Regional Manager - Immediate Start

Reports to: Regional Operations Manager – Midlands, Western & Wales Base: Home based with administrative support from RHA regional office.
Hours: Monday to Friday, from 9.A flexible approach to working hours is required due to the geographical nature of the
area, evenings and occasional weekend work may be necessary.

The Road Transport Industry is a dynamic, business critical sector upon which the UK economy depends. The Road Haulage Association (RHA) is the only UK trade association dedicated solely to the needs of UK road transport operators. It is the voice of the road haulage profession, a champion of its interests and a respected partner to the broader logistics community. Responsible for exceeding the needs of RHA members & customers through the effective and timely delivery of client requirements throughout the Regional Area of Southwest and the promotion of RHA concepts and policies to all stakeholders via planned engagement.

The retention of members and customers via face-to-face contact and local engagement.
Presenting business information to the Regional Council, as directed.
Advising members and customers which RHA training and compliance products best suit their needs.
Engaging with external organisations with a view to delivering the RHA’s key campaigns and projects.
Implementation and dissemination of all RHA policies within the Region.
Dealing with the local media including radio and TV interviews, as directed.
Providing member and customer feedback to the RHA regional operations and policy teams on related issues.
Promoting RHA’s range of commercial products to members and the wider industry.
RHA Area Managers are required to have knowledge and or experience of: –

discipline and grievance procedures and commercial matters i.e. business contracts, supplier control.
All opportunities to promote RHA training and compliance services to members and customers within the Region should be taken, as well as the recruitment of new members where this presents itself.
All enquiries should be handled promptly and, when a response is not immediately possible, members should be provided with the necessary answer in the same working day. A suitable programme of visits to members and customers should be established and agreed with the Operations Manager to ensure effective coverage throughout the region.
Detailed records must be kept of all contact with members and customers via the RHA CRM systems.
Membership data and financial reporting with particular emphasis on non-renewal follow up visits.

There will be occasions when it is necessary for duties to be undertaken outside the normal geographical boundaries of the Region and there will be occasions when overnight stays are required.
There will be a requirement to engage fully with those individuals trying to gain access to the haulage industry which will include directing them to the correct funding, researching company data and undertaking potential member visits.