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- Tasks: Join our Costa team to create and serve delicious drinks and food.
- Company: Be part of Roadchef, a top Motorway Service Area provider in the UK.
- Benefits: Enjoy discounted meals, bonuses for referrals, and great development opportunities.
- Why this job: Perfect for those who love customer service and want to grow in a fun environment.
- Qualifications: No experience needed; just bring your passion for making customers smile!
- Other info: Flexible shifts available with full training provided to help you excel.
Our Site Director Aga is looking for someone with genuine passion for customer service who takes pride in ensuring everyone leaves with a smile. Experience in a customer facing or similar role would be an advantage, but it\’s not essential – full training will be provided. We\’ll give you everything to grow into an excellent Barista while supporting your personal and professional growth.
As a team member in Costa you will create amazing drinks while providing a clean and friendly environment for our travelling customers. You may be in the Drive Thru or main building. The standards are the same—5 star service every time. We offer working patterns on either a full or part time basis, with a variety of shifts available. Our pay rates will vary depending on your age.
What will set you apart?
- Heavily discounted meals whilst on duty
- Up to 70% discount for you, family and friends at all Roadchef sites
- A cash bonus for every friend you refer
- Discounts on many high street and online stores via our Hapi app
- Free onsite parking
- Contributory pension after 3 months
- Access to Occupational Health support
- Employee Assistance program
- Wellbeing support
- Great development opportunities – 65% of our current Managers joined us as Team Members
Who is Roadchef?
Roadchef is the only Motorway services provider to hold the Platinum Investors in People accreditation and recognised as one of the top 25 Best Big Companies to work for 2026 with the highest 3 star accreditation for the 2nd year running. Our approach is simple: embracing everyone. From creating a culture where all employees can bring their best selves to work, to championing diversity and inclusion initiatives, we’re committed to building a more equitable workplace for all.
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Durham - Team Member - Costa employer: Roadchef Ltd
Contact Detail:
Roadchef Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Durham - Team Member - Costa
✨Tip Number 1
Get to know the Costa brand! Familiarise yourself with their drinks and pastries so you can chat confidently about them during your interview. It shows you're genuinely interested and ready to be part of the team.
✨Tip Number 2
Practice your customer service skills! Whether it’s through role-playing with friends or volunteering, showing that you can handle customer interactions with a smile will set you apart from other candidates.
✨Tip Number 3
Don’t forget to highlight your adaptability! In a fast-paced environment like Costa, being flexible and ready to tackle any task is key. Share examples of how you've successfully adapted in previous roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and updates directly from us at StudySmarter.
We think you need these skills to ace Durham - Team Member - Costa
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you love helping people! Share any experiences where you've made someone's day better, even if it's just a small moment. We want to see that spark in you!
Tailor Your Application: Make sure to customise your application for the Team Member role at Costa. Highlight any relevant skills or experiences that match what we're looking for. This shows us you're genuinely interested and have done your homework!
Be Yourself: We value authenticity, so don’t be afraid to let your personality shine through in your application. Whether it’s a fun fact about yourself or a unique hobby, we want to get to know the real you!
Apply Through Our Website: For the best chance of joining our team, make sure to apply directly through our website. It’s super easy and ensures your application gets to the right place quickly. We can’t wait to hear from you!
How to prepare for a job interview at Roadchef Ltd
✨Know Your Costa
Familiarise yourself with Costa's menu and values. Being able to chat about their drinks, pastries, and the overall customer experience will show your enthusiasm for the brand and help you connect with the interviewers.
✨Show Off Your Customer Service Skills
Even if you haven't worked in a similar role before, think of examples from your past experiences where you've provided excellent customer service. Be ready to share these stories to demonstrate your passion for making customers smile.
✨Dress the Part
While it’s a casual environment, looking smart and presentable can make a great first impression. Opt for clean, tidy attire that reflects the professional yet friendly vibe of Costa.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. This could be about team dynamics, training opportunities, or what a typical day looks like. It shows your interest in the role and helps you gauge if it's the right fit for you.