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- Tasks: Support the UK Operations Manager in coordinating educational travel programmes.
- Company: Join Road Scholar, a leading non-profit enriching lives through educational adventures.
- Benefits: Enjoy remote work flexibility and receive all necessary equipment.
- Why this job: Be part of a dynamic team making a positive impact on communities and the environment.
- Qualifications: 1-2 years of administrative experience; degree preferred; strong communication and analytical skills.
- Other info: Training provided on the job; cover letter required for serious applicants.
The predicted salary is between 27500 - 38500 £ per year.
Coordinator, Programme Operations – UK Programmes (Remote Opportunity in the UK)
Coordinator, Programme Operations – UK Programmes (Remote Opportunity in the UK)
When it comes to creating educational travel adventures that enrich the lives and fulfill the dreams of more than 100,000 people every year, there\’s no organisation better than Road Scholar. What\’s our secret? Dedicated and talented staff who believe in our mission.
At Road Scholar, we are committed to fostering a culture of inclusivity and belonging. We believe that by valuing a wide range of perspectives and experiences, we create a stronger, more innovative organization that reflects the communities we serve.
In addition, we are dedicated to bringing an environmentally sustainable organization. From the way we design our programs to how we operate as a team, we are striving to reduce our environmental impact and create a positive legacy for future generations.
About The Role…
Join our fast-paced Programmes team and be a part of one of the US most dynamic not-for-profit organisations. The Operations Coordinator is a member of the Operations team and supports the Operations Manager in the smooth operations of Road Scholar programmes in the UK and Ireland.
This is a full-time, remote position, located in the UK, working Monday – Friday 09:00 – 17:00 GMT/BST. Some evening and weekend work required. This remote opportunity is part of the United Kingdom team. Road Scholar will provide all necessary equipment. The annual compensation for this position is £33,000, paid in monthly installments.
Applications will be reviewed beginning in July, 2025.
You will…
- Support the UK Operations Manager on a portfolio of different programme itineraries across product lines and a variety of programme types
- Liaise with the Customer Service team providing timely communication regarding participants’ programme questions and special requests, to find solutions and encourage enrollments
- Work with the programme operations team and to ensure programme materials are completed accurately and on time, all procedures for managing programmes are followed, and complete and accurate information has been submitted
- Arrange and confirm programme details and logistics such as hotel nights, field trips, transfers, meals and additional programme staff
- Daily analysis of enrollments and space allotments on programmes, ensuring optimal use of capacity in keeping with contractual deadlines
- Review, triage and action programme changes when complications occur prior to and during programmes
- Assist in preparing group leaders and on ground staff for upcoming departures
- Work closely with the Programme Operations Manager to ensure the materials and reports are created and distributed on time
- Develop comprehensive knowledge of programme content and destinations
- Attend and work on certain programmes as requested
- Some evening and weekend work required
- Additional duties assigned
You Need…
- To be an organised professional with at least 1-2 years administrative or relevant experience
- Educated to degree level preferred
- Pro-active, motivated individual who is results-oriented
- Experience in a fast-paced business environment, highly competent in MS Excel and Word
- Excellent customer service skills with a focus on anticipating and resolving issues proactively
- Analytical skills and high attention to detail essential
- Excellent verbal/written communications, interpersonal, and problem solving skills
- Ability to work collaboratively in a multi-functional team environment
- Strong system skills; comfortable in a complex database environment
- Training will be on the job
Please include a cover letter with your CV or resume for serious consideration.
Equal Opportunity Employer
Road Scholar supports diversity in our staff, participants, and programmes. An Equal Opportunity Employer Road Scholar values and supports individual differences and strives to create an environment that contributes to the success of both the individual and the organization. As an Equal Opportunity Employer, we consider applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, pregnancy, illness, marital or veteran status or disability or any other status protected by applicable law.
Cybersecurity
At Road Scholar, we are committed to cybersecurity and to providing a safe experience for job seekers. All official communication regarding employment opportunities will come exclusively via email from the official Road Scholar domain or from our applicant tracking system URL recruiting.ultipro.com. We never conduct interviews through texting applications or instant messaging platforms. If you receive an employment offer or other correspondence from an individual at Road Scholar you have not met, or from a non-Road Scholar email domain, it may be a phishing attempt.
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Coordinator, Programme Operations - UK Programmes (Remote Opportunity in the UK) employer: Road Scholar
Contact Detail:
Road Scholar Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Coordinator, Programme Operations - UK Programmes (Remote Opportunity in the UK)
✨Tip Number 1
Familiarise yourself with Road Scholar's mission and values. Understanding their commitment to inclusivity and environmental sustainability will help you align your responses during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Highlight your organisational skills by preparing examples of how you've successfully managed multiple tasks or projects in a fast-paced environment. This will demonstrate your ability to thrive in the dynamic setting of the Programmes team.
✨Tip Number 3
Brush up on your customer service skills. Be ready to discuss specific instances where you've anticipated and resolved issues proactively, as this role requires excellent communication and problem-solving abilities.
✨Tip Number 4
Research the various programme types offered by Road Scholar. Having a comprehensive knowledge of their offerings will not only impress during interviews but also prepare you for the operational aspects of the role.
We think you need these skills to ace Coordinator, Programme Operations - UK Programmes (Remote Opportunity in the UK)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in administrative roles or programme coordination. Use keywords from the job description to demonstrate that you meet the qualifications Road Scholar is looking for.
Craft a Compelling Cover Letter: Your cover letter should reflect your passion for educational travel and your understanding of Road Scholar's mission. Mention specific experiences that showcase your organisational skills and customer service abilities.
Highlight Relevant Skills: Focus on skills that are essential for the role, such as proficiency in MS Excel and Word, analytical skills, and excellent communication abilities. Provide examples of how you've used these skills in past positions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the Coordinator role.
How to prepare for a job interview at Road Scholar
✨Show Your Organisational Skills
As a Coordinator, Programme Operations, you'll need to demonstrate your ability to stay organised. Prepare examples from your past experiences where you successfully managed multiple tasks or projects simultaneously. This will show the interviewer that you can handle the fast-paced environment at Road Scholar.
✨Highlight Customer Service Experience
Excellent customer service skills are crucial for this role. Be ready to discuss specific instances where you anticipated and resolved issues for customers. This will illustrate your proactive approach and ability to enhance participant experiences.
✨Familiarise Yourself with the Organisation's Mission
Road Scholar is dedicated to creating enriching educational travel adventures. Research their programmes and values, and be prepared to discuss how your personal values align with their mission. This shows genuine interest and commitment to their cause.
✨Prepare for Remote Work Dynamics
Since this is a remote position, think about how you manage your time and communicate effectively in a virtual environment. Share strategies you've used in the past to stay connected with team members and ensure smooth operations, which will demonstrate your readiness for remote work.
