Coordinator, Programme Operations - World Adventures Programmes (Remote Opportunity in the UK) in London

When it comes to creating educational travel adventures that enrich the lives and fulfill the dreams of more than 100,000 people every year, there's no organisation better than Road Scholar. We're committed to fostering a culture of inclusivity and belonging, valuing a wide range of perspectives and experiences to create a stronger, more innovative organisation that reflects the communities we serve. We are also dedicated to bringing an environmentally sustainable organisation, striving to reduce our environmental impact and create a positive legacy for future generations.

About the role… The Coordinator, Programme Operations is a UK based member of the Programme Operations Team and supports the World Adventures Programmes team in the smooth operations of programmes around the world. The Coordinator works closely with educational travel partners and/or cruise lines, other vendors and staff on the administration of contracts to achieve and maintain high NPS scores on programmes. This is a full-time, remote position, located in the UK (Monday - Friday 09:00 - 17:00 GMT/BST). Some travel and evening and weekend work required. Road Scholar will provide all necessary equipment. The compensation for this position is £33,000 annually, paid in monthly installments.

You will…

• Support multiple Operations Managers on up to 50 different programme itineraries across product lines and a variety of programme types.
• Liaise with our Customer Service team, providing timely communication regarding participants’ programme questions and special requests, to find solutions and encourage enrollments.
• Work with the programme operations team to ensure that programme materials are completed accurately and on time, all procedures for managing programmes are followed, and complete and accurate information has been submitted.
• Arrange and confirm programme details and logistics such as hotel nights, field trips, transfers, meals, and additional programme staff.
• Assist with negotiation of contracts for these items, dependent on experience.
• Daily analysis of enrollments and space allocations on programmes, ensuring optimal use of capacity in keeping with contractual deadlines.
• Review, triage, and take action on programme changes when complications occur prior to and during programmes.
• Assist in preparing group leaders and on-the-ground staff for upcoming departures.
• Review and reconciliation of financial details and invoices for suppliers, staff, and other programme expenses.
• Work closely with the Programme Administration team to ensure materials and reports are created and distributed on time.
• Develop comprehensive knowledge of programme content and destinations.
• Will be required to attend and work on certain programmes related to the position.
• Moderate travel and some evening and weekend work required.
• Additional duties as assigned.

You Need…

• Bachelor’s Degree preferred or equivalent experience.
• Organised professional with 1–2 years’ relevant experience.
• Pro-active, motivated individual who is results-oriented.
• Experience in a fast-paced business environment.
• Excellent customer service skills with a focus on anticipating and resolving issues proactively.
• Analytical skills and a high attention to detail are essential.
• Excellent verbal/written communication, interpersonal, and problem-solving skills.
• Ability to work collaboratively in a multi-functional team environment.
• Strong system skills; comfortable in a complex database environment.

Please include a cover letter with your CV or resume for serious consideration.

Equal Opportunity Employer: Road Scholar supports diversity in our staff, participants, and programmes. As an Equal Opportunity Employer, we consider applicants for all positions without regard to race, colour, religion, gender, national origin, age, sexual orientation, pregnancy, illness, marital or veteran status or disability or any other status protected by applicable law.

Cybersecurity: At Road Scholar, we are committed to cybersecurity and to providing a safe experience for job seekers. All official communication regarding employment opportunities will come exclusively via email from the official Road Scholar domain or from our applicant tracking system URL recruiting.ultipro.com. We never conduct interviews through texting applications or instant messaging platforms. If you receive an employment offer or other correspondence from an individual at Road Scholar you have not met, or from a non-Road Scholar email domain, it may be a phishing attempt.