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For Companies At a Glance
- Tasks: Join our team to deliver top-notch customer service and serve delicious McDonald's favourites.
- Company: Be part of Roadchef, the UK's 3rd largest Motorway Service Area provider.
- Benefits: Enjoy discounted meals, bonuses for referrals, and great development opportunities.
- Why this job: Make customers smile while gaining valuable experience in a fun environment.
- Qualifications: Passion for customer service; previous experience is a plus but not required.
- Other info: Full training provided, with excellent career growth potential.
Overview
Our Site Director, Ivor, and his team at our brand new Folkestone Services near Hythe are looking for an energetic and adaptable Customer Care Team Member to join their McDonald\’s team. You will be part of the iconic McDonald\’s brand, while the team focuses on cooking and serving the nation\’s favourite menu items, from the Big Mac\’s & Wraps to McFlurry\’s and Milkshakes. Your role will be ensuring our customers receive the best service on the motorway. So, you\’re sure to enjoy McDonald\’s as much as our customers do.
We offer working patterns on either a Full or Part Time basis, with a variety of shifts available. Our pay rates will vary depending on your age. What will set you apart? It would be ideal for you to have worked in a similar or customer facing role before, however this is not required. We are looking for someone who has a passion for customer service ensuring everyone leaves with a smile on their face. And if you\’ve never been in a similar role before, don\’t worry! Because full training will be provided and you will be given everything you need to excel into an excellent Crew Member while helping you grow both personally and professionally.
Benefits
- Heavily discounted meals whilst on duty
- Up to 70% discount for you, family and friends at all Roadchef sites
- A cash bonus for every friend you refer
- Discounts on many high street and online stores via our Hapi app
- Free onsite parking
- Contributory pension after 3 months
- Access to Occupational Health support
- Employee Assistance program
- Mental Health First Aiders
- Great development opportunities – 65% of our current Managers joined us as Team Members
Who is Roadchef? We are the UK\’s 3rd largest Motorway Service Area provider with some of the UK\’s largest and best restaurants and retail brands. We are so proud to be the only Motorway Service Area to hold the Platinum Investor in People accreditation. We have been awarded a 3 Star rating for 2025 and have been recognised as one of the top 5 Largest Companies to work for 2024 and top 5 in Leisure & Hospitality sector 2024 in Best Companies. Our approach is simple: it\’s about embracing everyone. From cultivating a culture where all employees can bring their best selves to work to deploying diversity and initiatives that support all, we are doing what it takes to build a more equitable workplace.
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Folkestone - Customer Care Team Member - McDonald\'s employer: Roadchef Ltd
Contact Detail:
Roadchef Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Folkestone - Customer Care Team Member - McDonald\'s
✨Tip Number 1
Get to know the McDonald's vibe! Before your interview, pop into a local branch and observe how the team interacts with customers. This will give you a feel for their service style and help you connect during your chat.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky situations or make someone smile. Role-play with a friend or family member to boost your confidence before the big day.
✨Tip Number 3
Show your enthusiasm! When you apply through our website, let your passion for customer service shine through. Share why you love McDonald's and how you can contribute to making every customer's experience a great one.
✨Tip Number 4
Follow up after your interview! A quick thank-you message can go a long way. It shows you're keen and helps you stand out from the crowd. Plus, it’s a nice touch that reflects the friendly service McDonald's is known for.
We think you need these skills to ace Folkestone - Customer Care Team Member - McDonald\'s
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through! We want to see how you can make our customers smile, so share any relevant experiences or even just your love for helping others.
Tailor Your Application: Make sure to customise your application to fit the role. Highlight any previous experience in customer-facing roles, even if it’s not directly related. We appreciate adaptability and a willingness to learn!
Be Yourself: Don’t be afraid to let your personality come through in your application. We’re looking for energetic and adaptable team members, so show us who you are and why you’d be a great fit for our McDonald’s team!
Apply Through Our Website: For the best chance of joining our team, make sure to apply through our website. It’s straightforward and ensures your application gets to us directly, so we can start the process of welcoming you aboard!
How to prepare for a job interview at Roadchef Ltd
✨Know the McDonald's Brand
Before your interview, take some time to familiarise yourself with McDonald's menu and values. Understanding their commitment to customer service and quality will help you align your answers with what they’re looking for.
✨Show Your Passion for Customer Service
During the interview, express your enthusiasm for providing excellent customer service. Share any relevant experiences, even if they’re not from a formal job, to demonstrate your ability to make customers smile.
✨Be Ready for Scenario Questions
Prepare for questions that ask how you would handle specific customer situations. Think of examples where you’ve resolved issues or gone above and beyond for someone, as this will showcase your problem-solving skills.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions about the team culture or training opportunities. This shows your interest in the role and helps you gauge if it’s the right fit for you.