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- Tasks: Support the smooth running of educational travel programmes and liaise with partners.
- Company: Join Road Scholar, a leader in enriching educational travel experiences for over 100,000 people annually.
- Benefits: Enjoy remote work flexibility, competitive salary, and all necessary equipment provided.
- Why this job: Be part of a mission-driven team that values inclusivity and sustainability while making a positive impact.
- Qualifications: Bachelor’s degree preferred; 1-2 years relevant experience and excellent customer service skills required.
- Other info: This is a full-time remote role with some travel and evening/weekend work.
The predicted salary is between 27000 - 30000 ÂŁ per year.
Coordinator, Programme Operations – Adventures Afloat Programmes (Remote Opportunity in the UK or US)
Join to apply for the Coordinator, Programme Operations – Adventures Afloat Programmes (Remote Opportunity in the UK or US) role at Road Scholar
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Coordinator, Programme Operations – Adventures Afloat Programmes (Remote Opportunity in the UK or US)
Join to apply for the Coordinator, Programme Operations – Adventures Afloat Programmes (Remote Opportunity in the UK or US) role at Road Scholar
When it comes to creating educational travel adventures that enrich the lives and fulfill the dreams of more than 100,000 people every year, there\’s no organisation better than Road Scholar. What\’s our secret? Dedicated and talented staff who believe in our mission.
At Road Scholar, we are committed to fostering a culture of inclusivity and belonging. We believe that by valuing a wide range of perspectives and experiences, we create a stronger, more innovative organization that reflects the communities we serve.
In addition, we are dedicated to bringing an environmentally sustainable organization. From the way we design our programs to how we operate as a team, we are striving to reduce our environmental impact and create a positive legacy for future generations.
About The Role…
The Coordinator, Programme Operations is a member of the Adventure Afloat Operations Team and supports various members of the Afloat Programmes teams in the smooth running of Road Scholar programmes. The Coordinator works closely with educational travel partners and/or cruise lines, other suppliers, and staff to achieve and maintain high NPS scores on programmes.
This is a full-time, remote position, located in the UK (Monday – Friday 09:00 – 17:00 GMT/BST) or the US (Monday-Friday 9:00am – 5:00pm EDT). Some travel and evening and weekend work required. This remote opportunity is part of the Adventures Afloat team, seeking candidates in the UK or Eastern Time Zone of the US. Road Scholar will provide all necessary equipment. The compensation for this position is ÂŁ33,000 annually, paid in monthly installments for a UK candidate or $22.50 per hour for a US candidate.
You will…
- Support multiple Operations Managers on up to 50 different programme itineraries across product lines and a variety of programme types.
- Liaise with our Customer Service team, providing timely communication regarding participants’ programme questions and special requests, to find solutions and encourage enrollments.
- Work with the programme operations team to ensure that programme materials are completed accurately and on time, all procedures for managing programmes are followed, and complete and accurate information has been submitted.
- Arrange and confirm programme details and logistics such as hotel nights, field trips, transfers, meals, and additional programme staff. Assist with negotiation of contracts for these items, dependent on experience.
- Daily analysis of enrollments and space allocations on programmes, ensuring optimal use of capacity in keeping with contractual deadlines.
- Review, triage, and take action on programme changes when complications occur prior to and during programmes.
- Assist in preparing group leaders and on-the-ground staff for upcoming departures.
- Review and reconciliation of financial details and invoices for suppliers, staff, and other programme expenses.
- Work closely with the Programme Administration team to ensure materials and reports are created and distributed on time.
- Develop comprehensive knowledge of programme content and destinations.
- Will be required to attend and work on certain programmes related to the position.
- Moderate travel and some evening and weekend work required.
- Additional duties as assigned.
You Need…
- Bachelor’s Degree preferred or equivalent experience.
- Organised professional with 1–2 years’ relevant experience.
- Pro-active, motivated individual who is results-oriented.
- Experience in a fast-paced business environment.
- Excellent customer service skills with a focus on anticipating and resolving issues proactively.
- Analytical skills and a high attention to detail are essential.
- Excellent verbal/written communication, interpersonal, and problem-solving skills.
- Ability to work collaboratively in a multi-functional team environment.
- Strong system skills; comfortable in a complex database environment.
Please include a cover letter with your CV or resume for serious consideration.
Equal Opportunity Employer
Road Scholar supports diversity in our staff, participants, and programmes. An Equal Opportunity Employer Road Scholar values and supports individual differences and strives to create an environment that contributes to the success of both the individual and the organization. As an Equal Opportunity Employer, we consider applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, pregnancy, illness, marital or veteran status or disability or any other status protected by applicable law.
Cybersecurity
At Road Scholar, we are committed to cybersecurity and to providing a safe experience for job seekers. All official communication regarding employment opportunities will come exclusively via email from the official Road Scholar domain or from our applicant tracking system URL recruiting.ultipro.com. We never conduct interviews through texting applications or instant messaging platforms. If you receive an employment offer or other correspondence from an individual at Road Scholar you have not met, or from a non-Road Scholar email domain, it may be a phishing attempt.
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Coordinator, Programme Operations - Adventures Afloat Programmes (Remote Opportunity in the UK [...] employer: Road Scholar
Contact Detail:
Road Scholar Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Coordinator, Programme Operations - Adventures Afloat Programmes (Remote Opportunity in the UK [...]
✨Tip Number 1
Familiarise yourself with the Adventures Afloat Programmes and their unique offerings. Understanding the specific itineraries and experiences they provide will help you speak confidently about how you can contribute to their success during any discussions.
✨Tip Number 2
Network with current or former employees of Road Scholar, especially those in programme operations. They can provide valuable insights into the company culture and expectations, which can be beneficial when preparing for interviews.
✨Tip Number 3
Demonstrate your organisational skills by creating a mock itinerary for a hypothetical programme. This will showcase your ability to manage logistics and attention to detail, which are crucial for the Coordinator role.
✨Tip Number 4
Stay updated on trends in educational travel and sustainability. Being knowledgeable about these topics will not only impress your interviewers but also show that you align with Road Scholar's mission and values.
We think you need these skills to ace Coordinator, Programme Operations - Adventures Afloat Programmes (Remote Opportunity in the UK [...]
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Coordinator, Programme Operations role. Focus on your organisational skills, customer service experience, and any relevant project management or operational roles you've held.
Craft a Compelling Cover Letter: Your cover letter should express your passion for educational travel and how your background makes you a great fit for Road Scholar. Mention specific experiences that demonstrate your ability to manage multiple programmes and work collaboratively with teams.
Highlight Relevant Skills: In both your CV and cover letter, emphasise your analytical skills, attention to detail, and ability to resolve issues proactively. These are key attributes for the role and will help you stand out as a candidate.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is crucial for this position.
How to prepare for a job interview at Road Scholar
✨Understand the Role
Before the interview, make sure to thoroughly read the job description. Familiarise yourself with the responsibilities of the Coordinator, Programme Operations role and think about how your skills and experiences align with these tasks.
✨Showcase Your Organisational Skills
As this role requires excellent organisational abilities, prepare examples from your past experiences where you successfully managed multiple tasks or projects. Highlight your attention to detail and how you ensured everything ran smoothly.
✨Demonstrate Customer Service Excellence
Since the position involves liaising with customers and partners, be ready to discuss your customer service experience. Share specific instances where you anticipated needs or resolved issues proactively, showcasing your problem-solving skills.
✨Prepare Questions About Company Culture
Road Scholar values inclusivity and sustainability. Prepare thoughtful questions about their culture and initiatives. This shows your genuine interest in the organisation and helps you assess if it’s the right fit for you.
