At a Glance
- Tasks: Keep our service area clean and welcoming for customers.
- Company: Join a friendly team at Roadchef, where customer service shines.
- Benefits: Enjoy discounted meals, bonuses for referrals, and great discounts for you and your friends.
- Other info: Flexible shifts available, with excellent growth opportunities within the company.
- Why this job: Make a difference by ensuring everyone leaves with a smile.
- Qualifications: Passion for customer service; experience is a plus but not required.
The predicted salary is between 12 - 12 € per hour.
As a member of the Facilities Team, you will play a crucial part in maintaining a clean and orderly service area, both internally and externally. Key responsibilities include ensuring the cleanliness and tidiness of all areas, including customer seating, toilet facilities, and carparks, while strictly adhering to all Health and Safety procedures.
We offer working patterns on either a full‑time or part‑time basis, with a variety of shifts available. Our pay rates vary depending on your age.
What will set you apart? Our Site Director Aga is looking for someone with genuine passion for customer service who takes pride in ensuring everyone leaves with a smile. Experience in a similar role would be an advantage, but it is not essential; full training will be provided. We'll give you everything to grow into an excellent team member while supporting your personal and professional growth.
Benefits:
- Heavily discounted meals whilst on duty
- Up to 70% discount for you, family and friends at all Roadchef sites
- A cash bonus for every friend you refer
- Discounts on many high street and online stores via our Hapi app
- Free onsite parking
- Contributory pension after 3 months
- Access to Occupational Health support
- Employee Assistance program
- Wellbeing support
- Great development opportunities – 65% of our current Managers joined us as Team Members
Durham - Team Member - Facilities in Eggleston employer: Roadchef Ltd
At Roadchef, we pride ourselves on being an exceptional employer, offering a supportive work culture that values personal and professional growth. As a Team Member in our Facilities Team in Durham, you'll enjoy benefits such as heavily discounted meals, generous discounts for friends and family, and access to wellbeing support, all while working in a dynamic environment that fosters development opportunities—65% of our Managers started as Team Members. Join us to make a meaningful impact while ensuring our customers leave with a smile.
StudySmarter Expert Advice🤫
We think this is how you could land Durham - Team Member - Facilities in Eggleston
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in as a passionate team member.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you made someone smile or resolved an issue. This will show that you’re ready to take pride in your work and contribute positively to the team.
✨Tip Number 3
Dress appropriately for your interview! Even if the role is hands-on, showing that you care about your appearance reflects your professionalism and respect for the opportunity.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our Facilities Team.
We think you need these skills to ace Durham - Team Member - Facilities in Eggleston
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us see your genuine passion for customer service shine through. Share any experiences where you’ve gone the extra mile to ensure someone leaves with a smile – it’s what we’re all about!
Highlight Relevant Experience:If you have experience in a similar role, make sure to mention it! Even if it’s not directly related, any experience that showcases your ability to maintain cleanliness and order will help us see how you can fit into our Facilities Team.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you a great fit for the role. Remember, we want to know why you’re excited to join us!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining our team!
How to prepare for a job interview at Roadchef Ltd
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Team Member in Facilities. Familiarise yourself with the importance of cleanliness and customer service, as well as Health and Safety procedures. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Your Passion for Customer Service
Aga is looking for someone who takes pride in ensuring customers leave with a smile. Think of examples from your past experiences where you've gone above and beyond for customers. Sharing these stories will demonstrate your commitment to excellent service and set you apart from other candidates.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. This could be about the team dynamics, training opportunities, or how success is measured in the role. Asking insightful questions shows that you're engaged and serious about the position, which can leave a lasting impression.
✨Dress for Success
Even though this role is hands-on, it's important to present yourself well during the interview. Opt for smart-casual attire that reflects your professionalism. A neat appearance can boost your confidence and shows that you respect the opportunity to interview with them.
