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- Tasks: Be the friendly face of our Learner Recruitment team, helping students with course inquiries.
- Company: Join a leading education provider dedicated to outstanding teaching and community skills development.
- Benefits: Enjoy flexible hours, health perks, and career growth opportunities, including funding for qualifications.
- Why this job: Make a real impact on learners' lives while working in a supportive and dynamic environment.
- Qualifications: Previous customer service experience is essential; Level 2 Literacy and Numeracy required.
- Other info: Potential for grants up to £6,000 for new FE teachers in STEM subjects.
Learner Recruitment and Reception Officer Location: Worksop Salary: £23,006 per annum Hours: Full time (37 hours per week, all year round) Our client’s main goal is to be an ‘outstanding’ education and training provider and this is at the heart of everything that they do. To help them achieve this they are looking to recruit highly motivated, innovative and dynamic individuals to join their existing teams. To be a part of the team they will expect you to be committed to their values too. The Role The Learner Recruitment & Reception Officer role is a key part of the Group’s customer service provision, within the Learner Recruitment team, providing a professional and high-quality customer service to internal and external customers. In this role you will ensure that all learners receive a positive experience when they make course enquiries, whether in person, over the phone or via electronic communication. The role will provide a professional reception service, including providing a range of pre-entry information and advice to potential and existing customers, referring to specialists where appropriate. Through a proactive, enthusiastic and customer-focused approach you will assist the Group to achieve their mission to provide skills for the future of their students and community through outstanding teaching & learning. Skills and Qualifications * You will have previous experience of working in a customer facing role, and ideally within an education setting, providing information, advice and guidance. * You will have excellent communication both written & verbal and be able to deal with a range of enquiries in the most effective manner. * You will need to be able to deal with enquiries appropriate and effectively, under minimal supervision on occasion as receptions can be very busy. * You will hold a Level 2 Literacy and Numeracy (equivalent to GCSE), and a Level 3 in Information & Guidance as well as a Level 2 Customer Service or be willing to work towards. Department Info These roles are part of the Learner Recruitment and Events Team, which is led by the Head of Learner Recruitment and Events who will give you operational direction and supported by the Director of Learner Recruitment and Marketing. The department is critical to ensuring all customers and existing students, have a positive and meaningful experience. Benefits * Access to local government pensions scheme * Access to their gyms, restaurants and salons * Staff health & wellbeing and benefits schemes including in-house Occupational Health service * Full, part time and flexible working hours available in many roles * Parking available at all of their sites * Fantastic career development opportunities including funding for teacher training, apprenticeships and various other industry recognised qualifications * New FE teachers can also apply for grants of up to £6,000 in STEM subjects (conditions apply) through the levelling up premium payments initiative * Recruitment Referral Scheme for all employee’s worth by to £200 per referral made To Apply If you feel you are a suitable candidate and would like to work for this reputable organisation, please click apply to be redirected to their website to complete your application
Learner Recruitment and Reception Officer employer: RNN Group
Contact Detail:
RNN Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Learner Recruitment and Reception Officer
✨Tip Number 1
Familiarize yourself with the values and mission of the organization. Understanding their commitment to providing outstanding education and training will help you align your approach during the interview.
✨Tip Number 2
Prepare to showcase your customer service skills. Think of specific examples from your previous roles where you provided exceptional service, especially in a busy environment, as this is crucial for the Learner Recruitment & Reception Officer role.
✨Tip Number 3
Research common inquiries that learners might have when seeking information about courses. Being knowledgeable about potential questions can demonstrate your proactive approach and readiness to assist.
✨Tip Number 4
Highlight any experience you have in educational settings or similar environments. This will show that you understand the unique challenges and rewards of working in learner recruitment and support.
We think you need these skills to ace Learner Recruitment and Reception Officer
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Learner Recruitment and Reception Officer position. Make sure you understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service, especially within an educational setting. Provide specific examples of how you've successfully handled inquiries and provided guidance.
Showcase Communication Skills: Since excellent communication is crucial for this role, make sure to demonstrate your written and verbal communication skills in your application. Use clear and concise language, and consider including examples of effective communication in past roles.
Align with Company Values: Research the organization's values and mission. In your application, express how your personal values align with theirs and how you can contribute to their goal of providing outstanding education and training.
How to prepare for a job interview at RNN Group
✨Show Your Customer Service Skills
Since the role focuses heavily on customer service, be prepared to share specific examples from your previous experience where you provided exceptional service. Highlight how you handled difficult situations and ensured a positive experience for customers.
✨Demonstrate Your Communication Abilities
Excellent communication is key in this position. Practice articulating your thoughts clearly and concisely. You might also want to prepare for questions that assess your verbal and written communication skills, as these will be crucial in dealing with enquiries.
✨Understand the Organization's Values
Familiarize yourself with the organization's mission and values. During the interview, express how your personal values align with theirs and how you can contribute to their goal of providing outstanding education and training.
✨Prepare for Role-Specific Scenarios
Think about potential scenarios you might face in the role, such as handling multiple enquiries at once or providing information to a confused learner. Be ready to discuss how you would approach these situations effectively.
