be ideal for you to have worked in a similar or customer facing role before however this is not required. We are looking for someone who has a passion for customer service ensuring everyone leaves with a smile on their face. And if you\’ve never been in a similar role before, don\\\’t worry! Because full training will be provided and you will be given everything you need to excel into an excellent Team Member while helping you grow both personally and professionally.
Benefits and perks
- Heavily discounted meals whilst on duty
- Up to 70% discount for you, family and friends at all Roadchef sites
- A cash bonus for every friend you refer
- Discounts on many high street and online stores via our Hapi app
- Free onsite parking
- Contributory pension after 3 months
- Access to Occupational Health support
- Employee Assistance program
- Mental Health First Aiders
- Great development opportunities – 65% of our current Managers joined us as Team Members
About Roadchef
Who is Roadchef? We are the UK\’s 3rd largest Motorway Service Area provider with some of the UK\’s largest and best restaurants and retail brands. We are so proud to be the only Motorway Service Area to hold the Platinum Investor in People accreditation. We have been awarded a 3 Star rating for 2025 and have been recognised as one of the top 5 Largest Companies to work for 2024 and top 5 in Leisure & Hospitality sector 2024 in Best Companies. Our approach is simple: it\’s about embracing everyone. From cultivating a culture where all employees can bring their best selves to work to deploying diversity and initiatives that support all, we are doing what it takes to build a more equitable workplace.
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Folkestone - Team Member - WHSmith employer: Roadchef Ltd
Contact Detail:
Roadchef Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Folkestone - Team Member - WHSmith
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on WHSmith and Roadchef. Understanding their values and what they stand for will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Try out some common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 3
Show your passion for customer service! During your chat, share examples of how you've gone above and beyond for customers in the past. It’ll show that you’re the right fit for the team.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Folkestone - Team Member - WHSmith
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about making customers smile and creating a welcoming atmosphere.
Tailor Your Application: Make sure to customise your application to highlight any relevant experience, even if it’s not directly in retail. We love seeing how your unique background can bring something special to our team!
Be Yourself: Don’t be afraid to let your personality come through in your application. We’re looking for energetic and adaptable individuals, so show us who you are and why you’d be a great fit for our team.
Apply Through Our Website: For the best chance of joining us, make sure to apply through our website. It’s super easy and ensures your application gets to the right people quickly!
How to prepare for a job interview at Roadchef Ltd
✨Know the Brand
Before your interview, take some time to research WHSmith and its history. Understanding the brand's values and what makes it unique will help you connect with the interviewers and show your enthusiasm for being part of their team.
✨Show Your Customer Service Skills
Since the role focuses on customer service, think of examples from your past experiences where you went above and beyond for a customer. Even if you haven't worked in retail before, any experience in a customer-facing role can be relevant. Be ready to share these stories!
✨Be Adaptable
The job requires someone energetic and adaptable, so be prepared to discuss how you've handled changes or challenges in previous roles. Highlight your flexibility and willingness to learn, as this will resonate well with the team looking for a new member.
✨Ask Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might want to ask about the training process or what a typical day looks like for a Team Member. It’s a great way to demonstrate your eagerness to join the team.