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For Companies At a Glance
- Tasks: Engage with members, provide advice, and promote RHA services across the Southwest region.
- Company: Join the Road Haulage Association, the UK's leading trade association for road transport operators.
- Benefits: Enjoy flexible working hours, remote work options, and opportunities for professional development.
- Why this job: Make a real impact in the transport industry while building valuable relationships and enhancing your skills.
- Qualifications: Knowledge of transport legislation and customer service experience are essential; passion for the industry is a plus.
- Other info: This role may require occasional travel and overnight stays to meet members' needs.
The predicted salary is between 36000 - 60000 £ per year.
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Reports to: Regional Operations Manager – Midlands, Western & Wales
Base: Home based with administrative support from RHA regional office.
Covering the South Coast and South West.
Hours: Monday to Friday, from 9.00am till 5.00pm (totalling 35 hours per week)
A flexible approach to working hours is required due to the geographical nature of the
area, evenings and occasional weekend work may be necessary.
About Us
The Road Transport Industry is a dynamic, business critical sector upon which the UK economy depends. The Road Haulage Association (RHA) is the only UK trade association dedicated solely to the needs of UK road transport operators. It is the voice of the road haulage profession, a champion of its interests and a respected partner to the broader logistics community. We represent approximately 8,500 member companies.
Purpose:
Responsible for exceeding the needs of RHA members & customers through the effective and timely delivery of client requirements throughout the Regional Area of Southwest and the promotion of RHA concepts and policies to all stakeholders via planned engagement.
Main duties and responsibilities include:
- The retention of members and customers via face-to-face contact and local engagement.
- Visiting, advising, assisting, and guiding members and customers at their premises on a range of issues including employment and transport related technical advice.
- Presenting complex issues to members and customers during RHA briefings.
- Presenting business information to the Regional Council, as directed.
- Advising members and customers which RHA training and compliance products best suit their needs.
- Engaging with external organisations with a view to delivering the RHA’s key campaigns and projects.
- Implementation and dissemination of all RHA policies within the Region.
- Enhancing the name, reputation, and influence of the RHA through positive experiences.
- Attending meetings with a wide variety of organisations that interface with the RHA.
- Highlighting PR and media opportunities to the RHA’s media relations manager as they arise.
- Dealing with the local media including radio and TV interviews, as directed.
- Providing member and customer feedback to the RHA regional operations and policy teams on related issues.
- Promoting RHA’s range of commercial products to members and the wider industry.
- Facilitating and attending Sub Region meetings and member briefings.
RHA Area Managers are required to have knowledge and or experience of: –
- The common issues raised by members and customers in areas such as operational legislation i.e., O’ Licence, Tachograph Records, Drivers Hours. Employment relations i.e., discipline and grievance procedures and commercial matters i.e. business contracts, supplier control.
- In less common subjects, a broad understanding is necessary, coupled with an appreciation of the availability of information and advice from suitable RHA and third party sources as well as the ability to interpret such information on behalf of the member or customer.
- RHA activities and their suitability to particular types of members are essential. All opportunities to promote RHA training and compliance services to members and customers within the Region should be taken, as well as the recruitment of new members where this presents itself.
- Suggestions and involvement in improvements to existing services or the establishment of new services is actively encouraged.
- Matters under consultation from the United Kingdom and Devolved Administrations, and other key stakeholders, the Association’s response to and the reasoning behind that response is required. Understanding of the Association’s position about campaigns for changes to legislation is necessary as is the ability to promote those campaigns to industry and non-industry stakeholders.
General Administration
- All enquiries should be handled promptly and, when a response is not immediately possible, members should be provided with the necessary answer in the same working day. If an answer cannot be provided within the day a time scale for follow-up should be given and adhered to.
- Useful sources of information should be advised to colleagues.
- Reference material should be used with consideration to the needs of colleagues.
- A suitable programme of visits to members and customers should be established and agreed with the Operations Manager to ensure effective coverage throughout the region.
- During visits efforts should be made to identify concerns felt by our members and customers regarding all Association activities, these should be followed up with the regional operations team.
- To plan and implement regional briefings and to encourage as many members and customers to attend as possible. Every effort should be made to ensure that attendees at these briefings gain benefit from their presence and if any follow-up is required then a time scale should be agreed and adhered to.
- Detailed records must be kept of all contact with members and customers via the RHA CRM systems.
- Membership data and financial reporting with particular emphasis on non-renewal follow up visits.
Other Duties:
- There will be occasions when it is necessary for duties to be undertaken outside the normal geographical boundaries of the Region and there will be occasions when overnight stays are required.
- It may be appropriate for duties of a national nature to be allocated as and when agreed.
- There will be a requirement to engage fully with those individuals trying to gain access to the haulage industry which will include directing them to the correct funding, researching company data and undertaking potential member visits.
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
-
Job function
Customer Service, General Business, and Administrative
-
Industries
Truck Transportation
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Area Manager-Southwest employer: Road Haulage Association (RHA)
Contact Detail:
Road Haulage Association (RHA) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Area Manager-Southwest
✨Tip Number 1
Familiarise yourself with the key issues faced by members in the road transport industry, such as operational legislation and employment relations. This knowledge will help you engage effectively with potential clients and demonstrate your understanding of their needs during interviews.
✨Tip Number 2
Network with professionals in the road haulage sector, especially those connected to the RHA. Attend industry events or webinars to build relationships and gain insights that could be beneficial when discussing RHA policies and services.
✨Tip Number 3
Prepare to discuss how you would approach member retention and engagement. Think of specific strategies you could implement to enhance member experiences and promote RHA training and compliance products effectively.
✨Tip Number 4
Be ready to showcase your communication skills, particularly in presenting complex information clearly. Practice explaining technical topics related to the industry, as this will be crucial when advising members and conducting briefings.
We think you need these skills to ace Area Manager-Southwest
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Area Manager position. Tailor your application to highlight relevant experience in customer service, operational legislation, and member engagement.
Craft a Compelling CV: Your CV should clearly outline your experience in the road transport industry, focusing on any roles that involved member or customer interaction. Use bullet points for clarity and ensure it is well-structured and easy to read.
Write a Strong Cover Letter: In your cover letter, express your passion for the road transport sector and how your skills align with the RHA's mission. Mention specific examples of how you've successfully engaged with clients or improved services in previous roles.
Highlight Relevant Skills: Make sure to emphasise skills that are crucial for this role, such as communication, problem-solving, and knowledge of operational legislation. Provide concrete examples of how you've applied these skills in past positions.
How to prepare for a job interview at Road Haulage Association (RHA)
✨Know Your Industry
Familiarise yourself with the road transport industry and the specific challenges faced by members of the RHA. Understanding operational legislation, employment relations, and commercial matters will help you demonstrate your expertise during the interview.
✨Showcase Your Communication Skills
As an Area Manager, you'll need to engage with a variety of stakeholders. Prepare examples of how you've effectively communicated complex information in the past, whether through presentations or face-to-face meetings, to illustrate your ability to connect with members and customers.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you've tackled challenges in previous roles. Highlight specific instances where you've identified member concerns and implemented solutions, showcasing your proactive approach to improving services and member satisfaction.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your decision-making skills and ability to handle real-life situations. Think about potential issues you might face as an Area Manager and how you would address them, ensuring you convey your strategic thinking and adaptability.
